Menards
Reviews and Complaints
Sioux City Menards sells your product to someone else you've paid for and doesn't take responsibility, create a resolution, or give customer much respect
- Employee attitudes
- Poor quality and unwilling to make it right
Preferred solution: Let the company propose a solution
Menards - Review in Supermarkets and Malls category
Broken plumbing
unboxed the spa tub and found broken plumbing parts took it back and they did not have another tub in stock so the plumber is waiting on the tub and the store in indep said they don't have another one and we had to drive another 50 miles one way to get another one !!!!! They would not give us any breaks or discounts on the mess up so to let you know we will NOT BE SHOPPING AT MENARDS ANY MORE ! THIS HAS COST ME 2-300 DOLLARS MORE BECAUSE OF MY PLUMBER ON THE CLOCK AND GAS MONEY AND THEN HAVING TO HAVE TO SEND SOMEONE ELSE OUT TO PICK IT UP
- Wait 2 hours
Preferred solution: Price reduction
Menards - Customer Care Review
West Chicago Store
Spent thousands on building a shed, never returned an item. Store was happy to take my money.
When I asked for assistance in ordering a garage door, the door color was wrong. Managers Jessie, store associates Jeff and Rachael were all extremely rude, abrasive ,and condescending. They stated I made a mistake and they will not exchange door for correct color without a $125.00 restocking fee! Called corporate without any resolution.
They gave me the run around to contact Manager Jessie. There are several other stores, Home Depot, Lowes who have been more than happy to help and resolve problems. I will NOT shop Menard again.
I suggest shorting their stock. Any consumer industry who hires employees such as Jessie,Jeff and Rachael has no interest in growth or customer satisfaction will not be in business long!
Preferred solution: Let the company propose a solution
To all that complain
As a former manager at Menards, i would like to inform everyone that the single most important part of our job and what is stressed the most is making the GUEST happy. Yes, we call everyone a guest and not a customer.
We provide GUEST service, because we see each and every person that walks through the door as a guest to our store. Now everyone with a right mind knows *** well that they aren't perfect, and if you make a mistake with an order, or purchase an item that is non-refundable, then it doesn't mean you are ALWAYS right when you try to blame the business for enforcing their policy. Working in the customer service industry means having to listen to the same jokes, problems, and the "customer is always right" 24/7. Each and every retail store knows that their shoppers are the reason they receive a paycheck.
What the shoppers do not understand, is that sticking by the policy and supporting the company that gave you a job is also okay to do. You walk into a store with a hammer you bought 90+ days ago and the hammer broke in half due to being used every single day... so you say "hey this is not okay, i need to return this because it didn't work right" NO! This is not how life works...
the hammer is broken because you paid $10.00 for it and over used it and now its at the end of its use. THIS IS NORMAL and is not up to the company to take a loss because you decided the world owed you something. This is the mindset that people have, and its disappointing. The customer is not always right, the customer is 9 times out of 10 selfish and not truthful.
It is the stores job to make sure that they cover their *** as well. Stop blaming the world and take some responsibility for your own actions people...
Menards - Customer Care Review
Menards - Customer Care Review
*** employesss
Menards - Cashier Review
My mother bought a gift card from the Celina, Ohio Menards in December 2016. A police officer showed up at my parents door to let her know that the cashier had pocketed the validated card and gave my mother a card that had no value.
She was not the only customer victimized by this cashier. Several others were as well. My mother spoke to a manager at the Celina Menards that told her there was nothing they could do, she would have to press charges against the cashier herself. She then contacted Menards Corporate, they said the same thing.
Menards is not out anything and takes no responsibility for their employees actions. The will not stand by their customers. So far only a few victims have been identified because they used credit cards, the others most likely used cash or checks and it will take longer to find out who they are.
It also appears that she may have been targeting older individuals. Menards' actions will end up costing them money in the long run as I and others will more than likely go to Lowes or Home Depot rather than shopping at Menards.
Menards - Review in Supermarkets and Malls category
Menards - Customer Care Review
Menards - Shipping Service Review
Poor customer service
- Selection
Menards - Restroom Facility Review
Went to Menards Saturday and, yet again, was disappointed. No carts for handicap people like me available.
Lady behind counter said sorry in a tone of voice that made it clear she was anything but sorry. I then shuffled toward the restrooms. When I arrive there, I find a regular *** on the door, this is a violation of the ADA!! The handle must be a lever!!
Since I couldn't grip the *** I went to the handicap stall in the men's room. What a horror, toilet paper all over the floor, *** on the toilet seat and cracked tile near the floor. I left after relieving myself.
If Menards can't take care of their restrooms, why, in God's name, would I order my outbuilding from them? No way!!
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Menards policy is first come first serve and take it with you. It's against policy to prepay items that are out of stock.
The proper procedure is to special order that product, which it doesn't sound like you did. The alternative is you wait until it's in-stock and come back to the store to buy it. Or you can use online order pick up feature once it's in stock. It's also highly recommended you pick it up ASAP because stuff like this happens.
It's also against policy to hold items. People will have items held for them and never pick them up. The problem is employees feel pressured to make you happy so they ignore the proper procedures, it's possible they're clueless as well. I always went by policy when I worked there and customers would get all angry with me about it because they could not comprehend why it was policy.
It caused even more problems when other employees ignored policy or didn't know it. I once had a person asking me to prepay laminate shelving because we were out of stock and it was on-sale. He wanted the 15 on order for our floor stock. I'm like I cannot do that it's against policy.
He is like well the east side does it all the time for me. I'm like well they shouldn't be doing that. It's very simple it's first come first serve, no holding.
Prepaying is a little different but its 100% no if Menards is out of stock. If it's in stock I highly recommend using the online store order pick up feature.
Did you just pay for the product on an invoice or did you place a Special Order. If it is a Special Order it will say so on the top of your order.
If the product was special ordered you would be notified by e-mail and the product would be set aside for you.
If you just paid for the product on an invoice it doesn't get held. It even says right on the invoice that if you don't take the product with you today it may not be available at a later date.
Why would they tell me they would hold the product when I called and asked? Once again more excuses and no sense of taking responsibility.
This is the type of response I'm coming to appreciate from this store. It tells me a great deal about their commitment to the customer. It keeps coming more and more clear that justification of their error is more important than taking responsibility, coming to resolution of the problem, and respecting the customer. Please continue with your insightful comments, Mr./Mrs.
Anonymous, as it continues to dig a bigger and bigger hole and further explain the true mission/vision of a company like this - profit first, customer last. The chance of regaining this customer at this point is pretty limited, so another lost customer for life, what is that worth to a company?
Wait they make more profit by selling it to someone else? Did they pay more than you?
I'm confused.
How does that increase their profit? What is the motive of such malicious intent that you accuse this company of?
Actually they did make more profit on it. I bought it at a sale price. If they did not have it in stock there is a chance a consumer might go elsewhere to someone that has the product in stock.
Unfortunately you are dealing with an employee that doesn't have the balls to explain how the system works and is just telling you what you want to hear. This can happen no matter where you shop. If employees would just follow policies and properly explain them to people, even if they are not exactly how the customer thinks things should be done, there would be fewer complaints like yours.
Can't disagree that explaining things would be helpful. In regards to no matter where you shop, it can be postulated that it could.
But for me it just happened at Menards and no other location in my previous buying experiences. It might it just hasn't yet.
Well according to you they would have 'lost' a customer regardless so all of your nonsense here is irrelevant. They could've kept you and lost the other person or they could lose you a keep the other person.
Do your math again because customers equal profit and it wouldn't even be possible to put one ahead of the other. By what you have written it seems that they did their best to make you both happy.
If that's not good enough I think Lowes or Depot or whoever else would be happy to gouge you on prices. I ALWAYS spend more in those places than Menards.
Going by the title of your complaint, you paid for someone else. Those are your exact words. So what did you pay for?
I paid the full price of the product that they did not deliver when promised they would. They kept my money until I had to ask for it back due to not getting the product as promised.