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Menards, inc. would not stand behind 7 trees (arborvitae) that i purchased within a year. they froze and died, but to take the cake, i did not notice a tag on the tree, that says "likely to winterburn in ND resulting in dieback or death", Now if they knew this,...
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5 comments
Anonymous
#345814

If the trees were not suitable for ND, WHY were they offered for sale in North Dakota in the first place? Everyone says "read the tags", sounds like the managemnt chorus.

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#255385 Review #255385 is a subjective opinion of poster.

Menards in Doylestown, Pennsylvania - Waited to get unloaded for 3 hours

My husband and I got to the menards in altoona iowa and approached the gaurd at 5 am just like the paperwork said and he said noone would be in until 7 so we could unload our semi. We sat and watched this gaurd smoke and walk around in the parking lot excercising and the rest of the workers walking around aimlessly. We know menards won't do a *** thing about this and who knows maybe they are such a big corporation that they pay their help for standing around smoking and doing yoga. It is also nice that when you are doing buisness for someone that they will at least look youu in the eye instead of totally ignoring you and being *** 17 year old just because you can tell that they hate their job
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3 comments
Anonymous
#353678

Did it ever occur to you that the workers walking around aimlessly before 7am were waiting for their shift to start or for management to unlock the door! Seriously you think they get paid to do nothing, you have no idea how hard ppl work in this company.

I can't speak for everyone but my boyfriend is a dept manager and has been working almost 80 hrs a week lately.

If you had a problem with your paperwork or whatever (I have no idea what you are talking about anyway) then you should have taken that up with whoever you deal with through the company.

I bet the workers who you think were lazy had no idea what you were even doing there because your post sure as he** doesn't explain much

Anonymous
#327876

Six months ago, they came to our attention. We threw out a net to find the truth...

and you got caught in that net.

I've been following you ever since. And that's all there is to the story!

Anonymous
#327701

The guards are hired by a private security company, they can do whatever their private company allows them to do while they work AND THEIR JOB ONLY INCLUDES LETTING PEOPLE IN AND OUT- NOT HELPING YOU IN THE ACTUAL YARD!

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#254970 Review #254970 is a subjective opinion of poster.
I am remodeling my Kitchen and Bath and went to Menards to purchase the wood and drywall and assorted other material to start the job. When I went to check out, I was informed that the Jefferson City Menards no longer would be giving a discount to military personnel. I...
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33 comments
Anonymous
#1502590

I'm military too and noticed they stopped. Mnard unwilling to part with any money! So, I too go to Lowes or Home Depot.

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#254474 Review #254474 is a subjective opinion of poster.

Menards customer service

Menards has a "Strict Corporate Policy" that prevents consumers of their products to complain to an actual person when concerns arise. We just purchased a Menards (stick built)home. We worked with incompetent, dishonest, ignorant and chauvinistic people who raised the price of the package $15,000 for every $12,000 we eliminated. Sale prices guaranteed by one store were denied by another closer to our building site. One guy had us stand in the store for 2 hours, while he fixed the problem by adding more to the cost. He didn't even try to listen and kept his back to my wife the entire time. Another, told us a certain stock sized window would do, when the invoice clearly stated they were not egress windows for the bedrooms. Hello Corporate! Listen to the people. Don't hide behind your corporate walls thinking all is well because you get paid the "Big Bucks". I know this won't change what is happening in your stores, but you guys suck by insulating yourselves from consumers.
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3 comments
Anonymous
#345815

For WTF... Doesn't seem like the merchant employees are too responsive to the customer needs, just optimising merchant dollar returns. Would be nice to deal with people that have customer best interests at heart.

Anonymous
#342172

WFT... Really?

Anonymous
#327343

I don't believe this story. Why would the wife be out of the kitchen?

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#254333 Review #254333 is a subjective opinion of poster.

Menards in Monroe, Louisiana - Would you build a store in Sparta, WI Help!!!!

The Hardware store,s in Sparta, WI are high priced so it is always best for me to drive to Lacrosse or Onalaska to obtain the supplies i require. yes it is cheaper for me to drive tee extra 48 miles to get the things I need. I Can tell you there is a lot of room for you to build Sparta has some tax breaks for new business one problem I know of is one of the owners of the hardware store sits on the county bard he would not let you move in if he had his way. I believe our county would benefit from having a Manards Help
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2 comments
Anonymous
#364397

at the stores at the service desk there are brown papers you can fill out to complain or compliment,you could fill one out and make that suggestion,it would take more than person for them to make a store there but hey it never hurts to try

Anonymous
#327345

This....is....sparta!

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#254322 Review #254322 is a subjective opinion of poster.
I purchase an air conditioning unit and didn't work when I went to returned it to the Menards store located at 26th and Cicero Avenue, Chicago, IL the customer service people and the manager were very rude and really gave me hard time returning the air conditioning...
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6 comments
Anonymous
#368900

hey broad .I puts it to alot of black females...so stop with the race card bs..minority my ***..cry me's a freakin river :cry

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#254055 Review #254055 is a subjective opinion of poster.
the general manager at menards in columbus ohio is a petty ***. he treats his team members like they are pesants begging for food on the streets of calcutta. i have witnessed him lock the doors in the mornings on team members before the grace period ends which caused...
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7 comments
Anonymous
#881275

I know this is super old, but I have nothing but good things to say about the management at the Morse Road Menards. It is the "ColumBEST" store for a reason.

If it's true that he locked the doors on morning stockers before the gratuity period ends, they can just fill out punch form verifications and explain the situation. The cameras will prove whether they are full of *** or not when they say they made it on time. I quit to work my dream career, but Menards ended up being a pretty okay job for the year and a half I worked there.

AP switched stores, but I gotta say, I loved that he wasn't up guest's butts all the time.

He almost hit some people when he was on a forklift once. He was trying to back up with a pallet, honking his horn and everything, but three *** children came running out behind him causing him to *** to a stop, knocking things of the pallet. The parents told him to be more careful. He told them that they need to teach their kids to be more careful.

Parents of course were pissed, demanded a manager.

GM J wasn't there, so he just looks back at them and says "I'm right here."

Loved it. Mad Respect.

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#253338 Review #253338 is a subjective opinion of poster.
Way to many young workers who know nothing about their jobs!! Menards needs to do a much better job at training employees. Been shopping locally owned lumber yards/home stores lately because of more knowledge employees have on what they carry and sell. At menards I...
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17 comments
Anonymous
#518554

I started out as a part time hardware team member and knew nothing about Menards. I knew that you used a hammer to pound in nails.

I knew the basics that everyone knows. That was about it. This has nothing to do with younger or older people knowing more. What you need to seek out is the more experienced team member and that could be a 19 year old, or it could be the 70 year old.

I have worked in 4 different departments and that experience helps in knowing where products are in the store. The person who has worked in only one single department, may know his/her department, but does not know anything outside his/her department. New team members are trained to find a more experience team member when they encouter a guest who has a question they can not answer. It can be an intimidating store for a newer team member so ease up and take a deep breath.

I remember the days when I walked into a store and I started in aisle 1 and walked up and down every single aisle and found what I wanted. Now days you just walk in, walk down 1 aisle and then start asking where is this and where is that.

In addition to taking a deep breath, why not get some exercise and start taking a walk around the store. Most of the time people ask for items that are only one aisle away from his/her current location.

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#253061 Review #253061 is a subjective opinion of poster.
We were at the Washington IL Menards and do you think anyone would help us with anything. We had heavy purchases and we are 60 years old. I can't believe you allow your employees to stand around and do nothing. We loaded it ourselves three different...
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15 comments
Anonymous
#1036820

Not an unusual event, they routinely act like you are doing them a favor by coming in the doors there. They want support despite the fact they would not allow purchases of stock piled generators after the 2013 Tornado so they would have plenty in stock for their black Friday sale.

Then they refused to fill LP tanks for people trying to heat what was left of their homes after the tornado stating it was to cold to fill the tanks. Funny, we went to another business just down the road and there was no issue.

200 lbs of LP filled on the spot within in 10 minutes of this store turning us down.

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#252708 Review #252708 is a subjective opinion of poster.

Menards in Rochester, Minnesota - Why do we expect somthing for nothing

Whether it be Menards or any other retailer, there are always going to be times we are dissatisfied with either service or product. We are all human an have those off days no matter how hard we try. The product that is sold was made by another company that doesn't always stand behind the product. But the retailer who sells it it always the one held responsible for its worth. Its just to bad people do not realize things are not always easy or fair for anyone. I am sure we all try our best and alot of times it seems to fall short but never on purpose. As people in the retail business you do the best you can, we are not trying to default anyone. Sometimes life just goes that way. Sorry for all the dissatisfied peoples demeanor but walk a mile in our shoes one day and find out just how hard it is to try and make everyone happy. Its impossible, I try every day it just will never happen.
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3 comments
Anonymous
#668776

Was at the luberyard of the Washington Il store,they had a few employees one young man pushing a broom, another running around on a fork truck and a young lady all of 110 pounds unloading a truck manually. The management should really be ashamed.

It was also 90 degrees today. I can't believe it the more I think about it,I should have said something to the front or store manager.

Anonymous
#349762

I don't work at Menards anymore and I thank God for that, but you are very true. If only people knew what is was like to walk in these peoples shoes, and deal with the incompetent *** you have to deal with, and work the hours and weekends I had to, maybe they wouldnt be such DB's.

But that will never happen cuz everyone thinks THEY are so special, that THEY deserve better service than everyone else. I gave good service to people that deserved it!

Anonymous
#339495

As a business owner myself, restaurant equipment servicing, I disagree with the original post. I have walked many miles in those shoes having been the purchasing agent for equipment and parts as part of my responsibilities.

It is the retailer's decision to purchase the items stocked in their stores. Therefore, it is their responsibility to ensure those items meet a reasonable level of quality. This issue of retailers purchasing "junk" to pass on to consumers, pocketing the profits and then shrugging their collective shoulders while stating "We didn't make it." has become a huge problem in this country over the last 15 years or so. If a business decides to purchase, stock and sell a product, they have a responsibility to stand behind said product or they should not buy, stock and sell it.

It is sad to see that the majority of entities, whether people or businesses, in the USA have taken the position that they bear no responsibility or accountability for whatever they do. It is always someone else who is to blame. This is, shamefully, the new American way. :sigh

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#252537 Review #252537 is a subjective opinion of poster.