My partner and i purchased over two carts of items, when approaching the exit door we we were accused of theft after we paid for all of the items the cashier rung up, the store claimed we hidden drills under a door, but when we arrived to the cashier she couldnt scan the door so she sis a price check with the manager instead of throughly checking for bar codes which would have exposed the items her and the manager over looked , well they let us get to the door than did the accusssing with receipt in hand , when accused my partner had no problem paying as we shop large cash lumpsums daily for materials for multiple properties, so now were revoked because its ok for a manger and a store associate not to scan all items, mind you this wasnt a self check out, and we were in the store for over an hr with exposed items, until the store decided to play a game and discrimination scan your own items decided which cash lynps
User's recommendation: Scan your own items thourghly.
Monetary Loss: $4000.
Preferred solution: Yes my partner now has a court date, im revoked from the store how is this gair for paying customers .
Menards Pros: Save money usually.
Menards Cons: Very poor customer service, Attempts to make it right.
Location: 9100 South Western Avenue, Evergreen Park, IL 60805