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4.2

i made an itemized list of materials for a 40 foot barn to be constructed.it is the second one to be built this summer that we have purchased materials from you.I went to the avon store on Saturday and there were 3 employees there ,I asked a man named brandon to price out my list so i could see about ordering it.I told him he could email it to me or i would return after he was done with it.he said we dont email and refused to price the materials unless i stood there and read it off to him line by line. I am in my mid seventies and have a bad knee and didnt feel like standing plus i had some shopping to finish.he said he couldnt tie up his computer and that if another client shoud come up he would have to stop and wait on them.I asked him if he only had one computer and he didnt answer me.after standing there 15 minutes and he was only half way thru my list I became exasperated and told him i guess you dont want my business.he seemed to just want to argue with me.i ran my own furniture store for 20 years in brownsburg and trained my personel that serving the public is what pays our bills,and to never stop waiting on one client to wait on another and we showed appreciation for all of those who supported our store.this man needs retraining or perhaps he just has no respect for a woman i can see no justification for his lack of professionalism and his arrogance

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Menards Cons: Service.

Location: Avon, Indiana

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Guest

Is this a serious post? Is that fair of you to expect him to tell other costumers to wait because he has to price your stuff, and you're not even there??

For God's sake, use the internet. Have you heard of it? Menards.com. You can price your order, pay for it, and have them pull it for you so it's ready when you come in for it!

Seriously lady, have some respect for the workers AND customers around you. Your complaint is unbelievable.

Was it a joke or are you serious? Just...wow.

Guest
reply icon Replying to comment of Guest-1211747

This person has a legitimate complaint. The estimate should have been turned over to the store's estimator as she didn't need it immediately, and yes Menards can e-mail an estimate.

Had this complaint been sent to the corporate office rather than being posted on a complaint site that has nothing to do with Menards Brandon would have been dealt with in an appropriate manner. He either lacks training or has an attitude that needs to be corrected.

Guest
reply icon Replying to comment of Guest-1211856

Hey look guys one of their corporate employees actually answered a post ^. Sorry but it's obvious you sit behind a desk sir and don't get screamed at because "no one cares about customer service enough to help me", because it is clearly unfathomable for an employee to be helping someone they can't currently see at the moment.

Guest
reply icon Replying to comment of Guest-1211863

No, there are just some of us that work in the stores that do care about taking care of the customers. Yes there are those abusive customers but it is obvious that this poster wasn't screaming at Brandon to get the estimate done.

She is the kind of customer you like to help because they are letting you do the estimate without rushing and allowing you to help other customers looking for immediate assistance. You will also note that I use the term customer and not "guest" as corporate would like. I treat people as customers. Customers come into the store to buy a product.

I feel it is my job to help them find the best product for their project.

That doesn't mean the most expensive item i can sell them, it is the item that will give the customer the results they want in a cost effective manner. If I were allowed to treat people coming into the store as a "guest" I should be allowed to offer refreshments and perhaps a place to sit and relax while they wait for service as they make their way through bigger and bigger stores.

Guest
reply icon Replying to comment of Guest-1211856

I believe the previous commenter was referring to the fact that most people do not understand that it is possible to be assisting someone else while they are not directly standing next to them, as the employee was trying to stop getting screamed at by someone else before it happens. As well as pointing out that this is a foresight that only people who have worked on a 'sales floor' before would be able to foresee. I could be wrong but that's what I gathered.

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