We ordered a washer and dryer last Sunday with a schedualed delivery time of 2:30 pm Wed. We received a phone call from Stacy from the Menards store in Ottumwa Ia after 4:00 stating that our delivery would be last as the delivery man had to go to another town to pick up a countertop.
I put my husband on the phone and he told her that was not acceptable to bring the washer and dryer first before he went out of town and she said ok and hung up. Well the delivery never came and after several phone calls we were told to expect our washer and dryer to be delivered at approximately 9:30 pm. We could not believe it and my husband said he didn't want it if it was going to come that late. He went to the store and canceled our order.
We had plans to do a lot of remodeling to our home in the near future and will never go to Menards again if that is how they treat their customers. I have worked in customer service for 35 years and expect good service.
My husband works at one of the largest employers in our town. We will be telling all of the people we know about this horrible incident.
Product or Service Mentioned: Menards Delivery Service.