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Special order door was ordered on January 5th thru your Burlington, Wisconsin store. Ideal Door 14 x 14 commercial overhead.
Took way too long to receive. I went to pick up the door on approx March 9 or 10. Before I loaded it I noticed it only had one horizontal rail. This rail always ships in pairs and is approx 15 1/2 feet long.
Heavy duty based brackets were also incorrect style. Burlington store did not do much, so I contacted Ideal door. Gave them the detail and took another two weeks to ship the rail to Burlington store. Today, the wrong rail again!
Neither the Burlington store or Ideal door are stepping up to help me.
Your are going to be accepting this special order door on a return as I will be removing it from the wall because it is unusable. No one is helping me. I will not wait for another shipment to come in and take two more weeks.
12 weeks for a door! Call me.
Preferred solution: Discount the 11% and step up and expedite the solution. Quit making excuses..