Omaha, Nebraska
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money
1 comment

Update by user Nov 11, 2016

Still not resolved. Menards refuse to admit their mistake and keep coming with different bogus reasons for admitting any responsibility.

Filed a complaint with BBB which was ignored. I have now filed a complaint with the state of Wisconsin.

Original review posted by user Oct 12, 2016

I bought a metal shed, told I needed a base kit. Special order guy orders a vinyl base and it turns out to be my fault.

They refunded the cost of the vinyl base, but will do nothing about the extra costs incurred by me as a result of their error.

The guest services manager told me they are a self service store and not liable for any costs incurred by a customer if an error is made. They say this knowing tha tI used their special order desk, where there is NO self service.

Product or Service Mentioned: Menards Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $142.

Preferred solution: Full refund.

Menards Cons: Attitude of the store manager or guest services manager.

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YOU took the contract to the payment center. YOU signed that you agree to the terms of the service order contract.

YOU spent YOUR(possibly) hard earned money on a product. YOU pulled the trigger.

Try to run into a new world before you can walk and you wanna turn around and blame everyone except your own ignorance for YOUR failure. Please