Menards
Reviews and Complaints
No contact from company representative.
- Poor customer service
Preferred solution: Let the company propose a solution
BAD POLICY
i made an itemized list of materials for a 40 foot barn to be constructed.it is the second one to be built this summer that we have purchased materials from you.I went to the avon store on Saturday and there were 3 employees there ,I asked a man named brandon to price out my list so i could see about ordering it.I told him he could email it to me or i would return after he was done with it.he said we dont email and refused to price the materials unless i stood there and read it off to him line by line. I am in my mid seventies and have a bad knee and didnt feel like standing plus i had some shopping to finish.he said he couldnt tie up his computer and that if another client shoud come up he would have to stop and wait on them.I asked him if he only had one computer and he didnt answer me.after standing there 15 minutes and he was only half way thru my list I became exasperated and told him i guess you dont want my business.he seemed to just want to argue with me.i ran my own furniture store for 20 years in brownsburg and trained my personel that serving the public is what pays our bills,and to never stop waiting on one client to wait on another and we showed appreciation for all of those who supported our store.this man needs retraining or perhaps he just has no respect for a woman i can see no justification for his lack of professionalism and his arrogance
- Service
Preferred solution: Let the company propose a solution
Disabled veteran
My father who is a disabled veteran, who worked 20 years as a prison gaurd, who contributed his whole life to his country, and his family. The first brand new lawnmower he ever has bought, blows a seal after 2 and a half hrs.
than told he cant exchange it because he put gas in it. When it is not posted anywhere in the store besides the customer return policy and the reciept where no one looks at this until you return things.
I am a construction man. major at NMU and someday will have the chance to deny Menards my bosse's or my companies money, there is a store across the highway, that took my chainsaw back no questions asked for a full refund, called Lowe's.
Preferred solution: exchange for same model
Beware! Do not honor advertised price!
As a dedicated Menards customer, I a very upset with my experience at the location in Howard on 8/23/16. I was interested in purchasing a mattress from this store.
I went up to the front end counter and spoke with Tara. I wanted to confirm the price was correct on the mattress. It had a green sale sticker stating the price was $99.00. I thought this was an amazing deal, considering the rest of the mattresses around it said $800-$1000.
I took a picture of the sticker, and showed it to Tara. She then she said she would be right back (my assumption was she was going to look at the sticker. She back and informed me that the price was not $99.00 but $899.00. She said she could not honor the price, because if she did she would be fired.
She explained that this was a mistake made by the corporate office.
I expect this to be honored, since this is the price represented in your store. I have a picture of the item.
- Convenience
- When you do not honor your advertised prices
Preferred solution: Price reduction
My experiences with Menards
Interesting reading all the problems people have. I myself have had only good experiences at Menards.
Over the years I have purchased 2 dishwashers, 2 washers, 2 dryers, 1 12x20 storage shed kit, shingles and countless purchases of various lumber. I live 50 miles from the closest Menards and yes shipping shingles or the storage shed kit can be expensive but still cheaper than renting a U Haul truck. I usually try to time large purchases with the 11% rebate week. I have always received any rebate that I sent in, though I will admit that I am careful to send a large ($300 range) rebate request by certified mail.
Who cares if a rebate can only be used there, I can spend that and more there easily enough.
I have dealt with Menards stores in Ankeny, IA, Waterloo,IA, and Mason City, IA and I have found the employees friendly and helpful.
Unfair pricing...
Went to buy a couple of Christmas mats for our outer hall. They were priced at $3.88 each.
While in Menards I noticed some autumn/Thanksgiving mats mixed in with the Christmas mats, same size, same manufacturer (Mohawk Homes) and same material and decided to get one of them,too. While being checked out, I noticed that the autumn design mat rang up at $6.88. Questioned the cashier who wasn't sure why, but she did check and told me the autumn design mats were priced $3.00 more. She said that was because they were autumn mats and only the Christmas ones were $3.88.
What a ridiculous reason. It is going to be Thanksgiving in a matter of days and if anything the autumn mats should have been marked lower just to try to get rid of them. What a way to try to cheat your customer.
So I didn't buy the autumn one. I do pay attention to prices.
Disabled and Ditched
Menard's store employees are nice people at our Manchester, MO store, but the Customer Service people are awful to disabled customers. The "policy" for a long time was to have only one assistance cart in the store; now there are two, but it's a huge store serving a huge population and it's rarely possible to get one.
If you ask at the CS desk for any assistance -- like, could someone get me something within the store and let me pay for it here so I don't have to limp the store with my walker, it's no way! Today, for two products stored NEXT to the CS counter, total less than $20, I was told I'd have to get in line like every other customer. Two employees, no other customer at the counter, product right there!
No. I'm 73, white-haired, and leaning on a walker on one leg.
- Products i buy
- No help for disabled customer
Menards - Customer Care Review from Woodward, Oklahoma
I was driving through their parking lot 4 weeks ago , when 2 of their employees shoved a row of shoping carts into the side of my van they gave me the # of their inshrance co. And told me they would take care of it.
When i submited the bill they would not pay , the bill was 1100 they offered 900 i sent them the recipt and havent heard any thing for 2 weeks . Rediculas that i have to hire a lawyer just because i drve in their lot
Return
I used Debit to pay (same has cash) had a return. Told lady it was debit and wanted my cash.
She said "well your Cash is now on your Debit card ...and it was put on ASAP. Lie it was returned as a Credit! Now have to wait 7 to 10 days! Wont Ever Go Back!
If you want ripped off and lied to this would be your store. Went several miles out of my way to visit a menards.
And that will be my Last Time! And if you call home office the person that Answers Live will flip you to a recording saying you must submit your comments or complaints in writing.
Poor Customer Service
Recently purchase 100 6 X 9 paving blocks and 6 bags of sand. Prior to purchase we asked if we could have them put on a pallet.
We asked this of three different people; a man in the yard, the man who made the ticket and the man at the gate where we picked up the blocks.
We were told yes by everyone, all we needed to do was ask the person who loaded our truck. However the person who loaded the truck told us NO he would not do that and proceeded to load each block one at a time.
- Most employee attitudes
- Attitude of yard person
Preferred solution: Let the company propose a solution
Don't treat my vehicle like this
Just got home from menards with a small freezer that i hauled in the back of my new s.u.v. i am very upset.
Thanks for ruining my day. The attendant at the exit gate opened the back of my s.u
V. To make sure i wasnt stealing. Okay thats normal procedure.
But then he slammed it shut. I mean hard. This is the first new vechicle i have ever purchased and you can tell by looking at it how well i take care of it. This guy didn't know better or was pissed off or what.
You don't treat other people's property like that. Grow up
Preferred solution: Train your help better
I LOVE shopping at Menards
- Inventory and helplful employees
- I like the rebate program
- Shopping at menards is fun for whole family
- Rain check policy having to go to the department is a pain
Can't get my refund.... Can't get anyone to contact me !!!
On March 21.2015, I special-ordered a Bath vanity and trim pieces for a total of $500.53. I was NOT notified when the merchandise came in.
When I checked several months later, I was told that the merchandise was sold. I ask for a refund and was told that there would be a 25% fee. That's about $125.00 on a $500.00 purchase. PLUS, Menard's had sold the pieces and made their profit on the sale.
Despite NUMEROUS emails (since there is not a phone number for customer service), I have not received my refund. Judging by the wording, I would say that my emails were apparently answered by a computer program and now are not answered at all.
I hope someone from Menard's monitors this site, because, if no one contacts me, I will report Menard's to the Ohio Atty Gen, Ohio BBB, social media sites, and my local TV consumer protection reporters. I consider this theft of my $500.53.
- Customer service
- Refund policy
Preferred solution: Full refund
Menards - Review in Supermarkets and Malls category from Moline, Illinois
I Worked for Menard's for a short time; and for the short time: that I was, there their Employees in their Millworks department either wanted antagonize or fight. Their Department Manager wasn't the problem; it was their Assistant Manager's & 2 other Mellinial brats.
1 of their Assistant Manager's was; a Mellinial Brat: and She couldn't even think for herself. According to Chelsea Perkins The Computer Knows all, but The Brain knows nothing. She can't even keep her numbers up to date. She's always telling Customer's; My Computer says; then their Customer's are looking at her, like she's lost her mind.
Menard's has Alienated So Many Customer's.
I'm Surprised that they're able to stay in Business. I even heard at least 6 Customer's say; Don't Worry, they don't need $1/2 Million or $1,000,000 a Year.
Menards - Customer Care Review
*** poor management and customer service. I was trying to get carpet but no one around.
Supose to b two people working that area. The one guy was tied up with like 3 customers and the other guy was in electrical doing some work on the building itself instead of helping customers.
What's up with that? Apparently the GM had told this guy to go lay some carpet instead of help the customers I don't know *** poor management I think.
- Prev
- 1
- ...
- 218
- 219
- 220
- 221
- 222
- ...
- 322
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
And at any of those places the same situation would be handled in the same exact manner. I had the exact same thing happen through Amazon.