Menards
Reviews and Complaints
Requested by Menards
I purchased a $750 ground blind during a time when an 11% rebate was being offered. The problem I run into was that I was never emailed a receipt, although I paid for it online and it was being sent to the Menard's by my home in Fort Wayne In.
I got a notification from our local store near me and went and picked it up. About a week later I contacted our store for a receipt to apply for the 11 % rebate but was told I would not be able to get one from them, But could get a copy of the receipt or transaction at the kiosk by using the credit card i used to purchase the blind. I then contacted the main office who took my information and helped me secure the rebate. I learned a lesson and got to find out what a great individual Menard's has working for them in Guest Service (Brenda Garrett).
I would like to thank Brenda and Menard's for getting me my rebate as I received it this week. Thanks much Joe Burkhamer
User's recommendation: Keep up the good work. Customer service is everything.
Complaint
User's recommendation: Remove pick up fees
Return issue
Very bad customer service
User's recommendation: Get Robots to replace all customer service representative and managers
Rebates not received
- Cheaper prices
- Did not receive promised rebate after sending all correct info
Preferred solution: My rebates to be delivered
Rebate
User's recommendation: Don't waste your time calling no one will ever physically talk to you it all recorded props
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Verified Buyer | Brazil, IndianaRebate
Unhappy
Awesome Service in Mankato, MN
User's recommendation: Keep hiring great, knowledgeable employees
Rebate emails invalid
Where is my package?
User's recommendation: Don't order outside USA for normal shipment
Charged twice
Preferred solution: Just want a refund of one of the debits.
Bad customer service
User's recommendation: Go to Home Depot, I got my freezer and they gave me $25.00 off.
Signed up online no response 2 weeks
User's recommendation: Great company just need to reach out
Order online
Preferred solution: oh I used another card to pay for the item
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They are way behind in processing rebates on every transaction made for months on end. Mine have been taking 3-4 months to come, not the 6-8 weeks they have on their rebate form. They need to stop the rebates if they can't process them in a timely manner.