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After being at work all day, my husband went to Menards in response to reminder cards saying our deck materials were in. He spent 3 hours at the store waiting for someone who knew anything about the order to help him. The manager knew nothing about this order and...
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6 comments
Anonymous
#23336

I *** your husband in Building Materials. Twice.

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#127007 Review #127007 is a subjective opinion of poster.
Loss
$1000
I live in St. Croix Falls, Wisconsin and would like to shop in the new menards store here on the hiway.. I will be looking for appliances and computer tables, ,etc... BUT.. there are no electric scooters for us to use.. losing a lot of business I am sure. It is...
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21 comments
Anonymous
#767742

As you all know, I now am in charge of making right all complaints made through this site. management has informed me that as of Jan 1, 2014 all menards stores will become scooter accessible.

I am aware of several problems with the new store and as we speak changes are being made. In the past I would have devoted wasted time explaining how management at menards doesn't really care about our guests. I am deeply moved about this situation and personally involved with re-writing the managers manual on treating guests in our stores. Believe me, things will CHANGE!

I will be having lunch with the store manager later this week, you will receive a personal apology and I will see to it that you will have your very own scooter available, we only ask you call ahead at least 2 hours prior to your arrival so we can have it ready for you.

I have advised all team members at the store to be in anticipation of your arrival. thank You, Happy Kwanza

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#126525 Review #126525 is a subjective opinion of poster.
Purchased Decking from Menards Green Bay Wi Made by Biewer Lumber St. Clair Mi. Defects inspected by Mark Vetter Biewer Lumber on 6/17/08. Deck is spliting/twisting ? This was brought to builders attention Mecca Construction & Menards last year. Need to be...
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5 comments
Anonymous
#45815

we contacted Menards and sent in complant form. Menards didn't give us and answer for 8 weeks.

we contacted Monarch Deck about there green tree decking, they had several excuses before running out of excuses and blaming the contractor.

there material is bowing and cracking all over the place. Sign Mecca construction

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#126440 Review #126440 is a subjective opinion of poster.
remodeled my kitchen in 2003...they measured area wrong...plumber then plumed wrong and Had to redo at my cost. Menards would not make it right. Cabinet base came in broken..had to wait to reorder, unbreakable sink (200.00) came out of the box cracked...had to drive...
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7 comments
Anonymous
#660958

No kidding, Menards is cheap everything including customer service! Store manager is bad news when it comes to dealing with paying customers. This store manager would do better working for obama

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#126429 Review #126429 is a subjective opinion of poster.
Loss
$600
I went to menards in Marion, ohio with the dimensions of my hot tub gazebo. I needed to order metal roofing for it. I gave them the dimensions and they told me what I needed and they placed the order. Well, it came in and only part was there. I took it and went home,...
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7 comments
Anonymous
#21853

I *** hate the customer. I am not afraid to say it.

The wonderful thing about ordering anything from Menard Inc. is that we offer SHIPPING TO YOUR HOUSE!!! The fee is significantly cheaper then actually driving your *** to the store. Then, and this is my favorite, we often receive damaged product if we get it at all.

If you want to blame anyone for this, blame the *** company shipping it to us. I work over in the plumbing department and we Special Ordered a 3 piece tub surround for a guest that was supposed to be Bone. We received the product but one of the walls that they sent us was white. They come in single boxes.

Life's not perfect.

Shipping isn't either. So quit ****ing crying and pay the extra for shipping, which can be refundable.

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#126410 Review #126410 is a subjective opinion of poster.
We ordered a shower for a remodeling project from Menards in Fort Wayne, IN in a custom color and were told by the sales associate that it would be in in about three weeks. We were led to believe that everything was set and we could expect it about then. When we went...
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6 comments
Anonymous
#78488

Honestly I was just reading this complaint fo r the *** of it and its actually pretty funny. Who doesn't have common sense to know you have to at least put a deposit or pay for a custom item ahead of time?

Even if the employees are lazy, sounds like you are even more lazy than them in that you did not do your homework on their policy. You cost yourself alot of money, not them.

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#126330 Review #126330 is a subjective opinion of poster.
I am a major purchaser for a medium sized construction company. I deal with a lot of stores and Menards almost always comes through for me. Whether it needs delivery or I need help loading, all you have to do is ask. People complain that there never is anyone around to...
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7 comments
Anonymous
#103849

I've always had good experiences with Menards, as well.

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#126019 Review #126019 is a subjective opinion of poster.
We purchased a patio bistro table at the Jackson, MI Menards 6-20-08. The carton had been retaped but we thought it was only handling damage. What a surprise when we got home, it was easy to tell this table had been sold and assembled before. The paint was chipped on...
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10 comments
Anonymous
#246066

We bought a glass top table there back in 2004. It has wintered indoors and was brought in prior to stormy weather in the summer.

I came home on Sunday, Feb 6, to find the glass shattered all over the floor.

Apparently there was a flaw in this table, too. :cry I loved the table and IF we can fix it it will probably cost more than the original table.

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#125766 Review #125766 is a subjective opinion of poster.
Why doesnt Menard's have brand name products? It seems that they have led the route that Wal-mart has become famous for and that is to cheapen products to advertise low prices. They sell products for less than Home Depot or Lowes yet the other two are much larger...
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10 comments
Anonymous
#805186

Unfortunately a lot of what you see in the stores is driven by customer demand. Many times items start with multiple price levels in stock but when customers only buy the lower priced items the higher priced, higher quality items get discontinued due to lack of sales.

If more customers were willing to spend a little more for higher quality items more would be stocked. Menards is a profitable and growing business because they are good at filling the stores with what their customers are willing to buy.

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#125708 Review #125708 is a subjective opinion of poster.

Menards in Watertown, South Dakota - Get your facts straight

If you would have bought the siding out of stock you would not had a problem returning it, so you must have special ordered it. Did you give the salesman the right dimensions of your house? Alot of times it's easier to blame another person than yourself. You should be happy that they took the product back from you with a small restocking charge so they could put it in their bargain area and sell if for pennies on the dollar. You should work a week in the shoes of a person who works retail and deal with obnoxious people like yourself who can do no wrong and it's always the salesman's fault becuase you are so smart that you can't even figure a square footage of a house that my 11 year old son could do. It's called math you should check it out sometime.
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2 comments
Anonymous
#754434

Menard's does not back up for the Maserforce power tools. I tried to return a 10" sliding compound miter saw and they said since they were discontinued they would not take it.

It was defective and as far as I am concerned unsafe to use. The asst. manager was a real ***. I have shopped there for over 20 years and have never got the run around like this guy give me.

Excuses and excuses, polices and more polices, he does not know how deal with people at all.

Ever heard you can bend the rules but don't break them. Upset!!

Anonymous
#216738

I mean everbody panics, everybody, things get tense, it's human nature to panic, I don't care what you name it you just can't help it.

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Review
#125677 Review #125677 is a subjective opinion of poster.