Menards
Reviews and Complaints
Menards - Pick Up In Store We Pull Review
Agreed. The petty surcharge is ridiculous- especially when ship to home is not available.
I recently tried to order my college daughter a fan. Decided to have her pick it up in east grand forks store by UND. I thought what the heck and selected three snack items to add to the order for her. Each item had a surcharge.
$1.40 surcharge for EACH $2 peanut snack and fan. Almost 5 bucks to go to the snack area??
The help wanders all day anyway with the standard "hi sir" but never stop and "can I help you sir" unless you stop them. Needless to say I stopped the transaction and had her hit Walmart on Principal.
Menards - Rebates Tooling Lumber Mattresses Groceries Review
I have to agree, the whole rebate idea sucks. It's an annoying pain in the *** that is designed to make them money.
People will forget to get the rebate slips, loose their receipts, not bother with smaller purchases, not fill them out correctly, wait too long, not want to wait the 6-8 weeks....among many other reasons; and they all put 11% more profit in their pockets. I preferr HD & Lowes as they take home construction/diy much more seriously.
I think Maynards has lost sight of their customers wants and needs fron their lame rebates to their cheap *** tooling. Just my opinion.
Poor customer service by Menards
We recently purchased two windows by special order from Menards Rochester North in MN. Those two windows costed us $1442.62.
When we picked up the windows, we immediately noticed one window's front screen was damaged. We went to the store and asked them to reorder a screen for us. When our contractor took the plastic wrap off the other window, he found the other window's screen was also damaged at the same spot. The contractor also found one side of the window wood frame was speciously damaged.
We went to talk to a manager and asked him to order the parts and send a technician to fix the window frame for us. The manager told us that Menards could not fix the damage for us but order the parts for us only. That is, we spent $1442.62 for two damaged windows, plus the cost to hire a contractor to fix the window and several trips from home to the store and back.
It is clearly that Menards sells damaged products to its customers and made its customers (us) the victims to pay for the costs. Thus, please DO NOT purchase any fragile products such as windows from Menards, because you have to pay full price for damaged products and they will not pay for the cost to fix it.
Menards - Affordable Fencing And Decks Retaining Wall Building Service Review
Got a flat tire got a nail in the yard in my brand new trailer made report came up a second time and I got out in same area and glass busted every where made a claim with insurance company they agreed to send me a check not of the value of the tire but of what they thought it was worth then I have to run it to a bank get it notarized a bunch of hassle that should have been prevented if people were doing their jobs also have videos and pics of both occurrences that happened in the Avon location of Indiana
Menards - Customer Care Review
Went to menards tonight for vent hose and couldn't find exactly what I was looking for. A younger guy helped me and didn't know anything about the products.
I said excuse me to one guy and he looked at me then turned around and continued walking. The guy with the plumbing department wasn't very friendly and made me feel like I was bothering him and taking up too much of his time. We pay your pay check people! Menards needs to work on thier customer service.
I understand you close at 9 but it is 8:10. I went to lowes found what I was looking for and had great customer service!!!
Damaged Product - right before my eyes!
Menards - Web Search Review
Horrible Store
My husband and I were in Menards in Omaha, NE. We were purchasing wood flooring for our bedroom. In addition to the flooring, my husband was looking for a bit. He had his old bit with him so he could compare and make sure he got the correct one. While looking, he couldn't tell from the packaging so he opened the bit to look closer. It wasn't what he needed so he put it back, pushed the plastic back over and hung it back up.
We proceeded to check out, paying over $1200 for the flooring. As soon as we walked towards the exit, several employees surrounded us and accused my husband of STEALING a $2.24 bit!!! Are you freaking kidding me??? We would spend over $1200 but steal a $2.24 item? I was left to sit with all the flooring while my husband was pulled into the office upstairs, questioned and made to empty out his pockets.
When he explained that he had opened the packaging to look at the bit, an employee walked back down to the aisle and indeed......found the exact package that had been opened. My husband was lectured about opening packages in the store and sent on his way.
NO apology for the embarrassment caused. NO apology for how he was treated. NO apology for anything that happened.
I will NEVER shop Menards again. Suck it
- Attitude of the store manager or guest services manager
- See complaint
Preferred solution: Let the company propose a solution
No Sale price six hours after sale on the item ended
Decides to purchase an item a couple weeks ago - mid week. Tried to learn about that kind of product through research and talking with people who know much more than I.
Had the product from Menard's in cart for a couple days...as I finished, thinking I would probably go that way. Last view was Sat nite. Woke early Sunday with first thought to make the purchase - local store had many. But evidently ( Yes, I should have looked) the sale ended 12/3.
Contacted Menard's on Sunday at several levels but they would not give me a credit to buy at the sale price. Their position was that computer prices had changed. But a credit would have eliminated that as a defense. I buyt from Menard's almost exclusively W/O checking other stores..
and I buy a lot. This past year, have built a deck, a barn and a garage at different locations almost exclusively with Menard's materials, including fasteners.
But my loyalty wasn't reciprocated since the sale ended 6 hours before my decision to buy. Yes, I should have been aware of the timing; but I wasn't.
Menards - Delivery Service Review
Delivery of a Semi Load of Lumber delivered Lare on Saturday afternoon when was promised it by Friday causing delay in roofing in bad weather. When returning 4 items the young kid at counter didnt want to deal with it, then despite having the delivery ticket was told I could only get instore credit instead of putting it back on my card. Was also told I couldnt get full cost on the return.
Rude cashier
I am a 60 year old woman with a bad back, etc. I was with a friend (who was in a wheelchair) who wanted 8 bags of cedar mulch.
There was no one in the garden center. When we went to checkout with full carts, we asked the young cashier if we could pay for the mulch and if there was someone who could get the 8 bags and bring them up front. She said no on both counts. I asked if she could ring up one bag if I went back to get it, she told me she needed all 8 bags.
She was so rude and did not offer to find someone to help us, nor did she call for anyone. I asked if there was a manager I could speak with...no, again. On my way back to the garden center - almost in tears - I found a young man who gladly loaded them onto a cart and took them up front; he also got someone to load them into my van. I wish I'd written his name down because he was wonderful!
Kearsten, the cashier, still kept that nasty look on her face as I checked out.
She is the first rude person I've come across in your Fort Dodge, IA store and I will be sure to watch out for her. I'd rather wait 10 more minutes in another line than deal with her attitude ever again.
- I like shopping at menards
Preferred solution: Let the company propose a solution
No rebates for the larger amounts, only recieved the very little ones
I like shopping at Menards very much, I shop there a lot. it is the rebate program I have problems with.
surprise! now how did I know that it would say that! I guess it is a scam.
I also sent another one in for 71.25 & I suppose it will say the same thing, no record of it. Why does Menards advertise this on TV, newspaper, radio & in the store, here I thought it was somebody taking them out of my mailbox & signing my name on it since it doesn't come in an envelope & has your name on the card & Menards doesn't ask for ID so they see your name & just sign your name & then get the rebate.
- I like shopping at menards
- Store credit only
- Being short on rebate deadline
- Rebate program
Preferred solution: Let the company propose a solution
Menards - Customer Care Review from Irvington, New Jersey
For the past several years, I have been a loyal Menards customer in the Anderson, and Muncie, Indiana stores. This message, that I'm mentioning about has nothing to do with any of the products that you sell, but with one of your employee's bad attitude that he has towards me, and he usually works in the paint department of the Muncie store.
I believe, that his name is Dylan T. I don't know what his last name is right off hand. For the past year, I have had to deal with him for customer service for a few times. He seemed very nice at first, but as time went on, I noticed his rather strange attitude towards me.
Apparently, he feels that I have odd looks, or something, because he avoids me when I come to shop in the Muncie Menards store. In fact, one time last year while shopping inside your store, I was a couple of aisles over, when I overheard him talking some negative comments to his fellow coworkers about me. That is B.S.!! I wanted to mention that I am a decent, or normal-straight person!
And, I will not tolerate his rotten attitude towards me, when I'm inside your store! What right does he have judging me?! I may look dumb to him, but I am not ***, and know when someone doesn't want to accept me! Just last week, I was inside your Muncie store, and went back to the paint department to purchase some silicone tube, and I was needing some help.
But, Dylan refused to help me! When he saw me, as usual, he totally avoided me, and had this pissed off look on him, probably because I was around! He walked right passed me to help to another customer, and walked right past me with his cell phone in his ear pretending that he had a call. But, I know, that this was just his way of totally avoiding me.
And, fortunately, another guy in the paint department came over to help me. I am not usually a complainer, but I am sick and tired of his bad attitude towards me! I don't want to feel intimidated when I come to shop in your nice store. Excuse my language, but I'm not asking him to kiss my ***, or anything.
All I am asking that he shows his customer loyal and respect towards me! I'm tired of his B. S.!! I haven't done anything to him to begin with!
All I ask, that he starts treating like anybody else!
Or, I guess, that I will just have to avoid shopping at your Muncie Menards store, and go somewhere else! I get really mad thinking about this!
Menards - Review in Supermarkets and Malls category from Moline, Illinois
They've got an Ignorant Point System that; makes all the decisions; for them. According to them, if you don't know how to Operate a Computer; and ALL THEIR COMPUTER PROGRAMS OVERNIGHT: THEN YOU DON'T HAVE ANY WORK EXPERIENCE!
JUST ' CAUSE I DIDN'T KNOW HOW TO WORK A COMPUTER: DIDN'T MEAN, I DIDN'T HAVE ANY WORK EXPERIENCE! THEY ONLY WANT THEIR MELLINIAL BRATS THAT DON'T KNOW HOW THING ARE: EITHER BUILT OR ARE ASSEMBLED. THERE ARE 4 MELLINIAL BRATS THERE THAT: CAN'T EVEN READ A TAPE MEASURE WITHOUT THE FRACTIONS ALREADY BEING MARKED OFF! THEY DON'T KNOW HOW TO HANDLE MORE THAN 1 CUSTOMER AT A TIME.
THEY EXPECT Y'ALL TO; ALREADY HAVE: A HOUSE, VEHICLE, AND BE USED, AND TREATED LIKE A ***. I'VE NEVER SEEN A COMPANY WITH SUCH IRRATTIC HOURS. WHETHER I'VE WORKED PART TIME OR FULL TIME; I'VE ALWAYS HAD STEADY SCHEDULES. THE WAY THEY SCHEDULE THEIR EMPLOYEES THERE; AN O.S.H.A RISK.
Y'ALL DON'T SCHEDULE HEAVY EQUIPMENT OPERATOR'S TO WORK 1 DAY 2:00 TO 10:00 THEN EXPECT THEM TO COME BACK THE VERY NEXT DAY AT: 5:00am AND EXPECT THEM TO BE ABLE TO OPERATE AT FULL CAPACITY. THAT PUTS NOT ONLY THEIR EMPLOYEES AT RISK: BUT THEIR CONSUMERS TOO. THAT'S AN O.S.H.A RISK. THEY'VE ALREADY LOST AT LEAST 5 OR 6 CUSTOMER'S THAT WERE BRINGING IN; ANYWHERE FROM $500,000 TO OVER $1,000,000 A YEAR TO THEIR LOCATION.
BECAUSE THEY EITHER BROKE THEIR PRODUCTS OR THEIR PRODUCTS. THAT WEREN'T DELIVERED TO THEM WHEN THEY SAID: THAT THEY WOULD BE.
Rude return clerk
I went in to Menards in Warren, MI to return a small item. I waited a long time and finally asked the female clerk if I could go and get the item to exchange.
She said leave the one that didn't work. When I came back with my item (only one of 4 that actually worked) she yelled at me to get in the back of the line. I am 77, just had surgery, so I leaned on the counter to wait and had the nerve to sigh. She yelled at me some more that I had to go to the back of the line and she had to fill out paper work.
I walked out..
what else could I do. Horrible person, horrible service!
Preferred solution: Full refund
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The help? What is this 1940?
I mean paying a company like FedEx or UPS to deliver you something would cost way more than $1.40 per item.
Go to WALMART....on principle....No way even you believed yourself as you were typing that.
Maybe who should slow down at look at what your being charged. The fee is listed at check out.
The fee is a convenience fee just like you pay at an atm. If you don't want to pay it go to the store and *** the shelf yourself.
Customers...
Use your words.
No one is a mind reader.
We do not know whether or not you need any help until you as us.
Until you ask us
Did she get asked if she needed help at Walmart? Or did she have to be an adult there too?