We purchased a Criterion washer on 9/20/20. Used it for 3 weeks until it stopped working mid-cycle on 10/12/2020.
My husband and I drained the full tub of water and removed the soaking wet laundry. I called Menards and they gave me a number to call Midea.
I made a call to Midea customer service line and the gentleman was very professional and courteous in taking my washer model and serial #'s. My information was passed along to the repair service. Jerry's Repair Service called on 10/14/20 to schedule a repairman 10 days out 10/21/20.
He was here for 20 minutes and diagnosed the drain pump was out. Made a phone call and said a repairman would be back NEXT Wednesday 10/28/20 to fix the washer.
That service is unacceptable by all parties involved!
THE ENTIRE PROCESS IS AGGRAVATING, RIDICULOUS AND SHOWS POOR CUSTOMER SERVICE WITH LIMITED OUTSOURCING FOR REPAIRS!!!!
User's recommendation: Would not purchase.
Location: Charlestown, Indiana