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The following is an email I sent to Marnards: I am very, very disappointed in your rebate system. This complaint is not an issue with the money; rather, an issue with your promise and program. My wife and I purchased several items that were part of your "mail in...
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26 comments
Anonymous
#1382182

my wife and i purchased a $1300.00 sliding doorwall from the chesterfield mi. store .

the manager at the store as i talked to him about installing this myself , he said at the department desk he had a flyer with a company and owners name he knows is good . i called and this person came out . trusting what this manager said i had the work done . when i came home to let the dogs out the door i could hardly slide open .

i called and the company came out and worked on it . two (2) days later the handle broke off and it had to be fixed to open the door , one week later i called bbb to complain and was told they went out of business . i called menards main office and got a letter back from the woman who said , oh well you bought it it's your . so the cash i asked for on the install coming from the manager is gone .

eleven months later after playing with the door ,got a pella and had them throw out the junk door .

well thats $1800.00 i guess i didn't need . thanks so called big shot at menards .hope you sleep good at night .

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Review
#341740 Review #341740 is a subjective opinion of poster.
Service
Menards Rebate
To my dismay when shopping in Traverse City, Mi. Minards now does not give discounts to the military.I could not believe when the cashier told me that the discounts were gone. We serve our country and get no respect, we can give our lives but you cannot appreciate and...
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7 comments
Anonymous
#598431

just because you didn't get a discount doesn't mean disrespect. i thank everyone who inquires about the discount or comes in wearing their uniform or something distinguishing themselves. if you don't get a thank you then THAT'S disrespect.

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Review
#341615 Review #341615 is a subjective opinion of poster.
Service
Menards Cashier
I stopped at the mason city menards on saturday the 18th of august 2012 and they tracked my rebate #1402 and they said it had been processed but they could not tell me why we hadnt received it ? It has been since may 26 that we made this purchase.far beyond the time to...
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1 comment
Anonymous
#531663

You have to e-mail or mail an inquiry to rebates international

Review
#340477 Review #340477 is a subjective opinion of poster.
Service
Menards Rebate

Menards in Dallas, Texas - Special order sink

We ordered a special color kitchen sink. Menards did not have actual samples of the colors, we had to order by looking at little dots of color on the display and were assured it would be a grainy off-white like the little dot. Sink came and it was White, White!!!! Took it back and were told it would cost a 25% restocking fee. Last time at Menards. Should have known better than buy at Menards. If they want to sell special orders they should have samples of the actual color you will get. We were not told there would be a restocking fee although it was printed on the receipt in very fine print. Would have not ordered it had we been aware of this fee.
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2 comments
Anonymous
#538594

Rebates at Menards are a scam! The famous Menards "re-stocking" fee is a scam!

If they put something(many things) in their ads, but don't keep them in stock-they consider that a special order!?? If for some reason, you don't end up needing the item(happens all the time in construction) or it's excess you get charged to return the extra. A special order should be something that is unusual that is not normally stocked and is rarely on sale. Or something that has to be cut or modified for your project specifically.

There are many stories of people getting the wrong siding and Menards charging them a re-stocking fee because it was a "special order" This is a scam!!! When you contact Menards, they just ignore you or send you to the manufacturer and that's about as far as it goes. This is ironic because many products at Menards are manufactured by Menards or a subsidiary of Menards. Midwest Manufacturing is Menards.

I am done shopping at Menards. I have no use for their "rebates" or their policies.

The merchandise quality is quickly declining. I don't buy tools at Menards(haven't for years) Basically Menards is a junk yard instead of a lumber yard.

Anonymous
#532733

Yes you owe a restocking fee! For several reasons.

One being it takes up room at the store and it could be there for several months to years getting in the way. Have a nice day :)

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Review
#340392 Review #340392 is a subjective opinion of poster.

Menards in Richmond, Illinois - Not honoring the Rebates.

We bought the stackable chairs with the rebates for 4 chairs we got a rebates for 2 chairs and bought school stuff with rebates got them bt we are still waiting for the two chairs rebates. If there is going to be an issues we will return two chairs. This is not the first time we had troubles with your store rebates, we are still waiting for two or three rebates from 2010 two for toys and the windows covers. I like shopping at Menards but if this continues not sure if I will shop here anymore. Hope to hear rom someone soon.
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2 comments
Anonymous
#608440

Menards is the parent company of rebate international, if you by pass the retail divion you'd get your problem solved much quicker

Anonymous
#530621

I've sent in two rebates and both time it took roughly 6-8 weeks to get them back. You're clearly doing something wrong.

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Review
#340090 Review #340090 is a subjective opinion of poster.
Service
Menards Rebate
Loss
$20
I went into the Rhinelander Menards to purchase a dishwasher, and better than a half hour with a seemingly helpful salesman I purchased a top of the line Frigidaire model discounted to $650, a $85 warranty, and plumbing hardware. When picking up behind the store it...
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6 comments
Anonymous
#608456

Thats not a bait and switch, your trying to say they gave you a dented model instead of the model on the floor... Did you check and see if the other one was still on the floor?

doesn't sound like it? And why did you unwrap it before leaving the gate, this sounds like they had reason to be suspicious

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Review
#339276 Review #339276 is a subjective opinion of poster.

Menards in Maple Grove, Minnesota - Worse Customer Service

I needed a storm door and first went to Menards in Burnsville/Savage. The reps at the millwork dept were completely out of touch with my needs and appeared to be in a hurry to get rid of me. They were the least helpful and I guess did not care a hoot whether I bought anything or not though I was ready. I made one of the best decisions of life when I decided to leave and go to Home depot at Shakopee. What a joy !!!. i was treated like a human being. I got a better storm door, paid cash for it and left. I will not bother with Menards any more and do not intend to recommend them anytime soon....
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1 comment
Anonymous
#558372

How did you come into the store sir? did you ask for help or demand it?

Most people come in and ask for help. You pry came in and said, and I quote "i need some help over here with a door." In which, the employee probably said, "what kind of door," as there are many types of doors.

Then you got pissed off and took it the wrong way. And now you're paying more at Home Depot, which made former employees like me happy to not having to deal with your arrogant *** ***.

Review
#339152 Review #339152 is a subjective opinion of poster.

Menards in Rochester, New York - Defective refrigerator after 10 days no return

We bought a refrigerator at the Menards in Big Rapids, Mi. After using it 10 days it quit keeping food cold. We call Menards and they said we couldn't return it after it was once used. How do you know it doesn't work unless you use it? They said we had to call and get it fixed under warranty. We did that but it took them 18 days to repair it. In the mean time all we had was a small cooler to use and we gave them our old refrigerator which was in good working order but we just wanted to upgrade to a more energy efficient one. Please think twice before any major purchases from Manards.
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4 comments
Anonymous
#636209

@sessa before you attack people learn how to speak English

'Your marriage' is correct. It's the possessive meaning 'his marriage'.

'You're' is a contraction meaning 'you are'

Conclusion: Heartless is correct and Sessa needs to go back to grammar school.

Anonymous
#527016

Thank you :)

Anonymous
#525652

Dear Heartless, you are an *** Love, me.

Also, it's "you're" not "your" dumba$$.

Anonymous
#525607

Yeah think twice because last thing you want is them fixing a defective item for you! You people are really ***.

First of all Menards does not make the fridge if anything you should be angry at the company that produced such a piece of JUNK! Second your ungrateful it got fixed for free.

It's all Menards fault. I'm also sure it's their fault your marriage is falling apart too.

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Review
#337567 Review #337567 is a subjective opinion of poster.
the menards in joilet sold me a generator that was a display model. they gave me $50 off. this dam thing wont start , I took back o store and they told me that they did not take anything back w gas in it. that is ***!! now i have to take to a repair shop and it will...
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9 comments
Anonymous
#1013726

If you are serious about building, Menards is not your partner. They really do not have their act together.

All they can do is shrug their shoulders when you ask why your order isn't in yet. They make it very difficult.

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Review
#337136 Review #337136 is a subjective opinion of poster.

Menards BreakPack Charges

As a similar post noted, Menards is now including "BreakPack" charges for special order items so beware and note your bill as they will not point it out at the order desk. Break Pack is Menards way of passing on the cost of re-packaging when you order a small quantity of item which is packaged in larger quantities back at the distribution center. In the past, inneficient shipping would be a cost to Menards however since you chose to do business with them, they have passed the "savings right back to you" :). So long story short... special order from Home Depot but normal shop from Menards (they still have a better selection).
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4 comments
Anonymous
#713974

Menards sucks. Cheap Chinese *** sold by *** people to uneducated consumers.

Anonymous
#529553

Why come on here and lie?

Anonymous
#525967

They were out of stock so they took my order and charged me $80.00 Breakpack charge without telling me.

Anonymous
#523719

Not true.

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Review
#336728 Review #336728 is a subjective opinion of poster.
Loss
$40