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2.1

I purchased a deck on 3-10-2017 over the phone from the Scotts Bluff Nebraska store. I was told that the deck would be in two weeks .

Today 3-29-2017 I was called and asked if I still wanted the deck. I sent a semi out twice only to find out the driver was told that it wasn't there yet . I have over $700.00 dollars in transportation fees and was told I can pick it up at any time by Jeramy and David.

I stated the cost that I have already pulled out my pocket for transportation and the over $3000.00 dollars for the deck and their only answer was they don't understand this matter and the only thing they are willing to do is pull the material and have it ready for the third pick up. I spend a lot of money at Menards and will never spend another penny there as a Home Depot is only a few miles away

Reason of review: Poor customer service.

Monetary Loss: $700.

Preferred solution: I feel that I should not have to pay for another delivery charge as I have paid for 2 not to get the deck. I spend alot of money at Menards and will never spend another penney there..

Menards Cons: Willing to make their problem look like your fault.

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Guest

Menard's is a self service business, not a full service business. Don't have too high of an expectation of a business that exists only for lower prices. If you want full service you'll need to go to a locally owned store, if they haven't put all of your local businesses out of business.

Guest

If it costs you $350 to have someone pick this up, why in the world wouldn't you just pay Menards the $50-$75 to pull and deliver this to your house?

Here in Ohio, unless you are a big time contractor, Menards doesn't pull orders ahead of time for customer pickup. They simply don't have the space to warehouse everybody's material and then have them change the list or not pick it up when they say they will. If you want that kind of service you will have to pay the premium at a smaller locally owned yard.

Also, I sincerely hope you are not using their composite "Ultradeck", that stuff is garbage, we replace it within 3 years all the time.

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