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Other Product Review

1.7
Details
I can't believe how bad the customer service has become at the Muncie store. I normally have praised them but not longer.
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Review
#695725 Review #695725 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I ordered quartz countertops from manards. My contractor said he contractes through manards. So that is why i went there. My contracter put countertops in and then I noticed the bar side was lighter then the sink side. My contracter took pictures and findly the...
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4 comments
Anonymous
#1047788

Hey *** there aren't any menards near virginia

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Review
#695262 Review #695262 is a subjective opinion of poster.
Reason of review
Poor customer service
The manufacturer's specs is a width of 5 3/16 ths of an inch plus or minus 1/16 th. The pieces I was shipped varied 3/8. Some were 4 7/8 and some 5 1/4. real hard to line up and get a pro looking job. Many were so crooked or wavy I had to send back. First order had...
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Review
#695168 Review #695168 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$1000
Preferred solution
Let the company propose a solution
The past three rebates I have sent into Menard's rebate center have all shown up missing or sent back with wrong numbers. I believe that they have a problem and corporate needs to address this before it gets worse. I don't believe that they are set up to handle the...
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Review
#695147 Review #695147 is a subjective opinion of poster.
Service
Menards Rebate
Reason of review
Problems with payment
1.0
Details
Muskegon, MI store: On Spetember 4, 2015 at approx. 11:00 AM I attempted to return some excess goods I purchased in August 2015. My understanding was that, when purchased on a Menards card, that the purchase could be tracked electronically and I would not be required...
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6 comments
Anonymous
#1101304

Returns are a privilege not a right. No sympathy. All you do is swipe and select your receipt and then bring your receipt to one of the people at the service desk.

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Review
#694378 Review #694378 is a subjective opinion of poster.
Service
Menards Customer Care
Cons
  • Treatment
Reason of review
you don't care so don't bother contacting me.
5.0
Details
I bought some cabinet hinges at Menards in Forsythe last week and mistakenly picked up 2 different which I didn't notice until I opened them..I called Menards and told them my problem and they were so kind..I took one pair back and they exchanged them even though I had...
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2 comments
Anonymous
#1028849

Thank you for your opinion mr menards employee....... sorry I mean "sensible customer".

If you yourself never had issues with menards nor walked past store employees being rude to customers over the many year you shopped there you must most naive consumer ever. Every menards store has issues with being understaffed by unmotivated employees who play hide and seek when they see a customer in need of assistance, and falsely accuse everyone of fraud based on absolutely nothing then age, race, handicap, ETC.

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Review
#692941 Review #692941 is a subjective opinion of poster.
Reason of review
Poor customer service
1.4
Details
My husband and I live about 70 miles from Owensboro,Ky store. We were building a huge polebarn and was told they did the building packages. We went there on 7/3 and dropped 24,000.00 on materials. Was told they would be delivered in two weeks. Paid for the delivery...
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2 comments
Anonymous
#1047507

Menards doesn't tell stores about sales like 11% so they don't tell you it's comming. They feel in the time you wait to buy you could change your mind or buy from else where.

But you have some misinformation in your story if you were yet to receive your merchandise they simply return it and rebuy it to get your sale price in 14 days.

If you Allready have the product sorry buts it's policy. Menards is one guy not a public held company its on the bottom of your paperwork u chose not to read

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Review
#692266 Review #692266 is a subjective opinion of poster.
Service
Menards Delivery Service
Reason of review
Poor customer service
1.0
Details
Sedalia menards is a joke all i can say is save your receipt or kenny the head manager there is a crook and will only give you store credit for part of the money they owe you. The funny thing is they kept the receipt the last time i was returning their junk bug light...
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3 comments
Anonymous
#1047513

Keep your recipt. And quit buying cheap garbage and then crying when it works like cheap garbage menards doesn't make things it's sells them to cheap idiots like your self. Or is that to hard for you to understand like keeping a recipt.

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Review
#690358 Review #690358 is a subjective opinion of poster.
Service
Menards Manager
Reason of review
Bad quality
2.5
Details
Purchased Quartz countertop and cast iron sink on July 1, 2015. I was handed a list of installers, with a recommendation of 2 installers. I paid for the $5,200 worth of material. I waited 4 weeks for the template to arrive to my house. The installer came to my house...
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3 comments
Anonymous
#1025596

Each department in a Menards store has sheets from installers on the front of the service desk in the department. Each sheet has only one contractor listed along with the services they offer.

If you take time to read the sheet it clearly tells you that the contractor is not affiliated with Menards in any way and that it is your responsibility to check references. Unlike other Big Box stores who hire the contractor for you Menards gives you the opportunity to meet the contractors and decide which one to hire.

You also have the opportunity to check their references and check what insurance coverages they carry and whether they are licensed or not. Did you take time to check your contractor out before you hired him?

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Review
#689618 Review #689618 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution
Every time I submit a rebate I have to fight with Rebates International to get my rebate check. I always hear it was "lost in the mail." The six weeks in which you are supposed to receive a rebate turns into six months. This past time they shorted my rebate (which I...
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2 comments
Anonymous
#1025324

After 90 days it is an instore credit check. If you were waiting 3 months for this last rebate the receipt is over the 90 days.

There is absolutely no way to override this at the store. Even the general manager can't do anything.

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Review
#689046 Review #689046 is a subjective opinion of poster.
Service
Menards Rebate
Reason of review
Poor customer service
Loss
$3
Preferred solution
Let the company propose a solution