Update by user May 10, 2013
You people have no idea what you're talking about! Did you even READ the original post? This item was in a BOX! Other stores (Wal*Mart, Home Depot, Sam's, etc.) were selling floor models at closeout prices when I bought this one at Menards.
By the time Menards decided I couldn't take it back (they hemmed and hawed for over 2 weeks), the other stores had already sold their floor models, so I couldn't even go elsewhere to get a good deal on a new machine. And I DID prove it by my receipt, AND the employee who misinformed me ADMITTED IT to the front end manager. Still, Menards is claiming that, by putting gasoline into a gas engine, I voided the warranty. Since my original posting, I was able to obtain the name of the erroneous employee as well as the email address for the Director of Operations, and Menards has now offered store credit for the full original purchase price.
It's the best offer I'm going to get, so I'll take it back, get the credit, and try to find a good machine next winter. The whole point is, why did I have to go through all this, when the machine was NEVER EVEN STARTED? Menards has the worst policy in the business. Google them; see what's out there!
They're criminals! And "commonsense," you should get some before trying to tell someone how something works when you know nothing about it!
Original review posted by user Apr 30, 2013
Menards sold me a snowblower that was supposed to be electric start. It was the end of the season, and other stores were clearancing their floor models, but this one was still cheaper, so I bought it, based on the recommendation of the Menards employee.
When I got it home and assembled it, I noticed it wasn't electric start. Now Mendards refuses to take it back, even though it was their employee who said it was electric start. I've asked them how to contact their boss, but they won't tell me.
When I email corporate headquarters, the email is responded to by the local store. DO NOT SHOP at Menards unless you like getting screwed!
Monetary Loss: $350.