I recently purchased a lawnmower at Menards. I put gas and oil in it started it and it died tried again and it died.
I brought it back to the store and they refused to take it back. I spoke with five different people. The first girl said they could not take it back, the second girl brought out a business card where I could get it fixed. By this time I was fuming!!!
I said I wanted to speak to the manager. While I was waiting I spoke to another girl behind the counter and I told her I would never shop in this store again. She said I wasn't the first customer they had lost.The manager came out and was rude and arrogant. He said that since I had put gas in it they would not take it back.
How was I to know that it wouldn't work if I didn't add oil and gas????? He told me I had to take it to a service center and it would only take a day to fix. At this point I was so frustrated and unhappy!!!!! I brought it to the service center and they said it would take a week to get it back.
That is not what the manager at Menard's said. They had a few bad things to say about Menards. I can't believe how terrible the customer service is. I have never been in a store that bad.
This store is in Columbia, Mo. I wonder if they are taught to be rude?