Constance L Kqo

Check order

Item has been out of stock for a while. Need to verify item is actually available. In remodeling in prices and need to verify rim is available.

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Preferred solution: Deliver product or service ordered

4 comments
Guest

If you want to know if an item is in stock just go to their web site and look. Posting on a complaint site isn't going to get you an answer.

Guest
reply icon Replying to comment of Guest-2079704

Call you the store and insist the employee physically see the item in stock before driving, then he request he put it aside under you name. Website count is typically just a ballpark estimate which varies due to issues such as shoplifting, items damaged on sales floor, items used for โ€œ store use โ€œ etc.

Guest
reply icon Replying to comment of Guest-2080100

They don't hold items that aren't paid for. If it is a smaller item that is stocked on the shelves in the store you can pay for it online for pick-up at the store. They don't set aside "you pull" items from the yard.

Guest
reply icon Replying to comment of Guest-2080266

If Iโ€™m a customer who provides them with a paycheck and a job by purchasing merchandise, then the very least an employee at this โ€œserve service / no serviceโ€ place can do is physically verify the item item in stock and undamaged before i drive 60 miles 1 way. Iโ€™m willing to pre pay over the phone to have the item put aside for me but Iโ€™ll be d@..ned if Iโ€™m paying one cent over the listed price plus sales tax. Why would anyone pay a fee for an employee on company time to preform the very basic service of verifying stock over the phone before a customer drives a significant distance to the store?????

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Willam D
map-marker Evendale, Ohio

Feeling ripped off

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Bought patriot patio lighting but, cant buy replacement bulbs stay away from companies like menards that manufacture stuff like this
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Loss:
$69
Pros:
  • There are rebates
Cons:
  • Poor service

Preferred solution: Let the company propose a solution

User's recommendation: Stay away !!!!

Bruce R Ptv
map-marker Richmond Heights, Missouri

Lost prevention!

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Your guys little nazzi Germany lost prevention team has cost me my entire reputation!! It's completely and utterly ***
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Loss:
$3

Preferred solution: Let the company propose a solution

User's recommendation: Don't be racially profiled

2 comments
Guest

Exactly what happened to prompt this complaint?

Guest
reply icon Replying to comment of Guest-2071365

He was caught using his 5 finger discount, and now feels angry but not remorseful they found out his game and prosecuted him. His reputation is ruined because his boss asked him to go to menards to pick up some items for a project at work and he had to explain to his boss why he is not allowed on menards property anymore.

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Charles T Fdl

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Verified Reviewer

Not happy

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They have not contacted me! I have tried many different options to fix my issues. There are some good employees that want to help but when it comes to issues that managers must do well that's where it falls apart.
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Cons:
  • Wrong product sending
  • Waiting too long for this rebate
  • Customer service phone

Preferred solution: Let the company propose a solution

User's recommendation: Do not shop there

1 comment
Guest

What issues are you trying to fix?

Rose S Xdv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Columbus, Ohio

Customer Service Complaint

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I purchased fence panels October 2020 at your Broad St. Columbus, OH location.

Due to unavailable inventory totals I had to purchase additional panels at the Morse Rd Columbus, OH location. The panels were to be picked up by the installer. I lost both my parents and the project along with everything else in my life was put on hold. July 2021(9 months later) I went to the Broad St location and was told that the purchase had to be verified in the system which would take some time.

My receipt and ticket were copied and I headed to the next location, Morse Rd. Columbus, OH to begin the process at that location for the remaining panels. Lillie at the Morse Rd location told me she would need to check the system. She did so right there and within 3 minutes or less had completed the process.

She contacted a manager to have the ticket reissued. Tim took a look at my receipt and ticket, checked the system and informed me that the item was not in stock. He stated that I could either receive a refund or he could reissue the ticket and I would be contacted when the item was in inventory. I opted to have the ticket reissued.

Later that afternoon I received a call from Michelle at the Broad St location and was informed that the purchase was verified and I would be issued a refund. I asked if I could have the ticket reissued and was told no that they would get me a store credit. I told her that that the ticket had been reissued this morning for the additional panels at another location. She stated that if thats what they wanted to do that was on them however the panels were now $20 more and that I would have to get the store credit and repurchase the items.

Im not sure if this is a Menards policy or not but if so I think its awful. I have spent upwards of $20K over several months at Menards and I cant believe that for a difference of $340 the Broad St location will not reissue the ticket. It was extremely telling the difference in the level of service received at the Morse Rd location versus the Broad St location.

I asked to speak to the store manager and was told that I would receive a call tomorrow. This exemplifies poor service and I thought it worthy of your attention.

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Cons:
  • Very poor customer service
  • Guest services
  • Inconsistent & inconvenient treatment at broad st cols oh

Preferred solution: The ticket reissued for the items previously purchased.

7 comments
Guest

The costs of nearly all materials and shipping has gone up. But the store that offered you a credit and informed you that you would have to pay for current pricing is correct.

If I purchased a car last year and wanted the same car today it would be thousands of dollars more. And that's, because the market has changed. That's not Menards fault the cost have gone up.

I'm deeply sad to hear about your parents. But again that unfortunately doesn't change that prices have gone up

Rose S Xdv
reply icon Replying to comment of Guest-2034942

Thank you for being kind in your response. My problem is it doesnโ€™t work both ways.

I was not offered the opportunity to repurchase the tile that was now on sale. Same receipt same circumstance.

Guest
reply icon Replying to comment of Rose S Xdv

Actually you could have simply returned the purchased items and then gone and bought them again, if the price had gone down. Assuming you hadn't picked them up and/or installed them already.

Guest

It is unfortunate that you lost your parents but it isn't their fault that you didn't pick up your materials when they were purchased. You can't expect them to store what you bought 9 months ago and todays cost of lumber is far higher than it was last year. You are lucky one of the stores was willing to honor last years price.

Rose S Xdv
reply icon Replying to comment of Guest-2034892

Yeah I know, It's not lumber, itโ€™s not a wood fence.

Guest

9 months? Why didnโ€™t you just pick up product and put project on hold.

You donโ€™t get to order and save the price for 9 months. You should have been asking for a refund last November.

Rose S Xdv
reply icon Replying to comment of Guest-2034890

I had the same in reverse where the price paid was lower and I was not offered an adjustment. Funny thing is on that item they gave me the product.

I wish I had been thinking like you when I lost my parents to COVID within one week of each other. My fault.

As mentioned I am a frequent customer who has spent over $20K over several months, double that in two years. Is this you Michelle?

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Angeline B Evg
map-marker South Bend, Indiana

Missing rebate

Rebate #675 Purchase date 04/19/2021 Rebate amount $144.38 Rebate status Mailed on 05/13/202 Check #xxxxxx0269 Problem. Never received the rebate ,lost in mail
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User's recommendation: None till I get this resolved

1 comment
Guest

Are you aware their rebates come as a folded post card that looks like junk mail advertising? Very possible you threw it away.

If tracking shows it hasn't been cashed yet you can ask them to re-send it. Once you do you need to look at your mail very closely to avoid tossing it out again.

Robert Derek F

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Verified Reviewer
| map-marker Marion, Illinois

Ada violation

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Menards - Ada violation
Updated by user May 01, 2021

Just started. Normally I'm super busy.

I think this time I will make the time to ensure they hear my voice. I am a disabled Army Veteran. I have a lung disease that I got in Afghanistan. 101st ABN.

They basically told me to *** off, and offered no reasonable accommodations of any sort what so ever. I'm not just going to let this one go. I have had enough of this. If your going to enforce rules.

You should now how, when, and why. Not to mention what are applicable exceptions, and when to employ said exceptions. The business world needs held accountable for there complete lack of actual effort. Not just doing the least amount possible, in order to appear like they have gone the extra mile.

This isn't just the company at fault, we are to blame as well. What happened to putting forth a honest effort in whatever you do. This is a core idea, and or a personal level of pride and morality that has just almost completely disappeared from our lives.

We have to fix this. I'm starting here.

Original review May 01, 2021
I have a lung disease. I was denied entry to Marion Illinois Manards. No reasonable alternatives were provided or even offered. This is an ADA violation! They have to provide an alternative. The girl behind the counter was extremely rude and just told me I had to leave. The only offer that was made was for her to go get her boss in which she was nice enough to tell me that her boss was going to tell me to leave. also
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Preferred solution: Let the company propose a solution

User's recommendation: Rules are for everyone. It does no good to enforce rules when people aren't properly educated on what these rules actually mean when they are in use and how to apply enforcement. But that might cost to much in labor. So I'll shop elsewhere, I hope you do to. We need to start requiring actual common sense from our businesses. Not just a good deal. That is a part of customer service. Well, it use to be.

Ev P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible Service

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I was excited to see a new hardware store competing with Home Depot and Lowes when it arrived in our area. I have now done business with this location and am disgusted by the true lack of service I receive when doing business with this location.

Example: Online order for 6 x 12 x 8 pressure treated lumber.

The lumber was terrible quality, and because I wasn't taking that item, your staff thought it was appropriate to tell me to take my car already loaded with lumber to customer service on the other side of the store to correct the order. Really ? No, that is the staff's job to do.

Example: I purchased an exterior 1/2 light door with window that opens that should have a screen in it. Picked up on 6/6/21, installed on 6/15/21.

Discovered after the installation by my contractor that the screen is missing. So, how does Menards staff handle this? They tell me to run after the manufacturer to get the screen that should have been with the door to begin with. No, that is the staff's job.

Not the customer who spent over $360 for that door.

So, here is my response to Menards. I will be returning several items tomorrow from my last order and erreI will never do business with Menards again.

Your service is infinitely worse than Home Depot. You should be ashamed of this store.

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Cons:
  • Unprofessional management
  • Rude staff

Preferred solution: Staff should get the replacement screen. They have the product in stock and can easily provide the screen - or they can go do the foot work to get the screen for this customer.

User's recommendation: Go to Lowes or Home Depot

11 comments
Guest

You are shopping at a big box, discount, self service store. Why are you expecting the service you would receive at a full price full service store?

Menards isn't well known for assisting customers with problems. There is a reason for their BBB F rating.

Guest
reply icon Replying to comment of Guest-2024020

Service is expected at ANY store. Especially when the problem is caused by the manufacturer or the retailer.

How is it that people have become so numb to poor service that they accept it.

Poor service is not acceptable anywhere. It boggles the mind.

Guest
reply icon Replying to comment of Guest-2024259

When you shop at menards you encounter sales staff leaning against their desks flirting with co workers, or staff who shout "thats not my job" then run off at the sped of light, instead of forwarding you to someone who can assist you, or will watch you from 20 feet away struggling to load mulch or pavers into a minivan while wearing a back brace. However they will falsely accuse customers of shoplifting only, to find empty pockets, or accuse you or any form or return fraud you can think of just because you're frustrated the item failed right out of the box.

Also they run an "11% rebate sale" for the past year and half where they take your payment right away but takes months to hopefully issue your in store credit. Vote with your wallet and support a business who appreciates the people who provide the staffing with a paycheck

Guest
reply icon Replying to comment of Guest-2024259

Do you pull in to a self service gas station expecting someone to come out and pump your gas? Same principle here.

You are getting exactly the service you paid for.

If you are looking for someone to load your purchase you should be shopping at a full service lumber yard. The reason you pay more at a full service yard is that they have to pay staff to pull and load your items.

Guest
reply icon Replying to comment of Guest-2024259

"become so numb" No one is numb to it. People who have lives don't trade in places they believe don't treat them well. They DO NOT return like LAME muppet like you

Guest

"store competing with Home Depot and Lowes" Translation I'm cheap and think "saving big money" means getting quality products and/or service... Fool!!

Guest
reply icon Replying to comment of Guest-2024019

You are an idiot if you think bad service is acceptable. Keep going back to Menards and get treated like trash. Many of us who work hard for our money deserve better.

Guest
reply icon Replying to comment of Guest-2024052

"bad service is acceptable" No, you little, weak whiny jelly. REAL men/women don't continue to trade at places that clearly hurt your little feelings.

We don't keep going back say "please sir, may I have another." REAL men/women with REAL hard-earned money, not the pocket change YOU covet trade at LOCAL hardware stores. We're willing to pay more for quality. We aren't stupid to accept junk equipment just for the chance to get a rebate. We get in, get our stuff and get out.

We don't look for the type of "service" you think the few pennies you spend entitles you to. We don't need a clerk to validate us and make us feel like we're someone like you.

I hope you don't have a mate that is subjected to your weak ego-based whining on a basis. You're pathetic at best.

Guest

I do not think you will be missed.

Guest
reply icon Replying to comment of Guest-2024013

If this is how a retailer treats the people who provide them with a paycheck then I don't think the public will miss the store if they go under due to poor sales

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Clarissa M
map-marker Greenwood, Indiana

Signage posted on door saying masks โ€œRequiredโ€ when order was lifted Friday

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Menards - Signage posted on door saying masks โ€œRequiredโ€ when order was lifted Friday

Menards doesnt understand literal definition of the word required - so if I have something required for a warranty, is that also optional as well?!?! Wasted time walking to back to car!

Poor customer service from manager.

Completely frustrated to lose valuable time. Buying water heater today from Lowes rather than Menards for this reason alone!

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Cons:
  • Poor customer service in all departments

Preferred solution: Apology. define word โ€œrequiredโ€.

User's recommendation: Required is actually optional. Poor customer service at this location - buy elsewhere if possible

2 comments
Guest

Your state may have lifted their mandate for masks but businesses can still require masks while on their private property. If you don't like a stores policy simply shop elsewhere.

Guest
reply icon Replying to comment of Guest-2014663

Thatโ€™s not the issue-the issue was that when I went into the store it was NOT enforced and there were unmasked folks in the store & when I asked they said it was โ€œoptionalโ€ but the sign on the door clearly stated โ€œrequiredโ€. What does โ€œrequiredโ€ mean to you?

Parked in โ€œback 40โ€ and unnecessarily walked all the way back to the car for a mask-only to discover I couldโ€™ve walked into the store without one?!?!

Iโ€™m all for businesses deciding, but then follow through with the decision! If posted โ€œrequiredโ€ then require one!

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Anonymous
map-marker Dickinson, North Dakota

I don't review it let him be there new

Forget the problems I had with the Fort Dodge people there's new people so let it go, as for the problem with no rewards a lady was picking up my mail was supposed to be giving it to me. She gave me the bills and Spence the rewards I'm about to two and a half years I haven't been getting them, she's been stealing the rebates and spending them.
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User's recommendation: Rewards should be on added on the credit card or some card like that not through the mail when you're by it should be just standing there should go right onto a card to be spent in the next time you go

Justyce Yqk
map-marker Yale, Michigan

Returns

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Ordered a generator online. Nothing about the 25 % restocking fee on any correspondence! Store manager was rude said it was on email and it wasnt!!! But that didnt matter!!!
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User's recommendation: Donโ€™t shop there!

1 comment
Guest

It is always a good idea to check a stores return policies before you place an order for an item you may not want. If you had read the return policy before you placed the order you would have seen the 25% charge there.

Brice T

Parts for router

Under warranty and will not send the parts i have been trying to get them to stand behind there tools
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Loss:
$50

Preferred solution: Deliver product or service ordered

User's recommendation: Send the parts

1 comment
Guest

Most warranties for small tools don't call for sending parts. They either require that you take them to a service center or cover the replacement of the tool. Have you tried simply taking it back to Menards with your receipt for an exchange or credit towards another one?

Anonymous
map-marker Springfield, Missouri

Did not sell me price that was clearly marked on cabinet

I went to go pickup cabinet at store which was priced at $128.99 , when employee helped me I asked to make sure of price he quoted me $159.00 , then a lady employee approached me an said product was $159.00 Period , I asked for manager , she said she was the Manager very rudely , I said I will take my business elsewhere and she never even cared , so I needed the product an bought it , later on during my shopping I went back over to shelve , the price had been changed to $159.00
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1 comment
Guest

How many times are you going to post this complaint? The original tag was possibly an expired sale tag that had an expiration date on it, or the tag has another cabinet size on it.

You must have thought the price was wrong as you say you asked the employee to make sure of the price.

You were given the correct price which is what the store has the right to charge. Seems odd that you are making such a big deal out of a price you questioned in the first place.

Anonymous
map-marker Warsaw, Indiana

Poor service

I made an order online and paid for it. Got confirmation order was ready to pick up. I drove 65 miles pulling a trailer to pick it up only to find inventory was wrong and they didn't have our order. I had to wait 15 minutes in line to get a refund without even an I'm sorry from the manager who we had to wait for to come and approve it.
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User's recommendation: Don't trust Menard 's online order

Anonymous

Process Fee

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I get charged a processing fee in order was not even processed it was the wrong order and it was returned so I was requesting that my money for the processing fee be returned because the order was incorrect.
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Pros:
  • Mislead price online
Cons:
  • Mislead price online

User's recommendation: Not to order online

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