Menards
Reviews and Complaints
Disappointed!!!
I am very disappointed with today's service when returning items. A person with the name Gaby at Menards'- Long Grove was very rude and did not want to help me.
To my question, if someone else can help me just say NO. I was the only person at her desk so she was not busy. She did not apologize to me. When I asked for a manager, she told me to look for him/her alone.
This behavior should not be accepted on the return service. Such a person should not work with costumers. She was not competent, she could not find my order, so she only said that I was doing it myself.
I am terrified of this situation and it is in such a large store. I will not do more shopping at this store.
Bob- overpaid stock "man"
I was in the store in the hardware isle picking up items for my husband. I had a bit of trouble the last time I was in there finding nylin lock nuts.
So this time, when an employee entered my isle, I decided to ask for help after the employee was already helping another man find an item. When I asked for help, he replied, "I just helped that one man, I don't have time to help you" in a rude manner as if I was supposed to know that he was a stock boy only (probably the best person to point me in the right direction since he stocks items?). After I found what I was looking for -by myself- I decided to confront the man. I read his name tag.
It said "Bob" and said to him "thank you for being so rude to me and treating that other man golden". He replied "you're welcome very much".
I decided since that didn't go very well, I would go to the service desk and make a complaint. When I explained the terrible customer service, I wasn't taken seriously and nothing was done about the situation.
Didnt not receive over 100 dollars in rebates!!!there program seems to be a scam
purchased over 1000 dollars in driveway sealer filled out rebate forms sent in mail following day aug 2017 have heard nothing never received was planning on using rebate to purchase a ladder................wow what a scam drove 70 miles to the nearest menards most likely i will not shop there in the future, the rebate was part of my decision to drive that distance...i will stick with lowes and home depot where they have actual at time of purchase discount! hundreds of other consumers have had the same issues with menards, they create alot of unhappy would be returning customers.shame on menards luring people in with their phoney rebate program.
never again menards! word of mouth means everything to a business so i wont hesitate to inform my family and friends
- Did not receive promised rebate after sending all correct info
- Rebates refunded
Preferred solution: Let the company propose a solution
*** crap products
I am tired of your *** damn near burning down my house you sell garbage and I'm going to want everybody to *** know it
Rebate is a joke
Bad menards customer service is no help
made two trips about 45 minutes away down to the store and didnt get no help in this matter about where is my rebate i sent a rebate in sept 2017 and still havent received it it was for 156.46 the rebate center is no help it shoudnt take this long to get if i dont get this rebate i will never shop menards again why dont you just give these rebate money off the registers and on the spot i think menards better look into another rebate center for your rebates this one you got sucks rebate no 1404 for a stove it says these checks were issue on 3/15/2018 and 3/14/2018 check isssue xxxxx5314 xxxxx4040 but where is the checks havent received any checks in the mail and here it is june 2018 please reisssue my check asap because i am pissed off
Rebates
I bought something and it had a promotion 11 % rebate,i sent the form for the rebate and the receipt, the total sale was $1817.57 my number for rebate was 1457 and till this day i havent received the rebate this happend 9/23/2017. I went to the store and it told me to go to www.rebatesinternational.com but on this website it says my rebate cannot be found. I also went to menards.com/rebates and if says the same thing.
Rebate scam from menards
Never got rebate/ said they had no record of it. I should had gotten back over $200.00 dollars, spent a lot of money for home improvement project.
horrible, how they promise you a rebate and you never get it, don't believe them it is a scam.
When you go to the store for help they acts like they don't have a clue and only direct you to a stupid website, which is no help.
Menards needs to stop advertising rebates they do not follow through on there promise. Again you may want to shop at Home-Depot or Lowes at least they give you Military discounts.
Preferred solution: Full refund
Rebate for insolation
Mailed in the rebate form for the insolation that i purchased from menards , mailed in another rebate for more insolation we bought from menards and my son also mailes in a rebate for insolation he bought, to make a long story short neither of us got our rebates back, i think we have been had by Menards. So dont count on a rebate just because youn sent in for one!!!!!
Threats to charge customer for full price of rental item
On 5/27 just before 8pm close I rented an item. Got home to find the only battery available with the item completely dead.
So my project was put on hold until 5/28 when battery was finally charged. I later returned the item a few hours later and paid the fees for the extra time. However tonight when I checked my email, there is an email from the front end manager, threatening to charge my credit card $399 for the rental item, that was a few hours late. Not 24 hours or two days, just a few hours, due to the fact that it came with only one battery that was DEAD.
Menards fault for not taking good care of their rental equipment to begin with!
Really does this person know that Menards makes money the longer the customer keep the item. Crazy right.
Its just ridiculous, Terrible customer service. shrugging:
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Verified Reviewer | Kansas City, MissouriDonโt waste time or money on bedroom furniture
Yes the furniture is โcheapโ but I should at least be able to get a chest of drawers home without falling apart. All their pieces come in damaged and are barely stapled together, the crap just falls apart.
My experience with this stuff has been terrible.
Iโve wasted so much time trying to get an undamaged piece and now have injured myself when the chest fell apart on top of my legs when carrying. Menards shouldnโt be selling something so shoddy
NO customer service
I was overcharged. Went back with receipt and manager said there was no proof that wasnโt the price and nothing could be done.
With everything tracked electronically, I know thereโs a way to find the price of an item on a certain day.
There is no national customer service number. Finally found a corporate number. Told me there was absolutely no way to speak to a human unless itโs at a local store. The person who answered said she does not keep any record of phone calls coming in. No notes. No data kept. So basically Menards goes to great lengths to not listen or communicate with customers in any way.
NEVER going back into a Menards store. They are lazy, unethical, and greedy. The fact that they are literally hiding from customers shows that they have something to hide.
- Response of corporate management
- Response of local management
Preferred solution: Price reduction
Havenโt received rebate in mail
Nothing rebate has not been received
Poor service not sure if I will spend anything there again
Bad service
Went to Long Grove, Illinois Menards. Waited in line for my turn, there were 3 people infront of me.There was only one rep, anyway waited for my turn.
Needed help with Black and Decker edger. Finally 2nd rep came and paged someone, waited again for 15 minutes, 2nd rep left and after waiting for sometime, asked the rep again if she would call. After waiting another 5 minutes, asked her again, she said,"they are coming".
If after 20 minutes they are still coming, do I need to go back to Menards? There were 2 of us, so wasted our time.My friend even said"they got so much stuff in there, you forget what you came in for?" They need to focus on what they started out selling.
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What are you babbling on about? You start by complaining about problems with a return but then talk about her not being able to find your order and that you had to find it yourself.
Were you making returns without a receipt for all the products?
It is not their responsibility to find your receipts. The do have a self service kiosk where you can print a copy of your receipt to verify the price you paid for an item and no, the cashier isn't going to find your receipt for you.