Menards
Reviews and Complaints
Check order
Item has been out of stock for a while. Need to verify item is actually available. In remodeling in prices and need to verify rim is available.
Preferred solution: Deliver product or service ordered
Feeling ripped off
- There are rebates
- Poor service
Preferred solution: Let the company propose a solution
User's recommendation: Stay away !!!!
Lost prevention!
Preferred solution: Let the company propose a solution
User's recommendation: Don't be racially profiled
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Verified ReviewerNot happy
- Wrong product sending
- Waiting too long for this rebate
- Customer service phone
Preferred solution: Let the company propose a solution
User's recommendation: Do not shop there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Columbus, OhioCustomer Service Complaint
I purchased fence panels October 2020 at your Broad St. Columbus, OH location.
Due to unavailable inventory totals I had to purchase additional panels at the Morse Rd Columbus, OH location. The panels were to be picked up by the installer. I lost both my parents and the project along with everything else in my life was put on hold. July 2021(9 months later) I went to the Broad St location and was told that the purchase had to be verified in the system which would take some time.
My receipt and ticket were copied and I headed to the next location, Morse Rd. Columbus, OH to begin the process at that location for the remaining panels. Lillie at the Morse Rd location told me she would need to check the system. She did so right there and within 3 minutes or less had completed the process.
She contacted a manager to have the ticket reissued. Tim took a look at my receipt and ticket, checked the system and informed me that the item was not in stock. He stated that I could either receive a refund or he could reissue the ticket and I would be contacted when the item was in inventory. I opted to have the ticket reissued.
Later that afternoon I received a call from Michelle at the Broad St location and was informed that the purchase was verified and I would be issued a refund. I asked if I could have the ticket reissued and was told no that they would get me a store credit. I told her that that the ticket had been reissued this morning for the additional panels at another location. She stated that if thats what they wanted to do that was on them however the panels were now $20 more and that I would have to get the store credit and repurchase the items.
Im not sure if this is a Menards policy or not but if so I think its awful. I have spent upwards of $20K over several months at Menards and I cant believe that for a difference of $340 the Broad St location will not reissue the ticket. It was extremely telling the difference in the level of service received at the Morse Rd location versus the Broad St location.
I asked to speak to the store manager and was told that I would receive a call tomorrow. This exemplifies poor service and I thought it worthy of your attention.
- Very poor customer service
- Guest services
- Inconsistent & inconvenient treatment at broad st cols oh
Preferred solution: The ticket reissued for the items previously purchased.
Missing rebate
User's recommendation: None till I get this resolved
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Marion, IllinoisAda violation
Just started. Normally I'm super busy.
I think this time I will make the time to ensure they hear my voice. I am a disabled Army Veteran. I have a lung disease that I got in Afghanistan. 101st ABN.
They basically told me to *** off, and offered no reasonable accommodations of any sort what so ever. I'm not just going to let this one go. I have had enough of this. If your going to enforce rules.
You should now how, when, and why. Not to mention what are applicable exceptions, and when to employ said exceptions. The business world needs held accountable for there complete lack of actual effort. Not just doing the least amount possible, in order to appear like they have gone the extra mile.
This isn't just the company at fault, we are to blame as well. What happened to putting forth a honest effort in whatever you do. This is a core idea, and or a personal level of pride and morality that has just almost completely disappeared from our lives.
We have to fix this. I'm starting here.
Preferred solution: Let the company propose a solution
User's recommendation: Rules are for everyone. It does no good to enforce rules when people aren't properly educated on what these rules actually mean when they are in use and how to apply enforcement. But that might cost to much in labor. So I'll shop elsewhere, I hope you do to. We need to start requiring actual common sense from our businesses. Not just a good deal. That is a part of customer service. Well, it use to be.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Service
I was excited to see a new hardware store competing with Home Depot and Lowes when it arrived in our area. I have now done business with this location and am disgusted by the true lack of service I receive when doing business with this location.
Example: Online order for 6 x 12 x 8 pressure treated lumber.
The lumber was terrible quality, and because I wasn't taking that item, your staff thought it was appropriate to tell me to take my car already loaded with lumber to customer service on the other side of the store to correct the order. Really ? No, that is the staff's job to do.
Example: I purchased an exterior 1/2 light door with window that opens that should have a screen in it. Picked up on 6/6/21, installed on 6/15/21.
Discovered after the installation by my contractor that the screen is missing. So, how does Menards staff handle this? They tell me to run after the manufacturer to get the screen that should have been with the door to begin with. No, that is the staff's job.
Not the customer who spent over $360 for that door.
So, here is my response to Menards. I will be returning several items tomorrow from my last order and erreI will never do business with Menards again.
Your service is infinitely worse than Home Depot. You should be ashamed of this store.
- Unprofessional management
- Rude staff
Preferred solution: Staff should get the replacement screen. They have the product in stock and can easily provide the screen - or they can go do the foot work to get the screen for this customer.
User's recommendation: Go to Lowes or Home Depot
Signage posted on door saying masks โRequiredโ when order was lifted Friday
Menards doesnt understand literal definition of the word required - so if I have something required for a warranty, is that also optional as well?!?! Wasted time walking to back to car!
Poor customer service from manager.
Completely frustrated to lose valuable time. Buying water heater today from Lowes rather than Menards for this reason alone!
- Poor customer service in all departments
Preferred solution: Apology. define word โrequiredโ.
User's recommendation: Required is actually optional. Poor customer service at this location - buy elsewhere if possible
I don't review it let him be there new
User's recommendation: Rewards should be on added on the credit card or some card like that not through the mail when you're by it should be just standing there should go right onto a card to be spent in the next time you go
Returns
User's recommendation: Donโt shop there!
Parts for router
Preferred solution: Deliver product or service ordered
User's recommendation: Send the parts
Did not sell me price that was clearly marked on cabinet
Poor service
User's recommendation: Don't trust Menard 's online order
Process Fee
- Mislead price online
- Mislead price online
User's recommendation: Not to order online
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If you want to know if an item is in stock just go to their web site and look. Posting on a complaint site isn't going to get you an answer.
Call you the store and insist the employee physically see the item in stock before driving, then he request he put it aside under you name. Website count is typically just a ballpark estimate which varies due to issues such as shoplifting, items damaged on sales floor, items used for โ store use โ etc.
They don't hold items that aren't paid for. If it is a smaller item that is stocked on the shelves in the store you can pay for it online for pick-up at the store. They don't set aside "you pull" items from the yard.
If Iโm a customer who provides them with a paycheck and a job by purchasing merchandise, then the very least an employee at this โserve service / no serviceโ place can do is physically verify the item item in stock and undamaged before i drive 60 miles 1 way. Iโm willing to pre pay over the phone to have the item put aside for me but Iโll be d@..ned if Iโm paying one cent over the listed price plus sales tax. Why would anyone pay a fee for an employee on company time to preform the very basic service of verifying stock over the phone before a customer drives a significant distance to the store?????