Menards
Reviews and Complaints
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Verified Reviewer | Dubuque, IowaResolved: POLICIES
Company fixed the issue and I have been provided with settlement agreement. Capital one was asked to contest the policy due to my wife’s sudden illness. Menards apparently eventually concurred..
Income is cut in half. We barely meet insurance and living expenses.
These became a high financial problem when I went home to find Lynn has contacted Leukemia. I immediately notified Menards Dubuque and asked for cancellation of these cards$6,000 worth.
Despite the medical necessity, Menards policy ignores such unimportant things. The company is enjoying our money that is desperately needed for medical expenses.
The bully, unsympathetic confiscation of funds tops 25 years of issues with Menards. I am sick about the situation, but big corporations seldom concern themselves with alternate needs of customers.
Now I must go to Facebook to possibly find a third party buyer. It is a long shot, but desperation requires it. My wife is not out of danger, her life may well end.
Think any Menards people have such problems?
We need helpMenards wont. John Braford
- Location and in-house supplies
- Used to love the store
- Choices
- Problem not taken care of
- Policy ignores medical needs
Preferred solution: Full refund
User's recommendation: Any chance you may require a refund on gift cards, Menards has no intention to do so
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Waukesha, WisconsinVery poor service
I wish there is a zero star for this rating. Very bad service.
People in the store bring you incorrect items, which you get stuck with. I bought a bathtub and wall set the other day. The employee brought me the wrong items and wrong size, different from the displayed ones I asked for. This cost me a lot renting a truck to return the bulky wall set to the store.
Further, we noticed that the bathtub is not the right model I chose after it has been installed. You typically don't expect that the employee is careless that he brings you a different item. When I contacted customer service complaining about this poor service, they told me it's my responsibility to check the items at the store and make sure they are the correct ones you asked for. Instead of taking the responsibility, they asked me next time to stand in the middle of the store opening the huge bathtub and wall set boxes and getting items out of the boxes piece by piece to make sure that the careless employee got me the right stuff I asked for.
That is it.
NO MORE MENARDS. Competitive stores have much better customer service from my previous experience and BTW they also give you 11% rebate if you ask for it.NO MenardsN
- Poor service
Preferred solution: Full refund
Horrible service
Preferred solution: I just want a vaccuum of equal value
User's recommendation: Don’t shop at menards they don’t take care of you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hastings, MichiganManager, disrespecting
Problem
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Montgomery, IllinoisI don't receive my rebate money yet
Preferred solution: Let the company propose a solution
Shippping afdress
Preferred solution: Deliver product or service ordered
User's recommendation: Buy somewhere else.
Delivered me the wrong item. Online order
After the wrong item arrived I contacted their online customer assistance. It was several days before I got a response.
I had to send pics of the wrongly delivered item and said I wanted a full refund including the shipping cost as this wasnt my mistake. I didnt want a reship because I went to a different Menards and picked up the item. They expected me to bring the item to the store. I said I would not because I expected it to be picked up as I had paid for delivery in the first place.
It also was heavy. They sent a return label and I had it picked up. The online rep never told me I would be charged. Now, they not only didnt refund my original shipping cost I have been charged for the pickup even more than the original shipping cost.
Its nearly impossible to even call the store for customer assistance. This is the WORST customer service I have ever experienced!
customer assistance
- Selection
- Menards product
- Could not talk to a representative on the phone
- Unhelpful customer service representatives
User's recommendation: Don’t shop at Menards especially online!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Laurel, MarylandBroken vanity bulb
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSo bulk pricing won't work for you but another Vedder will?
Preferred solution: Let the company propose a solution
Bad product from their subsidiary
UNACCEPTABLE attitude for a manager
Menards from Bridgeview il 09.01.21 around 5 pm Ashely who is a manager ( I dont know how she is in that position with this attitude ). She call me ignorant and you shut up right st the customer service returns .
UNACCEPTABLE. She is NOT for a job as manager. PLUS I asked her if is somebody above her position that time in the store and she yelled me and she lied to me and said NO Im the manager.
That time the general manager assistant was in the store. UNACCEPTABLE !!!!
- Good price
- Products
- Product
- Treatment of customers
Preferred solution: Ashley out from there. Never a job like that for her. SHAME wrong job for her and who put her to work with customers.
User's recommendation: Kick Ashely out from that store. And never have a job like that.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Montgomery, IllinoisI don't receive my rebate money yet
- Nice store
- Competitive prices
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Montgomery, IllinoisReturn policy
Bought a mower, worked 10 minutes then broke.. return/exchange is not an option since the item was open and used!
Now they want me to drive to a service center an hour away for repair! That shouldnt be my responsibility!
Unreal please dont buy from them again! They dont stand behind their products!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRebates check
- Makes you wear masks
Preferred solution: Full refund
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Someone take this down! It sounds so stupid and unbelievable. No one is that stupid .
This seems like a scam
There is no loss here of $6000. You have the gift cards.
You described menard’s actions as “unsympathetic confiscation of funds”. I’m wondering why you would characterize you buying $6000 in gift cards as such.
That’s an awful lot of money to convert to gift cards rather than just leave the cash in the bank and buy things as you need. Best wishes to you both.
Someone obviously gave you the gift cards to use on your home. You will be hard pressed to find any store that is going to give you cash for gift cards.
Find someone who does home remodeling, painting, landscaping and offer to sell it the gift card for 90% of its value. Many online websites offer to buy gift cards for low ball 60% but just so they can immediately resell it. Find someone trustworthy who know personally who buys in bulk at menards and they will buy your $6000 card for $5400 cash or bank check.
I have several requests out as described. No offers yet.
By the way, I am not pissed.
I simply have some big problems with the money in unuseable gift cards. JB