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2.6

Bought a brand new mower brought it home would not start. Had to take it to get fixed.

They did absolutely nothing. Went to a place to buy a new mower that worked got junk.

Has been getting worked on for over a week now. Have heard nothing.

User's recommendation: Don't buy one from there. And if you do make them start it. Because once you take it home it's yours. Whether it works or not.

Monetary Loss: $75.

Preferred solution: Let the company propose a solution.

Menards Pros: I live within a mile of my local store.

Menards Cons: How the way the warranty is set up to be used, Warranty service is a joke.

Location: Lima, Ohio

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#2039343

Did you feel the signs in the area where they displayed the mowers telling you they wouldn't take gas powered equipment back didn't apply to you? They didn't force you to buy from them.

You could have purchased a mower from a servicing dealer that would have assembled the mower, put gas in it and showed you how to start it before you left with the mower. Of course you would have paid a little more for this service but I'll bet the lower price at Menards caught your eye.

The choice was yours. Sometimes paying a little more for a product at a store that offers more services is well worth the money.

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