Faustine Lax

Sioux City Menards sells your product to someone else you've paid for and doesn't take responsibility, create a resolution, or give customer much respect

I prepaid for flooring that was scheduled to be delivered in the store in a couple weeks. They stated they would call when it was delivered to the store. I call on a Thursday, a day after it was suppose to be delivered. They tell me the flooring came in. I ask if I need to pick up immediately or if my contractor who is installing it can pick it up on Monday. They tell me no problem, they can pick it up on Monday. I go to the store on Saturday to pick up a faucet and figure I could just pick up the flooring. They had sold all of the flooring, even mine that was marked for me that I had already paid for. I ask what they are going to do about as my contractor is scheduled Monday to come in and install it. They say they will work on getting some from another store and call me back. 7 hours later I stop in and ask why no one has called me back. They say they have the flooring coming from other stores and I can pick up on Sunday. I call Sunday at 4:00 to see if I can get flooring. They tell me they are short 3 boxes. They will work on it and call me back. An hour later I call and ask what the deal is and why I have not received a call back, as I need to contact my contractor. Their reply is we are trying to get some in, but I can't tell you when it will be in for sure. We went to Home Depot and got flooring and went back to Menards to get refund. Service desk tries to tell me they will have it in tomorrow for me. Do they really think I should trust them on that? Looks like a lost customer for life.
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Loss:
$700
Cons:
  • Employee attitudes
  • Poor quality and unwilling to make it right
Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

12 comments
MrSharkNasty

Menards policy is first come first serve and take it with you. It's against policy to prepay items that are out of stock.

The proper procedure is to special order that product, which it doesn't sound like you did. The alternative is you wait until it's in-stock and come back to the store to buy it. Or you can use online order pick up feature once it's in stock. It's also highly recommended you pick it up ASAP because stuff like this happens.

It's also against policy to hold items. People will have items held for them and never pick them up. The problem is employees feel pressured to make you happy so they ignore the proper procedures, it's possible they're clueless as well. I always went by policy when I worked there and customers would get all angry with me about it because they could not comprehend why it was policy.

It caused even more problems when other employees ignored policy or didn't know it. I once had a person asking me to prepay laminate shelving because we were out of stock and it was on-sale. He wanted the 15 on order for our floor stock. I'm like I cannot do that it's against policy.

He is like well the east side does it all the time for me. I'm like well they shouldn't be doing that. It's very simple it's first come first serve, no holding.

Prepaying is a little different but its 100% no if Menards is out of stock. If it's in stock I highly recommend using the online store order pick up feature.

Guest

Did you just pay for the product on an invoice or did you place a Special Order. If it is a Special Order it will say so on the top of your order.

If the product was special ordered you would be notified by e-mail and the product would be set aside for you.

If you just paid for the product on an invoice it doesn't get held. It even says right on the invoice that if you don't take the product with you today it may not be available at a later date.

Faustine Lax
reply icon Replying to comment of Guest-1275170

Why would they tell me they would hold the product when I called and asked? Once again more excuses and no sense of taking responsibility.

This is the type of response I'm coming to appreciate from this store. It tells me a great deal about their commitment to the customer. It keeps coming more and more clear that justification of their error is more important than taking responsibility, coming to resolution of the problem, and respecting the customer. Please continue with your insightful comments, Mr./Mrs.

Anonymous, as it continues to dig a bigger and bigger hole and further explain the true mission/vision of a company like this - profit first, customer last. The chance of regaining this customer at this point is pretty limited, so another lost customer for life, what is that worth to a company?

Guest
reply icon Replying to comment of Faustine Lax

Wait they make more profit by selling it to someone else? Did they pay more than you?

I'm confused.

How does that increase their profit? What is the motive of such malicious intent that you accuse this company of?

Faustine Lax
reply icon Replying to comment of Guest-1275234

Actually they did make more profit on it. I bought it at a sale price. If they did not have it in stock there is a chance a consumer might go elsewhere to someone that has the product in stock.

Guest
reply icon Replying to comment of Faustine Lax

Unfortunately you are dealing with an employee that doesn't have the balls to explain how the system works and is just telling you what you want to hear. This can happen no matter where you shop. If employees would just follow policies and properly explain them to people, even if they are not exactly how the customer thinks things should be done, there would be fewer complaints like yours.

Guest
reply icon Replying to comment of Guest-1275352

Can't disagree that explaining things would be helpful. In regards to no matter where you shop, it can be postulated that it could.

But for me it just happened at Menards and no other location in my previous buying experiences. It might it just hasn't yet.

Guest
reply icon Replying to comment of Faustine Lax

Well according to you they would have 'lost' a customer regardless so all of your nonsense here is irrelevant. They could've kept you and lost the other person or they could lose you a keep the other person.

Do your math again because customers equal profit and it wouldn't even be possible to put one ahead of the other. By what you have written it seems that they did their best to make you both happy.

If that's not good enough I think Lowes or Depot or whoever else would be happy to gouge you on prices. I ALWAYS spend more in those places than Menards.

Guest

Going by the title of your complaint, you paid for someone else. Those are your exact words. So what did you pay for?

Faustine Lax
reply icon Replying to comment of Guest-1275052

I paid the full price of the product that they did not deliver when promised they would. They kept my money until I had to ask for it back due to not getting the product as promised.

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Othman Sof

Menards - Review in Supermarkets and Malls category

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Holly buckets people! Look there are a few people at menards that I would like to b slap and yes be ready to buy some stuff that is less then quality. Let us not forget that not even Jesus could get everyone to like him. So pull up your big girl panties, wipe your nose, and suck it up! Give us consumers knowledge, information we can use, so us people that are shopping at menards can be prepared for the do's and dont's. And leave your booster seat in the car. Thank you.
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4 comments
MrSharkNasty

Let's see I've been told by guest/customers or heard by management the following. 1# Manager approaches me that lady said she "wanted to punch you in the throat." I was already assisting someone else and I did my best to get her where she needed to go.

#2 I'm on lunch walking out to my truck my Menards vest is off I no longer look like an employee. The second I get out the doors a fat old lady sitting in her car points at me then screams "YOU GO GET MY CART!" I'm like your cart where is it? "YOU GO GET MY CART!" I then say I'm not aware of where your cart is, but I'm on my lunch and I have limited time I'm sure this person right here can assist you. "I can tell go get my cart!" I walked away.

#3 Old man approaches me "I need help getting a deck box" sure no problem I will go get a cart and load it up. I grab a flat cart and place the deck box onto it. The old man then proceeds to stand there pure silence for 30 seconds. I'm like is there anything else?

"HMFFFF aren't you going to push it for me" I say I can. His wife then interjects "fine I will do it." She grabs the cart and *** [it was easy after all to do :)] Of course they complain to the general manager. All he had to do was ask nicely and I was going to do it anyways after I pried the information out of him. I have hundreds of more stories of people being down hateful.

Telling people to suck it up just shows your ignorance. Hateful consumers should be socially unacceptable. There is no reason to defend their behavior. If companies would find a spine and say enough is enough these people would change their ways.

If you want good service be a better consumer! It's a two way street.

Guest

You know, working retail, you can ask 150 people per day if they are finding everything ok, or if they need help. Then you have some whinebag ask if they can get some help picking out a screw, or trashbags, or an extension cord and tell then EXACTLY where it's located because you're trying to get a cart to help a customer working on a $5000 remodel project get everything together and the 19 cent screw guy or the $4 trashbag lady have online fits because you didn't help them. Learn to communicate, say, I'm going to need more assistance, can you call me someone, and maybe try to ask for help IN the department you need help in.

Guest

OP:

Is it really necessary to state that there are a few people at Menards that you would like to b slap?

That says a lot about your attitude, and it is not pretty.

It also says a lot about you as a person in general, and it is not pretty.

Meggie Bjp

Let me guess: One of those people that "get horrible service everywhere they go." Which, unbelieveably, is caused because they are a pain in the Consumer2017 everywhere they go, but refuse to admit it.

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Anonymous
map-marker Independence, Missouri

Broken plumbing

unboxed the spa tub and found broken plumbing parts took it back and they did not have another tub in stock so the plumber is waiting on the tub and the store in indep said they don't have another one and we had to drive another 50 miles one way to get another one !!!!! They would not give us any breaks or discounts on the mess up so to let you know we will NOT BE SHOPPING AT MENARDS ANY MORE ! THIS HAS COST ME 2-300 DOLLARS MORE BECAUSE OF MY PLUMBER ON THE CLOCK AND GAS MONEY AND THEN HAVING TO HAVE TO SEND SOMEONE ELSE OUT TO PICK IT UP

View full review
Loss:
$200
Cons:
  • Wait 2 hours
Reason of review:
Damaged or defective

Preferred solution: Price reduction

3 comments
Guest

*** happens. The store wouldnt know any more than you would that it shipped missing anything and they wouldnt open it beforehand anyway because customers dont like buying product in open packaging. Grow the *** up, and realize just because you are inconvenienced by happenstance it is not the responsibilty of the easiest-to-blame party to compensate your crybaby ***.

Guest

How many spa tubs do you expect them to have sitting around? As it was in the box, they obviously didn't know there were broken parts.

It's unfortunate but things like this happen from time to time. It wasn't Menards fault there were broken parts, why do you feel they owe a price break? This could have happened at Lowes or Home Depot as well. As you liked the tub, they found one at another store that you could get the same day and not have to wait for another one to come from their supplier.

Yes, it was a bit of a drive but you got your tub. Most plumbers would have gone on to another job and come back when you had the tub.

Guest

Long run-on sentence.

Why the shouting in all caps, OP?

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Mansoor Ikl

Menards - Customer Care Review

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They do that know what customer service is at the Miamisburg location in Dayton Ohio. Forgot my purse and went in to exchange a gallon of paint I bought yesterday. I drove 30 minutes and they wouldn't exchange or anything since I didn't have receipt or ID. I understand that's not your fault but you could have helped me out. When the girl asked the manager on walkie talkies if there was anything they could do she said no. I asked to speak to manager and she was already coming up in the mind set she wasn't going to help me. Time to start shopping at Lowe's since they are only 10 minutes away. At least if they *** me off its not as far as a drive.
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Reason of review:
Poor customer service
13 comments
Guest

To MrSh__Nasty, I noticed you only post comments and never a review. You don't belong on here.

This is a site to review Menards, not the people who comment on Menards.

Maybe you should try anger management since you are such a negative person. Good luck you need it!

MrSharkNasty

You failed! Yes you failed!

Failure is a great learning experience! If an only if you take responsibility for your failure! Stop blaming people you don't even know for following the rules set by their company. it's their job not your job.

Your job is to not forget what you need, YOU FAILED. I bet you love participation trophies!

Mansoor Ikl
reply icon Replying to comment of MrSharkNasty

Why don't you shut the *** up. You people are all *** ***.

Obviously not thier policy or like I said the manager was just out to be rude and not provide great service. My husband went to return the paint and they didn't ask for anything and gave him a store credit.

So again my point is proven that the manager handled it poorly. Now go back to your life *** sucker

Guest

OP:

Exactly what replies were you wanting to get when you posted your complaint?

Guest

How exactly did you receive poor customer service from the manager? Because she followed the store's return policy?

And please specify the course of action you wanted when you wrote "you could have helped me out." Did you want them to, say, break the rules for you? Did it ever occur to you that asking store employees to break the rules for you could land them in hot water or were you too busy thinking about your own selfish needs? As for your ****-filled rants about others' posts, what's the matter, can't handle a different view point?

Were you really expecting loads of people to empathize with you lol. Thanks for a good laugh.

Mansoor Ikl
reply icon Replying to comment of Guest-1280115

Don't worry about it. How about that!

You people all act like you've never had an issue. Glad I could give you a laugh

Guest
reply icon Replying to comment of Mansoor Ikl

OP:

Exactly what do you expect to happen when posting on a website like this one?

Why the snotty attitude?

Guest
reply icon Replying to comment of Mansoor Ikl

Going by your comments I can imagine what it is like to deal with you as a customer, and it is not pretty.

Guest

Retail stores have return policies for a number of reasons. One of them is to help reduce theft.

Receipts are required for refunds. If you don't have a receipt you can get store credit or exchange the product but they do require identification. Stores keep track of how many returns are made without a receipt and will cut them off at a certain point. As thieves will attempt the I don't have an ID excuse no one can make no-receipt return without ID to avoid charges of discrimination.

This is a common practice in many retail stores, not just Menards.

If you had been stopped for a traffic violation on the way to the store I expect you feel you are so special that the police officer should give you a pass on driving without a license. Grow up and admit YOU made the mistake, not the store employees.

Mansoor Ikl
reply icon Replying to comment of Guest-1279882

Nobody asked for your 2 cents! And no you freaking *** I wouldn't think I was so special if I got stopped!

It was a freaking accident and my complaint had to do with the customer service not return policy. Thanks for your 2 cents though

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Anonymous
map-marker West Chicago, Illinois

West Chicago Store

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Spent thousands on building a shed, never returned an item. Store was happy to take my money.

When I asked for assistance in ordering a garage door, the door color was wrong. Managers Jessie, store associates Jeff and Rachael were all extremely rude, abrasive ,and condescending. They stated I made a mistake and they will not exchange door for correct color without a $125.00 restocking fee! Called corporate without any resolution.

They gave me the run around to contact Manager Jessie. There are several other stores, Home Depot, Lowes who have been more than happy to help and resolve problems. I will NOT shop Menard again.

I suggest shorting their stock. Any consumer industry who hires employees such as Jessie,Jeff and Rachael has no interest in growth or customer satisfaction will not be in business long!

View full review
Loss:
$550
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

4 comments
Guest

Do you really expect them to foot the bill for restocking -- a cost they will incur due to your mistake. Um, no.

Your mistake, you pay. "Yes, I made a mistake, but I spend money here, so I deserve to have you pay the price for my carelessness."

MrSharkNasty

Menards is right you're wrong. So tired of trying to educate clueless people about such simple things.

It's very obvious you were being "abrasive" as well. Do you expect them to just sit there and take it forever after they informed you several times about restocking fees and your error? Want better service? Be a better consumer!

You didn't pay shipping and handling!!! Restocking fees are to recover that money. You were all happy to have it sent to the store free of charge, but the second the color is wrong you expect Menards to take that loss.........

Yawn so tired of tools. I just googled Home Depot restocking fees and guess what "Special Order returns or cancellations may be subject to a 15% restocking fee."

Meggie Bjp

It's embarrassing that you are even expecting a store to fix your mistake completely at their expense. Why?

You ordered something. You got what you ordered. Just a silly post - "Spent thousands on building a shed, never returned an item.Store was happy to take my money." Yeah, weird. You went to a store to purchase products and then paid for the products you purchased.

What were you expecting?

Them to NOT sell you products? Lol.

Guest

Didn't you bother looking at your order before you paid for it? They print an order with all the specs for the door including the color for you to take to the register.

If the color was wrong, why didn't you have them change it before you placed the order? It clearly states on the order that there will be a 25% restock charge on returned special orders and when you paid for the door you signed a statement that you agree to the terms on the order. The 25% they charge you rarely covers the discount they will end up giving someone to buy the door you returned. I don't think you are going to find Home Depot or Lowes any more willing to take back a special order product.

What stock are you suggesting people short?

There isn't any. Menards is owned by one person who seems to be doing quite well and continues to open new stores without the help of shareholders footing the bill.

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Anonymous

To all that complain

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As a former manager at Menards, i would like to inform everyone that the single most important part of our job and what is stressed the most is making the GUEST happy. Yes, we call everyone a guest and not a customer.

We provide GUEST service, because we see each and every person that walks through the door as a guest to our store. Now everyone with a right mind knows *** well that they aren't perfect, and if you make a mistake with an order, or purchase an item that is non-refundable, then it doesn't mean you are ALWAYS right when you try to blame the business for enforcing their policy. Working in the customer service industry means having to listen to the same jokes, problems, and the "customer is always right" 24/7. Each and every retail store knows that their shoppers are the reason they receive a paycheck.

What the shoppers do not understand, is that sticking by the policy and supporting the company that gave you a job is also okay to do. You walk into a store with a hammer you bought 90+ days ago and the hammer broke in half due to being used every single day... so you say "hey this is not okay, i need to return this because it didn't work right" NO! This is not how life works...

the hammer is broken because you paid $10.00 for it and over used it and now its at the end of its use. THIS IS NORMAL and is not up to the company to take a loss because you decided the world owed you something. This is the mindset that people have, and its disappointing. The customer is not always right, the customer is 9 times out of 10 selfish and not truthful.

It is the stores job to make sure that they cover their *** as well. Stop blaming the world and take some responsibility for your own actions people...

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Reason of review:
Work Experience or Job Application
5 comments
Guest

Over used a hammer????? Sound like you need to get out of retail. If a customer is a guest, then treat them with respect and kindness.

Guest

Home Depot sells a $10 hammer. I give them to all my crews.

Never replaced one - because they don't break in 90 days. The head may wear out in six months. But come on. Your attitude - that people are thieves and scamming the store with returns - is the reason that Menards gets so many bad customer service complaints.

I have worked in, and managed, customer service most of my life. If you reflect Menard's customer service ethic then you truly need a re-education.

Guest
reply icon Replying to comment of Guest-1248770

And I still have the same 10 dollar hammer that I bought at Menards. What's your point?

A retail store has ZERO say in how a manufacturer creates THEIR products.

My suggestion would be to start researching manufacturers instead of retail companies. BRILLIANT!

Guest

90 days end of use , give me a break.

Guest

I agree. I would have to take two Valium a day before I went to work there!

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Jady Plt

Menards - Customer Care Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I was getting screwed on my Comcast bill before I shopped at a menards locations. A sales rep for DTV stopped me and was able to save me over 80$ a month! I usually always ignore them but actually being a decent human being and listening that guy out ended up saving me SOO MUCH. and I got a 200$ gift card to Menards! Love Menards! Love direct tv !!
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Reason of review:
Good customer service
2 comments
Guest

Wait till a cloud goes over or it rains...You'll be searching for for signal. Also if you live where you get snow, I hope your dish is where you can clean if off easily and not way up on a roof.

Had DirecTV and hated it. Also wait till your receiver goes out in month 13 of your 24 month contract. Even if you have the protection plan, good luck! They will argue with you that you still need to pay to get new equipment.

Stay with a company that is local, it's easier. I will never go back to DirecTV, you will pay what you are saving and then a bunch more when your equipment breaks and they either need 2 weeks to get to your house or they can send you all new equipment for $300-$400 dollars, which will need a credit card to charge before they will send it to you and you have to install it all and no refund of down time on your bill, protection plan only will cover if they come out I personally went through this 3 times in a 24 month contract.

If anyone ever tries to sell me this junk again, I won't want to be them...They claim more reliable but the cheap equipment they use that breaks so easily. (Funny just me and my hubby, no kids and its in a entertainment center and still breaks, ran for maybe 3-4 hours a day tops.) Just goes to show that Menards will back junk products for their "Guests".

Guest

Just wait till your initial commitment is up. Then watch their rates soar.

I'm sure you had a great introductory price with Comcast as well. They all hook you with a great offer and then keep jacking your rates up. When I decided to switch to over the air TV Comcast offered all sorts of deals to try and keep me on, Their final offer would have saved me $110 a month for the first year. But after that they could (and you bet the would) increase.

The only down side of DirecTv is that they will be drilling holes in your roof and mounting an ugly antenna. If you really want to save, go over the air and add a internet streaming service (Netflix, Amazon, HBONow, etc.).

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Anonymous

Menards - Customer Care Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Tried to get price match on Tide detergent that was on sale at Home Depot bearby but sold out. At a different Home Depot it was still available, but I didn't want to drive a couple more miles. Nope, they wouldnt do it, apparently " not local enough" AND it took forever to get an answer!!!
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Reason of review:
Pricing issue
1 comment
Guest

They are't going to match limited quantity items that the local competitor has run out of. It's easy to advertise a low price, but that low price is only as good as the supply you have to sell.

Don't expect Menards or any other store that matches prices to take a loss to cover inventory the store advertising a product doesn't have to sell. I expect the delay was that they checked to see if the local store actually had stock to sell at the advertised price as their sale price ends when they run out.

Anonymous

*** employesss

My wife and I were in today to the Oshkosh store. First, they had us at the checkout LONGER than we were shopping in the store, then the items we bought (5 of the same) were NOT in the price files for the register. Took them over 15 minutes for us just check out. NEVER AGAIN SHOPPING THERE!!! But John Menard has millions to wipe his butt and race his cars. Thirty more words you want? Here...we we we we wew ewe wewe w ewe we we we we we we we we we we we we we we we we we we ewe
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Loss:
$5000
Reason of review:
Poor customer service
2 comments
Guest

I realize this site is nothing more than a complaint deposit, but even this seems illegimate. Grow the *** up.

Guest

Patience is a virtue... Except for you I guess...

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Anonymous

Menards - Cashier Review

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My mother bought a gift card from the Celina, Ohio Menards in December 2016. A police officer showed up at my parents door to let her know that the cashier had pocketed the validated card and gave my mother a card that had no value.

She was not the only customer victimized by this cashier. Several others were as well. My mother spoke to a manager at the Celina Menards that told her there was nothing they could do, she would have to press charges against the cashier herself. She then contacted Menards Corporate, they said the same thing.

Menards is not out anything and takes no responsibility for their employees actions. The will not stand by their customers. So far only a few victims have been identified because they used credit cards, the others most likely used cash or checks and it will take longer to find out who they are.

It also appears that she may have been targeting older individuals. Menards' actions will end up costing them money in the long run as I and others will more than likely go to Lowes or Home Depot rather than shopping at Menards.

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Reason of review:
Poor customer service
3 comments
Guest

Posh! Menards should have replaced the card and charged this lady with theft from the workplace and got the $100 back out of her in restitution.

She stole a gift card from her employer even if it had no cash value.

And the customer did not even get out the door with her "purchase". Why the *** would I ever buy a gift card from an outfit that won't correct what their own employee did wrong?

MrSharkNasty

Menards did do something! They fired the person stealing!

They notified the authorities and provided video evidence of the theft. That's why that person GOT ARRESTED and why your mother was notified! Other wise your mother may have never NOTICED! If Menards was to refund all the money stolen they would lose big time.

Once the person stealing is convicted they will be ordered to repay what was proven stolen.

You should be angry with the thief NOT MENARDS! Be a better consumer and get better service!

Guest

I'd go to my credit card company and see if they can't cancel the charge on the credit card.

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Steffani Gma

Menards - Review in Supermarkets and Malls category

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
No answer no ring tone.
View full review
Reason of review:
Poor customer service
1 comment
Guest

Kind of a *** post. If you don't hear the phone ringing on your end, the call obviously didn't connect.

Perhaps a problem with your phone or service provider.

Why are you blaming Menards for a problem that may well be on your end of the call? Did you try calling back?

Anonymous

Menards - Customer Care Review

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Beloit Menards customer service horrible. Wont be back shopping at Lowe's from here on
View full review
Reason of review:
Poor customer service
1 comment
Guest

Just another flake that can't come up with a decent post. If the service at Menards is bad, why is it that you won't be back shopping at Lowes?

Perhaps you would like to describe the problem you had with whichever store you are really upset with. Give your complaint some credibility with some facts.

Anonymous

Menards - Shipping Service Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered a shower base & surround in line. It was paid for on February 17th & suppose to be delivered on the 24th. Now March 10th & it was put on back order until April 2nd. I have tried calling & have sent over 30 emails with only a few responses. There is no one that will actually talk to you. You leave a message & someone emails you back & gives you the same information you can read when you look up order tracking. Now they have canceled my order & tell me I can't re order it until it comes in stock. So now after waiting close to a month I don't even have a order plus I'm out the 11%. This is the absolute worse customer service I have ever received & I would recommend never ordering anything on line with menards
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Reason of review:
Order processing issue
1 comment
Guest

Seems like that if the manufacturer can't ship the product or even provide an accurate date of when it will be available that you would want your money back. Only makes sense that they would cancel the order and refund your money if they don't know when or if the product will actually arrive.

Anonymous

Poor customer service

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Bought a gas grill to assemble. However, it would not fit in my car. They did not have a truck to rent and I did not have anyone around who had a pickup. When I asked about delivery, they said two weeks. I returned the grill and when asked why, I said "I can't get it home." She said that was fine but needed to call a manager and told him I was returning it because I couldn't get it home--he said fine. Really? No employee who has a pickup who could drive ten blocks and save a $500 sale? WOW! They just don't care. In the past I have tried to avoid Menards, in the future, I will try harder.
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Pros:
  • Selection
Reason of review:
Poor customer service
8 comments
Guest

ANY place you tried to pull this you would have gotten the same deal, its a liabilty issue, you waste of air. Suggesting an employee use a personal vehicle is just asinine: nobody could make them and the company sure as *** wouldn't cover them.

One an item passes the last point of purchase its your problem. Without the truck or delivery available, your lack of foresight really caught up to you, didn't it?

Guest

I agree 100%. A good store would find a way to make your deal happen.

Using an employees vehicle is unrealistic but, they should have found transport for the item.

They don't operate with the mom and pop mentality (need the sale). I would have asked another patron, as the parking lot is full of trucks!

Guest
reply icon Replying to comment of Guest-1290963

So you are suggesting that the OP ask a customer to deliver what he bought?

Really?

Guest
reply icon Replying to comment of Guest-1290963

Nor do they operate with the mom and pop pricing. When you shop at a big box store you need to realize either you are going to nee to have a way to get your product home or pay for delivery.

I expect that the poster is neglecting to say he was given several options to get the grill home. They do have rental trucks, but it sounds like it was in use at the time, they also offer delivery for a fee.

If he really wanted it, and was only 10 blocks away, he could have bought a 2 wheeler for half the price of a delivery and walked home with it. He had plenty of ways to get it home, it's not Menards fault he didn't like his options.

Guest

OP:

Please do not act entitled.

There are legal reasons as to why any employee is not allowed to drive their own personal car to make a delivery.

Since you are this upset, contact Menard's Senior Management about this and tell them that you wanted a store employee to use their own personal car to deliver what you bought to your house.

Guest

It's not their fault that someone else has the rental truck out and to expect an employee to use their own vehicle as a delivery truck is unrealistic. You could have waited for the rental truck to return, or as a previous poster stated, go rent a u-haul.

Meggie Bjp

You are just looking for a reason to complain (or, probably more accurately, looking for a free grill.) OF COURSE an employee of Menards is not going to use a POV to haul your grill. Get real.

There are too many reasons to count as to why that's asinine, but I'll list this one: Do you think any employee really wants to lose their job to get your twinkle toes your grill? If you don't have any family (it happens) or friends (completely believeable with you) nearby to help, then go rent a truck or uhaul or whatever if you want your grill so badly.

Do us all a favor and try to avoid all public places. Thanks.

Guest

If you at walmart, target, or Sams club; would you expect an employee to drive to deliver your grill? They sale them there, but you certainly wouldn't expect them to do that, at those businesses. So, why would you Menards too?

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Anonymous

Menards - Restroom Facility Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Went to Menards Saturday and, yet again, was disappointed. No carts for handicap people like me available.

Lady behind counter said sorry in a tone of voice that made it clear she was anything but sorry. I then shuffled toward the restrooms. When I arrive there, I find a regular *** on the door, this is a violation of the ADA!! The handle must be a lever!!

Since I couldn't grip the *** I went to the handicap stall in the men's room. What a horror, toilet paper all over the floor, *** on the toilet seat and cracked tile near the floor. I left after relieving myself.

If Menards can't take care of their restrooms, why, in God's name, would I order my outbuilding from them? No way!!

View full review
Reason of review:
Poor customer service
4 comments
Guest

What Exactly And Precisely Does The Store Managed Do?

Guest

Did you bother to report the condition of the restroom to anyone? They don't have attendants to check the stalls each time someone if=s finished. Not their fault someone made a mess of the stall.

Guest

OP:

According to the ADA, as long as any handicapped customer is able to enter a place of business, that business is ADA compliant.

According to the ADA, handicapped carts are not a requirement for any business to provide.

According to the ADA, there is no law stating that every business must provide handicapped carts.

Handicapped carts are provided as a courtesy.

Where I work at, I have seen handicapped carts left outside the store as well as near the front of the store. When this happens, many times the battery inside the cart is "dead".

So the cart cannot move. That means no handicapped customer can use that cart anymore. It takes money to replace these carts when this happens. It also takes money to maintain these carts.

These carts are no cheap. It would be much better if handicapped customers provided their own handicapped cart through their health insurance plan or through Medicare.

Guest
reply icon Replying to comment of Guest-1295760

The handicapped carts are not cheap.

The cost of providing handicapped carts goes somewhere. Most likely in the form of higher prices for the customers.

Do you want that to happen?

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