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2.4 Based on 260 reviews
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  • Customers like
    • Prices 6
    • Generally favorable shopping 5
    • Vast inventory selections 5
  • Customers don't like
    • Poor customer service 28
    • Refund policy 14
    • Rude manager 11

So, I've posted about this before, I'm not gonna stop until justice is served. Menards wronly terminated me just because somebody i thought was a friend shoplifted there to lead to me being wrongly terminated. Now, if i was involved and it was proven, i would've done time for being an accessory. Well, guess what? I didn't, and never was given a reason to why i was terminated, i was told "you best not come in tomorrow" by the G.M. in a... Read more

Was this review helpful? 10 15

I am writing today to express my negative experience the Melrose Park, Illinois store today. I have been a lifelong customer of Menards, and my family business has an account at your Melrose Park store. I refilled two propane tanks at your store on 4/15/13. The staff member who filled the tanks was very helpful, and I was pleased with the process. I got the tanks home into my garage, and smelled some propane immediately. I thought nothing of it,... Read more

Was this review helpful? 3 5

Paid for 7 sections of stockade fencing on Saturday, told I could get them delivered on Sunday (paid for that too). Now I'm told my pre-paid order got sold out from underneath me and no more is available, and might not be indefinitely. In most cases a business will take it on the chin and say "you know what, this was our fault, let us give you an upgrade of available material at no extra charge" but no, that's not the way they do things. Why... Read more

Was this review helpful? 2 9

I only worked three and 1/2 days the way they treat there customers and there employees are not good. You have to beg for a 10 min break same with your 30 min lunch. And if that was good enough they don't know how to pay there people for working there. I would never even let my dog work there.Not to mention they don't look out for there employees in the means of customers who get mad because there is to be something on sale and they go to check... Read more

Was this review helpful? 3 11

I like shopping at Menards, seems lately there are never any motorized carts available at the front door. There is a Home Depot visible from the front door, and they have at least 3 carts. I have complained to salespeople and the main desk and they say that 1 cart is ALL they can get from the headquarters. I have MS and it very hard getting around by foot. I can't see why us BABY BOOMERS don't get ease of shopping like walmart and all... Read more

Was this review helpful? 2 8

I purchased an EarthQuake rear tine rototiller from Menard. I assembled the equipment after reading the assemby and users manual. Withing twenty minutes of trying to use the rototiller on last years garden plot, the drive transmission broke. I brought the unit back to Menard the next day to find out they do not allow returns, refunds, or exchanges if you have already put gas in the device. They also do not assist with getting the machine... Read more

Was this review helpful? 12 13

IN SEPTEMBER OF 2012 ED GARDNER FOUNDER OF SOFT SHEEN PRODUCTS LED A MARCH ON THE STERLING BAY DEVELOPMENT IN EVERGREEN PARK ILLINOIS FOR CONSTRUCTION JOBS AND CONTRACTS FOR BLACKS MALL TENANTS ROSS CLOTHS, MICHAEL'S CRAFTS AND MEIJERS ALL HAVE HIRED CONTRACTED WITH BLACKS. MENARDS HAS REFUSED TO EVEN MEET. BOYCOTT MENARD AT 91ST AND WESTERN IN EVERGREEN PARK ILLINOIS. MENARDS TO DATE HAS REFUSED TO DISCUSS HIRING BLACK CONSTRUCTION WORKERS. MR.... Read more

Was this review helpful? 0 24

I purchased a chest freezer on 3/2/13. On 5/4/13 I discovered the freezer was not working and I had lost all the foods that were in it. Later I learned that there was no freon in the unit. I was refunded for the freezer but I want to be reimbursed for my lost food. I was told by Menard's that unfornately there was nothing they do about my food. I was not able to speak with a manager when I entered the store. I only had the freezer 2... Read more

Was this review helpful? 3 25

We live in an apartment and our landlord purchased a new fridge for us at the Bismarck Location. Was delivered on Friday, by Sunday everything was thawed and warm.We threw away over $300.00 in groceries!!!! Called Austin at the store and he basically said, "not our problem." Called Fridgidaire who said "not our problem." Called the Menards corporate and they said if I have a complaint I need to send it in with a receipt. Basically told tuff... Read more

Was this review helpful? 2 7

I've been a Menard's customer for over 20+ years and have never faced such an embarasing situation till today. My wife and I went to Menards with the intention to buy a patio swing and found one that we both liked and after contacting one of the store workers about the item we decided to purchase it. After about 40 min the worker showed up with the swing in a box but since the box had some serious external damage I asked him to get... Read more

Was this review helpful? 5 36
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