Menards
Reviews and Complaints
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Verified Reviewer | Cuyahoga Falls, OhioManager blowing me off regarding getting all my orders delivered due to their F-up
- Good selection
- Good prices
- Good quality products
- Management was good but not anymore
Preferred solution: Let the company propose a solution
User's recommendation: This store was good when it first opened but downhill now!
Discrimination
- Cheaper prices and variety if items
- Racist
- Poor customer service
- Profiling associates
Preferred solution: Remove mandatory masks if you are going to allow only YOUR selected few to go without them.
User's recommendation: Go to Lowe's where they treat everyone equally
Very bad experience Menards 7140 S Emerson , Indy 46237
User's recommendation: Make sure to wear a mask
Customer service
Preferred solution: Replacement
User's recommendation: Good luck if you got to go through customer service
What is up with 11percent every week ..
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Verified ReviewerPoor customer service
- Merchandise selection
- Prices
- Very poor customer service
- No customer service phone number
- Unacceptable response times
Preferred solution: Full refund
User's recommendation: store may be ok, but don't order online. You will be on your own.
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Verified Reviewer | Plattsburgh, New YorkPoor customer service
User's recommendation: Might be an ok store, but don't order online or you're on your own
Customer complaint
User's recommendation: Do not trade with Memards
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Davison Township, MichiganPoor store management
I have been visiting your store in Davison, Mi. The past 3 occasions have been dis-appointing.
The last time I was there (May 23rd) to purchase a 'Hydro-smart' boiler system, I spoke with Hydro-Smart rep from Mn. over the phone prior, he e-mailed me list of components (which was around $5,000 in merchandise), while at the store, some of their UPC #'s didn't match with Menards & the guy in plumbing (Aaron) tried in vain to contact your store manager to get access to cross reference a few of the SKU's. Manager never responded after several calls & pages over intercom. Menards was suppose to contact me back on (May 25th), Aaron left a note with my ph# 313 247-****, I never received the call back.
So today I called Menards store, 810 652-**** at 12:56 to verify the 'Nibco clips 1/2", SKU 680****' were in stock, before I made the 2nd. trip for those. I was assured there were 18 bags in stocks. I got there & none in stock.
Wasted another trip & time, I told lady in plumbing I'd pay for them & they could absorb the minus $8 shipping charge, she told me they couldn't do that.
I just started shopping Menards over H-Depot & am not impressed whatsoever. Mark Desira
- Pricing
- Incompetence
Preferred solution: Let the company propose a solution
User's recommendation: Call ahead for material & have them physically to see if it is there
Trying to cancel an order
Preferred solution: Cancel my order
Card shut down no warning
User's recommendation: Go somewhere else
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Verified Reviewer | Schaumburg, IllinoisCancel order 2135****
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Verified Reviewer | Plattsburgh, New YorkResolved
User's recommendation: Maybe the store is good, but online is not if you have to return
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Perry, IndianaDefective product/design flaw
I ordered the following below on May 11th, 2020 and picked up the special order on May 21st, 2020. Upon installing the vanity top, I proceeded to install the faucets from your store three times.
Each time, there was a leak. Why, either there is a design flaw or a defective part. Specifically, beneath the drain on the recessed bowl where the rubber, there is an imperfection and water leaks. I have video of this and used three different faucets with the same results.
Further, water has leaked and causing the ceiling on the first floor to become damp and will require at the least, repainting. I will be returning this item and expect a new vanity, that is constructed properly, to be sent to me expedited in order to finish the project.
Further do to the leak, the ceiling on the first floor is water damp/water stained.. Order #: ISOU3029****
Transaction ID: 8218
Register ID: 75
Store Number: 3084
INDIANAPOLIS SOUTH
7140 S EMERSON AVE
INDIANAPOLIS, IN 46237
Description
Magick Woods Elements 73"W x 22"D Solid White Cultured Marble Vanity Top with Double Oval Recessed Bowls
Model Number: 49794
Processed$259.99
Order Summary:
Order Confirmation Number: 2047****
Order Date: 05/11/2020
- Good prices
- Lack of knowledge by support staff
Preferred solution: Reorder product expedited along with a 4 gallon of ceiling paint to paint the entire ceiling.
User's recommendation: Before any product leaves the store, go over it/check it. Quality is slipping.
Company policy
- Lot of self section
- Convenience
- Great pricing and product
Preferred solution: Let the company propose a solution
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The security guard was right about you looking better with the mask on. No one wants to see your ugly over the hill face.
The Menards stores in my area (St.Paul, MN) all have signs at the entrance to the store announcing the mask policy.