Girl Znw
map-marker Owensboro, Kentucky

Phone

I love menards. There phone in Owensboro Kentucky is messed up call it and try to get through.
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Pros:
  • Love it baby

User's recommendation: Do it!!! Menards rocks!!!

2 comments
Guest

My local Menards is currently over 40 people short of being fully staffed while business is like Black Friday everyday during the pandemic. Would you rather have their employees helping you when you were in the store or talking on the phone to someone who might come into the store?

They choose to help the people in front of them rather than making the phone a priority. Mast any question you might ask on the phone can be answered on their web site.

Guest

Menards department managers are "too busy" to answer the phones since their preoccupied with flirting with significantly younger coworkers, leaning against a podium desk, and playing hide and seek with frustrated customers in the store. Sound like an A+ business to me.

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Anonymous
map-marker Bloomington, Indiana

Dissatisfied

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I just wanted to let Menards know how disappointed I am in your service. First, you close my account without notice (which dings my credit), you force me to wear a mask in your store; and if I do have have a mask, you will charge me for something you are Mandating. Looks to me another way to profit off a unfortunate situation. I have contacted Capital One to ensure the account will never be reopened. I have no intention of ever supporting your company, and I will never recommend your business to any contacts. I know my small voice does not matter to a corporate conglomerate, I just wanted to make it heard. Chris Patterson
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User's recommendation: Do not shop there

1 comment
Guest

You didn't have an account with Menards for them to close. Your account was with Capitol One.

With the pandemic companies like Capitol One are reviewing the creditworthiness of their account holders and adjusting their limits or even closing accounts.

If you are out of work or owe a lot to creditors they may close your account to limit their potential losses. If your are going to blame someone for your account being closed blame the company that did it.

Susan N Sfz

Problem with order

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I dont have a phone number to try and call
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Preferred solution: I want to get the right product

1 comment
Guest

If you ordered it from a store look up the number on the store locator on Menards.com.. If it was an online order you need to go to the help center on Menards.com and use the steps there or contact them via e-mail or the postal service, no phone help for on-line orders.

Beth M Jxb
map-marker Midland, Michigan

Damaged flooring

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Ordered one box flooring delivered to my home. The entire box is damaged on one end and unusable. I want a replacement sent ASAP. Order KZOE9509. Tarkett Vericore Pewter Oak.
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Loss:
$77

Preferred solution: Deliver product or service ordered

User's recommendation: Menards customer service for home delivered orders is a joke.

Anonymous
map-marker Hermantown, Minnesota

Stupid mask rule

with your stupid mask rule that makes no sense , as they dont work and wont solve a thing , was there today , walked out with many others , and down the road to hom depo, the parking lot was packed with cars , and no stupid mask crap , didnt have to look like an idiot fool
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2 comments
Guest

If the state Governor for this particular Menardโ€™s location requires Everyone to wear a face mask, then No-one working at this location had any control over What the state Governor chooses to do. So, complain to the state Governor instead.

Guest

I wish menards had a rule making your dad wear a rubber 9 months before you were born.

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Matt F Wzv

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Verified Reviewer
| map-marker Springfield, Ohio

Not happy with service

Not getting material on time or no return calls from menards, also wrong materials
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Preferred solution: Let the company propose a solution

User's recommendation: Donโ€™t use menards

1 comment
Guest

So where are you going to shop? Look at the complaints on the Lowes and Home Depot boards before you rush over there.

Anonymous
map-marker Delta, Michigan

Return problem

Power washer does not start after using once. Cannot return have to take to small repair shop to check it out, which is a pile of *** for customer service. Cannot afford repair.
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Pros:
  • Usually satisfied

User's recommendation: Do buy from Menards

1 comment
Guest

They have signs in the area of gas power equipment telling you that if you have a problem with these products that you have to take them to a service center. Manufacturers won't take them back because too many people fail to follow instructions and do things like using the wrong or stale fuel or fail to put oil in the engine.

The service center will repair the unit under warranty if there is an actual defect. If it is a fuel problem or lack of oil you will be charged. Rather than making you purchase at a big box discount store you could have made the purchase at a servicing dealer. You would have paid more but they would have had the unit operating before you left the store so you knew it worked.

The would have added oil and taken the time to educate you on the proper fuel to use. If it fails you still would have it serviced but since you purchased it from them you would get it back sooner than someone bringing something in for repair that they bought at a big box store.

Anonymous
map-marker Lancaster, Ohio

Masks in Store

I have been a long time loyal Menards customer but no longer. Because of your requirement to wear a mask when in store I will no longer shop at Menards. I feel this policy is unnecessary and I will not comply. I now show at Lowes which is just as close to me as Menards.
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2 comments
Guest

Thank you, the Menards stores were getting to be too crowded with all the customers that appreciate their policy.

Guest
reply icon Replying to comment of Guest-1872329

Perhaps Menards could instead reduce the number of persons in the store at one time just like all other big box retailers? There is no one monitoring the quantity of persons in the store, as long as your over 16 (since minors are the age group with the "thinnest wallets") and have a mask your all good. Menards plays the big box store version of stuff the bus.

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Anonymous
map-marker Circle Pines, Minnesota

Closing early to clean???

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Due to the virus play areas and parks are closed and my grandchildren have energy to burn. I went to Menards in Forest Lake to look into materials to build a play set for them. Menards is closing 2 hours early for extra time to clean the store which is hard to believe. When I got to the area where the items to build a play set like the swings, slides etc. were stocked I didn't even want to touch the items due to the amount of dirt on them. It would be nice to be able to read the labels but I wasn't wearing gloves or cleaning supplies to clean the dirt off the products and left empty handed.
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User's recommendation: Wear gloves and bring a dust rag.

1 comment
Guest

Store close at 8:00 firm, employees with crossing guard vests rush out to grab carts, quick vacuum of front entrance carpet, wet mop by exit, windex and paper towel to clean the glass doors and by 8:15 all the interior store lights are off and theres a parade of menards staff walking towards their personal vehicles to head home for the night. Sounds like genuine "deep cleaning" to me.

Anonymous
map-marker Cuyahoga Falls, Ohio

Mask policy

Home Depot, Lowes, dont require a mask. Until policy changes I can shop elsewhere. Family owned, small town thinking
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Preferred solution: Change

Anonymous
map-marker Van Wert, Ohio

Question about available credit

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They hung up on me so I got a card with Lowes called them back paid what was owed and closed my account saying I dont deserve this crap
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User's recommendation: Just stay away from them

1 comment
Guest

You obviously haven't looked at the Lowes complaint board.

Anonymous
map-marker Emporium, Pennsylvania

TERRIBLE CUSTOMER SERVICE

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After many attempts to send an item back I have yet to hear from Menards. This is a terrible place to purchase anything.
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User's recommendation: STAY AWAY...STAY AWAY...

Anonymous
map-marker Lorain, Ohio

Deposit

We paid the monthly fee and we couldnt use the no more,they said ir would take 20 days and menard san that we paid but menard left our account block
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User's recommendation: Have a process personal better traind

1 comment
Guest

What are you talking about????

Kristen H Zmm

Price match

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Was told to come to store to price match but didnt realize it closed early. I didnt want to go to store due to immune compromised newborn and just wanted pick up only. But went anyways, got there at 807pm and closed. Going online and ordering online he mulch in hopes to price match Lowes pricing. If not I need to cancel.
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Preferred solution: Price reduction

Anonymous

Display model fireplace

I paid for a fire pit and received a floor model without knowing that I was paying for a floor model. My fire pit was dropped off on my porch in a chair recliner box and had zero paper work in the box for the fireplace. If I had known that I would have never paid for that full price. No one ever pays full price for a floor model. I called the store that I bought it from and they said they were going to credit me $25 and that it would show up in my bank account right away and still I haven't received the credit from it. I will wait a couple of days to see if I get the credit on my card. I think that people should be notified for what they are actually paying for when you order online. Once again I wasn't aware of me paying full price for a floor model and it would have been nice to know what I was paying for. The team that I spoke with were nice and trying to help so no complaints with them individually, Im more frustrated with the online ordering.
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User's recommendation: Make sure you know exactly what youre paying for before buying online.

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