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1.0
Details
I bought a Brute power washer with an Honda engine last Summer 2014. It cost over $500. I brought it home and set it up strictly according to the instruction manual and it ran for about twenty minutes and stopped. After double checking the setup and looking online for...
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6 comments
Anonymous
#1206668

I keep seeing a lot of post from States that don't have a Menards. I'm bored and used to work here so was just reading the post. I've seen at least 6 post from States out east.

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Review
#673806 Review #673806 is a subjective opinion of poster.
Cons
  • Response of local management
  • Store manager attitude
  • Refund policy
Reason of review
Bad quality
2.0
Details
We ordered a shed kit from menards. We thought picking it up would easy and not take long. Yea right. They didn't know what door we needed to go to. Nothing was put together, shingles here, tar paper there, shed over there, nails go find them somewhere in the store. We...
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5 comments
Anonymous
#1042719

lmao do u not realize they only bundle stuff if it is being delivered? u went in in the middle of the summer AKA the busy season, y would u not expect to spend a decent amount of time in the yard? jump off ur high horse u r not the most important person in the world, u got ur *** so y r u complaining

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Review
#673193 Review #673193 is a subjective opinion of poster.
Cons
  • Waited forever to be helped
  • Poor customer service
Reason of review
Poor customer service
1.0
Details
We had bought a new bathtub and walls for my new bathroom First problem was they told us oh yea it will fit inside your suburban then we pull around and it doesn't fit so had to pay someone else to come pick it up . Then we remodel the bathroom and put the tub set in...
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1 comment
Anonymous
#1012691

If the tub fit the walls should have fit as well. My guess is that when you returned the walls you didn't have your receipt.

If you had your receipt you would have received a refund in the form you paid for it. Without a receipt you only get a store credit for returns. I expect you complained about the store credit and said you didn't need anything else they sell.

Since they sell food and everyone buys food, they suggested that groceries were something you could use the credit for. Be happy they gave you store credit, they could have refused your return without a receipt.

Review
#672849 Review #672849 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Menards Staff Review from Hastings, Minnesota

Nights and weekend service and knowledge had always been horrible at all of menards contractors service desk, (using several of the menards stores in the Twin Cities metro area and western wi) now you take away the go to guy during the week at all the stores? It took a long time to build a good trusting business relationship with a few of these stores knowledgeable hard working employees. There goes the little service menards had. Looks like I'll go back to the small lumber yards. Gotta love the thinking caps at corporate, might save some money now but when they look back, they'll see this was what brought menards down. Dissapointed
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2 comments
Anonymous
#1015389

So sorry because you now don't have just one person to stick his (or hers) nose up your "contractor" *** Guess you'll have to take advantage of the whole crew just like any other customer who spends money in the store

Anonymous
#1013129

As a contractor you should know who your account manager is. You should also know they don't work nights, never on Sundays and few Saturdays.

What small lumber yard are you going to go to that is even open on nights and weekends? Good luck finding a yard that can offer the range of products and hours that Menards does.

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Review
#672551 Review #672551 is a subjective opinion of poster.
Reason of review
Poor customer service

Menards - Riverstone Countertop Review from Chesterhill, Ohio

1.0
Details
Got a quartz countertop at Menards. Sink part and bar part does not match. They will replace, but will not pay to install or for any supplies. I already paid alot of money for that. It was their mistake, so they need to do this. They say warrenty doesn 't cover it. Now I got *** countertops from Menards. So think twice before you get anything from Menards. So disappointed.
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1 comment
Anonymous
#1011944

Why do you expect Menards to pay to install the countertop? Menards doesn't install products so you didn't pay for installation when you ordered the top. Hopefully your not saying you already installed tops that were not what you ordered and now you want them to pay for having the top removed and re-installed because you didn't bother looking it before you installed it.

Review
#671916 Review #671916 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Menards Staff Review

4.0
Details
Menards in Rice Lake has a young man, Keegan, who is the most helpful sales person i have ever met. I doubt if he gets paid anywhere near what he's worth!
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Review
#671594 Review #671594 is a subjective opinion of poster.
Reason of review
Good customer service
I went to get my paint re-tinted that Menard's mixed incorrect the other day. What I thought would be like any other paint store a 10 minute in and out experience ended up being 1 hour and 15 minutes. Not only did it take this long to correct an error I also had 4...
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3 comments
Anonymous
#1047548

I'm affaid it's not just menards company's all over are struggling with lazy dumb workers who had parents then never taught them a work ethic or held them responsible for them actions as much as I'd love to blame this on a corporation it's a American problem beat your kids and make them work or don't complain when the next 19 year old makes a mistake and gives you poor service she was never taught better.

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Review
#671314 Review #671314 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Training for product knowledge and customer service ability. Help the customer 1st in line then move to the next.
I bought two keys from the minute key machine. While both keys were cut correctly, it seems that since I paid with a credit card, I was charged tax for each key. When I called the magic 1-800 number, I got someone that didn't know his *** from a whole in the ground....
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6 comments
Anonymous
#1067014

Well you were luckier than me - I used their kiosk in a Lowes and within 3 hours after using it to pay for the keys - my credit card was fraudulently used multiple times for on-line purchases --- even though I had it in my wallet and it was never left my wallet after it was used in their kiosk. The CC company alerted me to the issue and now I have to change all my automatic payments to my new card.

What a mess. I will never use them again.

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Review
#670031 Review #670031 is a subjective opinion of poster.
Reason of review
Problems with payment
had 3 yrs. nothing but problems. first bought the muffler was not attached and would not attach properly. had to have a mechnic fix $100. then this yr. would not start. took to mechnic. he called one of menards mechnic's he said you have to change out the whole...
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3 comments
Anonymous
#1047585

Pay cheap Chinese price get cheap Chinese junk. You paid 1,300 when you should have payed 2,000 add your repair you still saved $100 lol.

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Review
#668053 Review #668053 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Full refund
self propelled stopped working , took it to have it fixed , mechanic said Lawn Devil had recall on the pins and that the new ones are harden steel ,,took 3 weeks to get mower back and 3 weeks later the same thing happen,, so took it back t same place , Lawn Devil paid...
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1 comment
Anonymous
#1172165

I had same problem and my wheel broke and had to replace axle it's a piece of *** Don't buy

Review
#667923 Review #667923 is a subjective opinion of poster.
Reason of review
Damaged or defective