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Went to Long Grove, Illinois Menards. Waited in line for my turn, there were 3 people infront of me.There was only one rep, anyway waited for my turn.

Needed help with Black and Decker edger. Finally 2nd rep came and paged someone, waited again for 15 minutes, 2nd rep left and after waiting for sometime, asked the rep again if she would call. After waiting another 5 minutes, asked her again, she said,"they are coming".

If after 20 minutes they are still coming, do I need to go back to Menards? There were 2 of us, so wasted our time.My friend even said"they got so much stuff in there, you forget what you came in for?" They need to focus on what they started out selling.

Reason of review: Poor customer service.

Location: 2700 W Lake Cook Rd, Long Grove, IL 60047, USA

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Did you ever stop to think that the other people working in the hardware department may have been out on the sales floor helping other customers? Would you expect them to walk away from the people they were helping and run to the desk to help you? Keep in mind half the names on the screen above the desk are outside in the garden center and that's where they stay.

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