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Special order door was ordered on January 5th thru your Burlington, Wisconsin store. Ideal Door 14 x 14 commercial overhead.

Took way too long to receive. I went to pick up the door on approx March 9 or 10. Before I loaded it I noticed it only had one horizontal rail. This rail always ships in pairs and is approx 15 1/2 feet long.

Heavy duty based brackets were also incorrect style. Burlington store did not do much, so I contacted Ideal door. Gave them the detail and took another two weeks to ship the rail to Burlington store. Today, the wrong rail again!

Neither the Burlington store or Ideal door are stepping up to help me.

Your are going to be accepting this special order door on a return as I will be removing it from the wall because it is unusable. No one is helping me. I will not wait for another shipment to come in and take two more weeks.

12 weeks for a door! Call me.

Preferred solution: Discount the 11% and step up and expedite the solution. Quit making excuses..

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The horizontal rail won't necessarily be 15 feet long. A commercial door is often ordered with high lift (you don't specify) which would have a longer vertical rail and a shorter horizontal rail.

If they do have to ship you a new rail it isn't something they can fedex overnight. It will come on the next truck they send to the store from the factory. This is why it can be better ordering from a local garage door company.

You can often find a better price at a local shop as well. When I worked for Menards I had a door installed on my home (installation included) for less than I could have ordered just the door at Menards.


Welp you going to waiting longer for a reply. I don’t think this site is connected to this business at all.

It’s just a public forum site. So good luck

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