Order online

Not getting any call back from Roadrunner Express on a order from October 24th and it's been on Roadrunner's dock sense Nov.1st. Please tell me what I need to do to get this shipment.

User's recommendation: Not to order from online.

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ID
#4133661 Review #4133661 is a subjective opinion of poster.
Location
Clarklake, Michigan

Online ordering issues, poor customer service

I'm trying to order a clothes dryer from Menards online. When I try to submit, I get an error message. I go to live chat and they indicate it's my internet problem but my internet is working for everything else. Then they want to charge me $1 and give my CC info before they will proceed to work on my issue! I just want to know if the Menards system is having a problem or if there is some piece of information that I'm missing.
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1 comment
#2275036

The piece of information that you are missing is that you should be buying the dryer from a local reputable appliance store or Home Depot. You will find competitive prices as well as a better delivery service that may well be free. Menards will have a hefty delivery charge and more than likely it will be one guy with a 2 wheeler fighting it into your home.

ID
#4131577 Review #4131577 is a subjective opinion of poster.
Location
Bloomington, Indiana

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New Reviewer

Bad light fixture. order# LAWR33232. Tranaction ID: 8129 Register ID: 77 Store : 3328

Menards - Bad light fixture. order# LAWR33232. Tranaction ID: 8129 Register ID: 77 Store : 3328
Menards - Bad light fixture. order# LAWR33232. Tranaction ID: 8129 Register ID: 77 Store : 3328
purchased 6 patriot lights model :led hb160-5k-mvdim10v-sn. in july 2020. I have one that one side is burned out. They should last longer than two years. Can you warranty this light? they were $98.99 each...?
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2 comments
#2275037

Why don't you simply contact Menards and ask them if it's still under warranty rather than posting on an independent complaint site?

#2275266
@PissedConsumer2275037

Why don’t they just make a product that lasts more than 2 years??? Imagine being a landlord and having lighting fixtures that have higher turnover than the tenants????

This is yet another generic menards house brand that’s a piece of garbage. Vote with your wallet and take your business elsewhere.

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ID
#4131484 Review #4131484 is a subjective opinion of poster.
Loss
$100
Preferred solution
Deliver product or service ordered

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New Reviewer

I misplaced my rebate card

I have $83.89 of rebates that I cant get because of a misplaced rebate card. I just want a replacement card

User's recommendation: Don’t lose your card.

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ID
#4129427 Review #4129427 is a subjective opinion of poster.
Location
Wabash, Indiana
Pros
  • Awesome store
Loss
$84
Preferred solution
Replacement of rebate card
New Reviewer

Garage Light 6000 Lumens

Menards - Garage Light 6000 Lumens
Menards - Garage Light 6000 Lumens
I bought about 15 of these lights as when I first installed them we fell in love with them and then I bought about 15 more to and gave to neighbors as gifts and held onto 6 extra for ourselves. My neighbors started to smoke and went out and two of ours then went out...
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1 comment
#2273333

Return all of these before you burn down the whole neighborhood. Stores like menards, harbor freight, and aldi are full of p1ss poor products which frustrate and disappoint people.

Traditional light bulbs have worked great for many many years, the issue is when companies try to make a product at half the cost and half the quality than falsely advertise the product.

Harbor freight has the unethical ability to delete negative reviews of products and menards does not allow online review of products all together. Again return these lemons and buy a more durable product elsewhere.

ID
#4121319 Review #4121319 is a subjective opinion of poster.
Preferred solution
Either replacements
New Reviewer

I internet access

Your website does not allow Blue Peak customers to access your website. It says access denied. I have to drive around 100 miles to the nearest Mernards so I like to check the website before I make that trip.

User's recommendation: I love Menards.

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ID
#4115276 Review #4115276 is a subjective opinion of poster.
Location
Cheyenne, Wyoming

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New Reviewer

No response from company, yet

I dislike trying to reach Menards Corporate Offices this way. Cannot find a direct phone number on line search. We were told months in local news a Menard store was going to be built in South Strabane Township, Washington PA and cannot find the status anywhere. They...
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9 comments
#2272322

Menards isn't very good at listening to what might be in their best interest. Employees were suggesting they build a store in a town that had several highways running through it but were told for years the town was too small.

The eventually built a store there at it was number one in the company 10 months out of the year. They ended up building 3 more stores to take the pressure off of this store.

It seems they would rather throw darts at a map to pick locations rather than seriously look at locations that really make sense. That being said, where ever they put a store, people seem to come.

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ID
#4114492 Review #4114492 is a subjective opinion of poster.
Pros
  • Decent bargains
Cons
  • Told they were building one in washington pa
  • No local store
Preferred solution
Answer to question: Are they really going to build a Menards in Washington PA, and what is their direct corporate phone number? Cannot find one on the internet.

I had to reach out to a 3rd party to get receipts and rebate certificates for products orderex online

Ordered products. Never sent receipts or rebate certificates. Store unable to help. Had to reach out to 3rd party to obtain these

User's recommendation: Don't order anything online if you have to pick up yourself out in the yard.

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ID
#4110970 Review #4110970 is a subjective opinion of poster.
Location
Champaign, Illinois

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New Reviewer

Trouble getting a Rebate Receipt

trying to get the rebate receipt from an online order, and they are only showing me how to get the sales receipt
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ID
#4109122 Review #4109122 is a subjective opinion of poster.
Preferred solution
a rebate receipt

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New Reviewer

Certificate barcoded

Menards - Certificate barcoded
I have the receipt with a remaining balance. I went to use it today and was unable without the certificate. Can you look up the certificate so I can use my balance? Please email me so I can scan the receipt with the remaining balance. Thank you.

User's recommendation: Ridiculous return policy.

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1 comment
#2271571

Following your chain of thought you could go to their store and purchase $30 worth of merchandise with a $50 bill and receive a $20 bill in change and then expect them to accept your receipt showing you received $20 in change as payment. Of course they want the certificate, not the receipt showing you got one. Where has common sense gone anymore.

ID
#4108905 Review #4108905 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Pros
  • Helpful employees
Cons
  • Return policy
Loss
$32
Preferred solution
Certificate with barcode to use the remaining balance

I had sent in all of my receipts - original in June of 2022 with my certificate, but you never sent me the 11% rebate. I ordered a lot of materials for a garage front renewal

Menards - I had sent in all of my receipts - original in June of 2022 with my certificate, but you never sent me the 11% rebate. I ordered a lot of materials for a garage front renewal
Menards - I had sent in all of my receipts - original in June of 2022 with my certificate, but you never sent me the 11% rebate. I ordered a lot of materials for a garage front renewal
Menards - I had sent in all of my receipts - original in June of 2022 with my certificate, but you never sent me the 11% rebate. I ordered a lot of materials for a garage front renewal
Menards - I had sent in all of my receipts - original in June of 2022 with my certificate, but you never sent me the 11% rebate. I ordered a lot of materials for a garage front renewal
I had sent in all of my receipts - original in June of 2022 with my certificate, but you never sent me the 11% rebate. I ordered a lot of materials for a garage front renewal so was excited to get a rebate in return. However by Sept. I never got a rebate. Apparently...
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1 comment
#2269916

You fail to say if you tracked your rebates on their web site and what the result was. Yes, some are stolen by people at the post office (doesn't take much research to see this) but I expect that many people new to the Menards rebates that claim they didn't get their rebate actually got the rebate and threw it away.

To save a few pennies on each rebate Menards sends the rebate as a folded post card with advertising for one of their products on the back. If you don't look at it closely it is easily mistaken for junk mail advertising and tossed out.

ID
#4104188 Review #4104188 is a subjective opinion of poster.
Location
Clinton Township, Michigan

Poor service