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As a home owner and Licensed Plumber I frequently work on many projects for myself and others. As a professional craftsman I know the cost of having to make repeated and unnecessary return trips to a supply yard for simple inexpensive parts or pieces. As such I...
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5 comments
Anonymous
#30398

Well Obviously you were doing a no receipt return. You could easly prevent this if you kept your receipts.

I understand thats hard to do as a plumber who buys a lot of things. But you have to either do that or....when you found out you needed a drivers license the first time maybe you should have thought about that before you went without a current one to return more the second time. We need a current i.d.

to make sure you havent stolen from our store and to keep track of how many no receipt returns you have done. Keep in mind that...we do this because if you are someone who has stolen obviously you will not have a receipt for that item.

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Review
#132661 Review #132661 is a subjective opinion of poster.
Service
Menards Manager
On July 2nd or 3rd, 2008, My wife and I went to Menard's to purchase a new washing machine. The salesman was helpful in closing the deal, however, we were told that we first had to go to delivery scheduling to set a delivery date. I am 68 and my wife 65. When I got...
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15 comments
Anonymous
#29975

well, smaller hardware stores don't have much of a choice but to fervently sell "service" over selection and price. big box stores have the luxury of buying power and huge selections, so you see stores like lowe's and HD with slogans such as "you can do it, we can help", and "let's build something together".

they really try to emphasize the service, as they already know their pricing is in a virtual dead heat.

in a smaller store, i'd bet you pay your associates more than a big box store pays its' employees. this is because they are supposed to know specific things about the products they sell, and to carry a certain amount of professionalism along with them. places like menards hire the high school kid looking for a job because he's cheap, and he can consistently stock the shelves without making a mess.

that's all that's really required at a store like that. everything balances out in the end.

you pay for what you get.

and thanks to everyone for the gracious compliments/opinions. a round of beer on me--for the house!

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Review
#132291 Review #132291 is a subjective opinion of poster.
Service
Menards Deal
I have purchased from the Jksn store since it opened. I was very impressed, especially at first when everything was stocked up. I realize unsold stock on shelves costs money but empty bins when you go to purchase something cause's the loss of a customer,...
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5 comments
Anonymous
#46909

it also has to deal with you retarded customers not putting *** back where u found it...number one reason why inventory is off. apparently you have never worked retail my friend....

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Review
#132274 Review #132274 is a subjective opinion of poster.
$28,000 for Pole barn package, missing all the expensive lumber. I had to spend thousands more to complete building. Paid for delivery only to have most of it dumped next to the road in front of my house. 200 yards from site. Missing so many things. Given wrong...
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36 comments
Anonymous
#270202

I work there. If your in highschool you're their ***.

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Review
#131287 Review #131287 is a subjective opinion of poster.
Security guards save the stores money but do not get any rewards. Like discounts or pay raises for long peroids of time if any! Plus take alot of *** from customers over the way things are done with returns. Guards need to be treated with raises and discounts for...
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16 comments
Anonymous
#1152234

I believe that all any Gate guard wants is to be Shown some respect by Menards TM's. Not all Customers/Guest that come in the yard are disrespectful but then there are the ones that can

be very rude and even HARASS the Guards just for doing the job that they are paid to do.

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Review
#131042 Review #131042 is a subjective opinion of poster.

Menards in Chicago, Illinois - Clerk was poorly trained and totally unaware that the materials I needed were sold there.

After spending $500 on materials, I ran short and returned on 7 Aug. 2008, to buy additional trim and tub surround panels. The female clerk there looked at the samples of pieces that I brought with me and said, "We do not sell those here." I had to show her where they were. If a person does not know, then they should get an employee over to help that does know. She actually was going to send me to a competitor. That was only my second visit to Menard's. I think I will stick to Lowe's and Home Depot.
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4 comments
Anonymous
#29842

Do you always know every little detail about your job? Heaven forbid if someone makes a mistake.

If you had already bought these pieces previously then why were you talking to the team member about it anyways? Shouldn't you have known where to look for it.?

Oh, I forgot, most people can't do anything on there own. :cry

Anonymous
#28091

I'm sorry you had a bad experience with a not fully trained team member, but did you know everything your first day on the job? How about your first week, month or year?

I'm in a store that between inside & outside covers 5-acres. It took me about about a month to get the department's locations down after you've learned your own department through and through, THEN you've got guests like yourself whom call the team member the dumb one when they don't know where something is across the store in a department they don't have much reason to be in.

Do me a favor and find an employee of Lowe's or Home Depot in their first month and ask them 100 questions about different departments and see what percentage they got right, then come back and complain some more. You'll find yourself right back where you are right now.

Anonymous
#27216

I love menards. I shop there all the time and when you realize theyhave bout 200 people working at each store, don't be so upset if you bump into a couple who don't know everything about the store.

There's a lot to know. I shop there to save the money and better quailty products.

Anonymous
#27072

not sure why you'd choose to spend more money for less overall quality at another store, but more power to you i guess.

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Review
#130642 Review #130642 is a subjective opinion of poster.
Maybe I'm doing something wrong but I thought might be able to shop on your site but all I get is your sale ad or a big card offer.I'm a contractor that at times has to check prices in a hurry or at strange hours.I want neither your ad or big card.I also love...
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5 comments
Anonymous
#29843

Wow, that was an original complaint. How long did it take you to come up with that one? :grin

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Review
#130530 Review #130530 is a subjective opinion of poster.
I had bought $86.04 worth, I had a $25.00 gift card I had received at Christmas, so I used this gift card and paid the other $61.04 in cash. I returned a item worth $23.84 not being able to use it. The cashier gave me back a store credit of the $23.84. I told her that...
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15 comments
Anonymous
#615395

Our company does a lot of business and it is true, they do give you an in-store credit in a case like this - why, don't know. Big deal - just buy something else I need.

My pet peeve today is I bought Menards gift cards for employees, and more than one of them did not work. I am told the scanner gun probably did not scan the cards right and this has never happened before. Each card number was one digit off from a number on my receipt. Imagine your employee making a special trip to Menards and then getting to check out and their gift card does not work.

Who is the *** - Menards or the employer they got it from??

When I called all the other employees to see if their cards worked, ALL of them knew of the employees whose cards did not work, so it had been talked about before I found out. VERY embarrassing and needless to say, I won't be buying any there next year!!!

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Review
#130393 Review #130393 is a subjective opinion of poster.
Service
Menards Manager
ok, so i am an underage employee at Menards... And well i have been there for about 2 years now and STILL have not gotten a raise. All of my fellow employees have already gottten like 3 or 4 measly 10 cent raises. Now i cant complain to much bc i cant goto a fast food...
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8 comments
Anonymous
#711143

I could imagine it would be hard to achieve recognition without knowing or caring to use the correct 'too' or spelling skills to help spell recognition right.

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Review
#130369 Review #130369 is a subjective opinion of poster.
My husband and I bought a 50x80 pole barn package from Menards, in Rapid City South Dakota in 2006 and paid cash. We asked the contractors department to find a reliable contractor to start right away building it. So they called Jungle Construction, Owned by Ronnie and...
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28 comments
Anonymous
#1402004

I bought treated plywood from Menards in Popular Bluff MO. I drove over 240 miles to get GOOD plywood.

Got home and it was all crap. Contacted the manager, he told me a lie about grades (possibly he is just incompetent), joked about the situation, and then blew me off. End result: I could return it at my expense for another load.

Which might or might not be crap. SO DO NOT BUY FROM MENARDS unless you want crap served with jokes and false information.

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Review
#130212 Review #130212 is a subjective opinion of poster.