Menards
Reviews and Complaints
2 rebates never came
Wall Block
we bought 520 Clifton wall block the largest ones and I build the wall myself and took pictures ,the wall is 80ft long and 6ft the tallest height,,we dug down 3ft and put class 5 road base down and packed it and and the wall cracked all the way down in 2 places ,40ft out and 60 ft out ,I got with mernards and they wanted pictures and we provided and they said it was put up to high ,well MERNARDS IS STUPID,THEY HAVE DONE INSTALLATION JUST SALES,THEY SUCK
Preferred solution: Full refund
12 people to get one small bit of info.
Unethical & illegal behavior
Today, my boyfriend and I walked to Menards to purchase a *** for our house. We both walked with back packs on to help carry our belongings as well as to safely carry our purchases home.
We shopped for approx a 1/2 hour and proceeded to the check out where suddenly my boyfriend was accused of stealing. The lady demanded to check through my boyfriends backpack even though he had not touched it from the time he set it into the cart & had not until the time the lady demanded to know if he stole something, at which point he said no, yet the lady persisted he did and asked if he was sure he didn't steal anything he said i didn't take anything. But she proceeded to tell him she would be doing a search of his bag!! We had no idea what was happening or what to do as she went all through his backpack very intensly but found nothing but then continued to squeeze the bag some more because as it seemed, this lady had it in her mind that he was guilty of stealing on the basis that she alone said so!My boyfriend had baggy shorts on & has tattoo's on his legs which we believe led this lady to stereotype him&profile him because of his look!I say this because I had my backpack on the entire time in Menards&the lady never once wanted to look in my backpack even though she saw i had one as well, I was not accused of shop lifting at all.
Neither of us were in the store to do anything more than to get a part needed to fix a switch that wore out in the house. My boyfriend was upset&so am I. The lady was very rude, ill-mannered, and hostile to him without any warrant or reason. Your employee harassed my boyfriend over a hunch she had bc of his look.
His look does not make him a thief, she had no reason to believe he was at all no more than it led her to not be suspicious of me. Yet, he was treated with disgust by your employee. I was not happy with this nor will I sit by & allow this behavior to sit quiet, which is why I am speaking up for the truth here today. To continue the story, i tried to finish up our transaction at the checkout while my boyfriend was being searched like a criminal for no reason, then I waited for her to come to me next since protocol is protocol as the lady said it was, that she had authority to search all backpacks however she walked behind me & left not caring at all about my backpack, we found this the ultimate proof that this accusation from your employee was motivated entirely by profiling & her stereotyping people by look alone.
How horrible! My boyfriend paid for our purchase and we left. However, we left very upset over the treatment of your employee to him & ultimately to us as well as to your entire store. This is shameful behavior on the part of your team.
The lady exclaimed to my boyfriend that she had to go through his backpack as a part of protocol, however if it was protocol, i would have been searched too. This is unacceptable behavior to accuse someone without reason other than the way he looked. I do not believe we need to spend our money in a place that searches one persons backpack but the next person using the logic that backpacks must equal stealing and then therefore need to be searched while the person is basically accused of the devious act of thievery. Profiling and stereotyping anyone is illegal in the case of your business, not to mention unethical & highly unnecessary.
This today, makes your business note worthy of illegal practices towards your customers. I would like my boyfriend to receive a sincere apology as he was quite upset. Also, a monetary incentive, such as a gift card, showing us that it is okay to come back into your store again is not too much to ask from you in this instance so that you can show sincerity in your apology. Please help us help you to correct the error experienced today within your store in an efficient manner.
We invite you to review the security cameras during the time we were in your store as well as discuss this with the check out lady who saw the whole thing take place. her name on our reciept is haven, 20534 0* 7678 10/02/18 12:35 PM. Please contact me to discuss correcting this asap & to discuss any extra details you may need to make sure you track down the employee who did this to my boyfriend while I was with him.
I have never witnessed such brutality from one of your workers in all my years shopping in your store! It is an embarrassment to you that you have hired this person to work in your store!
YS200
This machine will not run. It will not do anything.
There are no lights. no ignition, it wont turn over. This is not the first time it happened and the first time I had it repaired it cost me $700 to get it fixed. I will not pay that again.
I have changed everything electrical and electronic on this thing and it just sits in my yard like a lump. I am tired of mowing around a piece of machinery that I can't use. I am very tired of repair shops telling me that they don't want anything to do with it. This is the worst machine I have ever owned.
I have 2 neighbors that have the same machine with the same problem. One of my neighbors actually junked his. Tell me what I can do to correct this problem. I have had this for a few years and it has been broke down more than I have been able to use it.
I live on an acreage and I need something to check fences and a repair vehicle for mending fences.
I am about ready to junk this and go buy a golf cart that I can at least depend on to help me get my work done so ai don't have to tear up a $40,000 dollar pickup. I am very displeased with this product and Menards they have been no help at all with my problem!
Preferred solution: Let the company propose a solution
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Verified ReviewerFalse Imprisonment
I was directed to three different places to pick up my online order. Finally they sent me through the lumber yard for some reason, to enter the same Menards from the back.
When I was leaving, they wanted to search my trunk, just to see if I stole anything. I said no. I had to call police, then they arrested ME and told me I would not be going anywhere until I complied with Menards policy!!! I was cuffed and put in to a squad car indefinitely, my wife threatened, and my car searched without PC, warrant, or consent.
And they have been sued before and warned by the courts that this is not lawful behavior. I have since discovered SO much more about the man and the company, it will make you SICK!!!
Rude Manager
This was at the Cuyahoga Falls Ohio store. I bought a refridgerator Tuesday Oct 30th and was told it would be ready the next day.
They said they couldn't get me a new 1 till Nov 30th so I opted on the floor model which had a small dent on the right side. Decent discount. From $805 to $674. They wanted $100 to deliver it so I decided I'd pick it up myself, but I never got a call the next day or the next or the next so I called them.
And called....and called....nobody picked up the phone. Called 5 times. I finally get somebody on the phone who tells me the appliance dept. is busy and to leave them a message.
3 hours later no return call so I call back again. No answer from the appliance dept. again. So I call and press the number for the store manager and told him the story and told him the least he can do is bring it to me for free.
He told me he wouldn't do that and that they discounted the fridge already and switched the handles on the doors that I ''DEMANDED''. That set me off because I didn't DEMAND anything. I simply asked the appliance manager if they can do that. She called the manger and it was agreed upon.
To tell a customer you ''demanded'' something without even being there is unreal and I was done with him. I called back and told the appliance manager I wanted my money back and I'll never come in that store again (which I won't) I asked her if they even took it off the floor and shrink wrapped it like they promised they would the very next day. She told me they just took it in the back (4 days later) and are doing the switching of the handles as we speak. The store manager calls me back while I'm on the phone with the appliance manager and leaves me a message that the handles are switched already and to come get it tomorrow.
So he lied. They never touched that fridge in 4 days. I went to a Best Buy store hours after this manager pissed me off. 35 of the exact same fridges in stock.
$599 for a brand new in the box 1....free delivery and I'm getting it in 3 days. Their dented floor model and delivery was $774. I have recently purchased a few thousand dollars in products in that Menards. While I like the layout of the store and might go to a different Menards in the future I will NEVER walk into that Cuyahoga store again.
And Menards...don't even try to contact me anymore. Customer relations with this manager was the lowest form I've ever seen.
- Manager
Late delivery
Late delivery, rescheduled a before noon delivery of our furniture because my wife had to work and now Iโm being told it wonโt be there until 130 and they asked me if I wanted to reschedule donโt make promises you canโt keep you suck Menard
Never notified when storm door arrived at store
Ordered storm door (special order). I was told I would be notified when it was delivered to store.
After one month I called store and was told yes your door is here, it was delivered two weeks ago. I said I was never notified.
Well anyway, it would have been nice to have received notice and I could have had it installed before the cold weather arrived.
Too late now winter is here there is snow on the ground. I should have called sooner but because I was told it would take 2 to 3 weeks, I didnโt call.
Why can't I easily find Menard's telephone number?
Military discount
My wife fell due to Menard's employee negligence and they admit it but have done nothing to bring the incident to a conclusion since May 2017
we have been in touch with their liability insurance carrier but they are very slow to respond. nothing back since June of 2018.
sent a letter to Menard's and they pawned it back off to the insurance company.
Thought it could easily be resolved but the carrier and their arrogance have brought the process to a halt. Sent the last email but no response. We have suffered a verifiable loss and they made an insulting offer but Menard's will not intervene or instruct their insurance carrier to resolve this small matter.
my wife was injured but they did not offer to call EMS. Guess the next obvious step is an attorney.
Too bad everything in this world has to go to the attorney's. no honor to their loyal customers.
- Lack of response plan for a slip and fall incident
Preferred solution: Let the company propose a solution
Special order scam
Menards claims that there design service is free, but any chance they had they put in more expensive cabinets whithout explaining a cheaper alternitive.
There was so many mistakes that cost me over $1000 extra.
She kept putting an angled front, corner cabinet in from the more expensive designer series that cost $600.00 the standard series was only $300..but where she really got me was now I couldn't use stock counter tops for $175 I had to special order counter tops that are impossiable to make in formica for $575.
They screwed up the first attempt and had to make them over,so we had to wait another 3 weeks. The second attempt was better but had to custom fitted to lessen the unsightly gaps.
The cabinet over the MW was too short at 12". we had to returnit and pay a 25% restocking fee and order one that was 18" tall. The base line cardell pull out shelves were worthless that cost us $300.00.we had to return them and pay another 25%restocking fee in order to upgrade. Then they ordered the wrong size so i had to pay another restocking fee.
This was my 8th kitchen i've built and by far the worst design experiance
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Verified Reviewer | Findlay, OhioHorrible customer service slow processing
Bought a grill in may sent in the mail in rebate the next day and finally got tired of waiting for my rebate so messaged about it September 28th. Got told my rebate was mailed June 12th but wasnโt ever used so they would cancel that rebate and send another.
Well a few days later I received my rebate and went to the store today to use it and it was the one from June that was cancelled! Seems kind of weird after 4 months I call and complain and a few days later the one they supposedly sent 4 months ago shows up. Unless they walked it from the other side of the US and dropped it in my mail box thereโs no way it actually got mailed in June. What more than likely happened was they just sent the rebate when I called and complained and now Iโll likely have to call and complain in another 4 months I guess.
Do right by your customers and mail the rebates in a timely fashion and not 4 months later after someone complains! Ridiculous to expect customers to wait this long for a rebate and to top it off the nearest Menards is 45 minutes away so I drove an hour and a half there and back for no reason because they wouldnโt honor my 4 month old rebate!!!
I didn't get a 11percent rebate back
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The store can't track your rebate. Just look at the rebate form, there is a website you can go to to track your rebate.
You can also go to Menards.com and find a link to track your rebate there. Sounds like you are the type of person that expects someone else to do everything for you.