Website Sucks

Its confusing and cumbersome. The search doesnt narrow things down enough. Theres no 800 number to call about on-line orders.

User's recommendation: Go to a store.

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ID
#4060084 Review #4060084 is a subjective opinion of poster.
Location
Park Ridge, Illinois

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Purchase dispute

Menards - Purchase dispute
Menards - Purchase dispute
I purchased a maytag dryer at your norfolk, NE store on 09/29/2022. I was told it was the last model in stock and it was a Bravos XL steam unit. There was additionally a dryer rack inside. Inside the unit was a document W1108****A that indicated it was a Bravos XL...
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1 comment
#2261639

The model number should be listed on the invoice they gave you as well as on a label on the dryer itself. The box would have been discarded when they put the dryer on display.

They should have the instruction manuals for the unit. Menards is about the only store that doesn't discount floor models.Most stores realize the wear and tear kids give display models banging doors and spinning dials and offer a lower price to reflect that.

ID
#4057623 Review #4057623 is a subjective opinion of poster.
Location
Norfolk, Nebraska
Pros
  • Only 40 miles from my house one way
Cons
  • No place else you can really go
Preferred solution
Price reduction

No REBATE

No REBATE AFTER 3 MONTHS. Not just myself but 2 other buyers from my same area. Oregon,Ohio was the store. I have spent 100's dollars plus plus plus. There must be a better way to do these rebates ? I may have to start shopping @ LOWES instead...BEWARE

User's recommendation: Beware of these rebates.

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1 comment
#2261246

If you haven't used their rebates before there is a good chance you threw it away when it came. It's just a postcard with advertising on the back that looks like junk mail.

ID
#4054446 Review #4054446 is a subjective opinion of poster.
Location
Detroit, Michigan

Rebate receipt never recieved.

I attempted to place a $649 order on line on September 15th. A sales person actually completed the order for me and told me I could pick up the paperwork at the front counter. I forgot about it until September 29th. The front counter ladies could not find the paper...
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1 comment
#2260528

Hate to tell you this but they aren’t going to come up with a duplicate rebate receipt. You should have gone to the store and made the purchase and avoided this situation.

ID
#4048924 Review #4048924 is a subjective opinion of poster.
Location
Waukesha, Wisconsin

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Worst company ever

I bought a chainsaw from Menards and the next day whenever I went to use it it would not cut any wood or anything whatsoever so I took it back up there and they refuse to do anything other than say I can take it to the local verb place and have them look at it at my...
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10 comments
#2270764

The chain is on backwards. Any saw that is actually running will cut wood as long as the chain in on correctly/sharp.

The statement about Menards employees not knowing how to use the product is judgmental, ignorant, and short sighted. I'm sure there are some that could use training but many that could work circles around the person that made that comment. The chainsaws sold at Menards (Troy Bilt and Poulan) are no different than the same models sold elsewhere, with the Poulan being made by Husqvarna. Dealer saws are not much different, having the same components, the higher end dealer saws have different materials making them more durable but at the end of the day a small engine is very basic, and you pay for the higher end components.

But at the end of the day, the complaint is due to the chain being on wrong, not anything to do with the quality of the saw. and is probably exactly why the no return policy is in place at Menards.

Too many people returning products they screw up themselves by not adding oil or mixing the gas and oil correctly or, as in this case, not have the chain on correctly and saw it's the saws fault, then Menards eats the cost of them. Its hard for people to understand that every return adds to future costs of an item, which it turns drives up retails.

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ID
#4045309 Review #4045309 is a subjective opinion of poster.
Location
Sedalia, Missouri
Cons
  • Customer service
  • Return policy communication
Loss
$250
Preferred solution
Full refund

Workers not knowing the merchandise

Took a piece of vinyl siding in to match what I got 4 yrs ago at Menards. The worker glanced up at their board and said we have that in stock. Went to load and was wrong, so went back inside got it changed I told them it was 5" dutch lap , he said it would be special...
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1 comment
#2259773

They shouldn't charge a re-stock charge if what they shipped was different than the sample and they can't get what was displayed. If you can't get the store manager to waive the re-stock charge contact your credit card company and dispute the charge stating that they can't provide the materials they displayed.

ID
#4045210 Review #4045210 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Bad customer service

My dad, who is 67 years old, went to buy lumber. He paid for it. Went back to get it loaded. Asked the Menards guy for help. My dad, who had fallen from a tree stand shattered his arm and had to have a hip replacement, was told to get it himself. We will never go back...
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10 comments
#2274522

Well, there are no Menards anywhere near Tampa or Florida for that matter, so your location doesn't help anyone in the future. Also, they many times won't load certain items if they feel they could be liable for something happening on the way home. Unfortunately in this sue happy world we are in, if they load it and it somehow causes damage to someones vehicle, etc, you can fully expect this guy to point the finger at the Menards workers for being the ones that loaded the product.

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ID
#4037636 Review #4037636 is a subjective opinion of poster.
Location
Tampa, Florida

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Claim

Original review updated by user Sep 30, 2022
I made a trip for two and a half hours to pick up a product that I am interested in buying, I spoke to the store and repeated to the person if he had it physically in the store, he told me that. It turns out that I was driving and, it still appears to me that they have the product available in the store and when I arrive they don't have anything, I think it's just. ? Gabriel Hernández 308672**** janethlimon@***.com
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1 comment
#2258360

They'll tell you anything to get you in the store? Did you end up buying anything while you were there? If you did, they won the game.

ID
#4034644 Review #4034644 is a subjective opinion of poster.
Location
Cheyenne, Wyoming
New Reviewer

Complaint

On August 15. 2022 we placed a special order of Western Red Cedar shingles that cost over $1,200. They asked us for an email, and we told them that we don't do email, so you will need to call. He said he was going to put a note in the order stating to call us when the...
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1 comment
#2257810

Menards hasn't called customers when orders arrive for years. They went from calling to sending post cards and then to e-mails.

With their receiving system the employees in the departments don't know the product has arrived and is waiting for pick up. Everything is automated and as soon as the product is entered in the computer as received an e-mail is sent.

If you don't provide an e-mail you need to call and check on your order. There is no one to see any note put on your order to call.

ID
#4030822 Review #4030822 is a subjective opinion of poster.
Location
Kenosha, Wisconsin
Preferred solution
Apology

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Terrible customer service from a single warehouse staff

See complaints if you let me copy and paste you would have the same details I just shared. Very disappointed.

User's recommendation: Do not except to get any help even if you harm yourself or you car from warehouse staff at Dubuque Iowa location.

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ID
#4027676 Review #4027676 is a subjective opinion of poster.

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Dissatisfied long time customer

Menards - Dissatisfied long time customer
Menards - Dissatisfied long time customer
Menards - Dissatisfied long time customer
Menards - Dissatisfied long time customer
Menards - Dissatisfied long time customer
Original review updated by user Sep 28, 2022
65989 dub. Please pull up your cameras in the Dubuque warehouse at about 6:00 pm ct. I was told to go to the warehouse to pick up my drywall panels. I was advised someone would be there to help me. The young man in there never helps, never makes eye contact and never...
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2 comments
#2257712

Sweeping sawdust and bird feathers in the warehouse shed is far more important than helping a customer struggling to lift bulky merchandise. Quite possibly there was another employee hiding by the lumber recording you so he can post to YouTube. Vote with your wallet and support businesses who appreciate the customers who provide them with a paycheck and a job

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ID
#4027638 Review #4027638 is a subjective opinion of poster.
Pros
  • You are paying him for zero work
Cons
  • You are paying him for zero work
Preferred solution
Fire him

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I prepaid for Items