2 comments
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4.0

I have some railing on back order and contacted you several weeks ago. Was told 1-2 weeks.

Its been 3 weeks.

This was ordered in September

Please help me with this orders it must be installed before Xmas!!!

Gary Staley

Location: Denver, Colorado

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Guest

Not much they can do if your product is sitting out in the ocean waiting to get unloaded at a port and then get on a truck headed for their warehouse. You might want to see if there is something in stock that you can use and see if they will cancel the order. Otherwise you may not have it installed by Christmas.

Guest
reply icon Replying to comment of Guest-2102243

If you cancel the order due to being backordered forever they will still try to charge you both a special order cancel fee and a โ€œrestocking fee โ€œ on an item that was never stocked in the first place. Dispute the transaction with your credit card and take your business elsewhere.

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