Michael A Abb
map-marker Taylor, Michigan

I need a receipt for rebate

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Very upset I need a receipt for my rebate you sent me a email my other phone broke my name is Michael atkeson I spent 1700 dollars my address is 18840 wall st melvindale mi I had the materials delivered I will never do it again
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Loss:
$170

Preferred solution: Price reduction

User's recommendation: Get your receipt

1 comment
Guest

How is it their fault that you don't back up your phone or print off the e-mails with information you need?

Benjamin G Tfb

Trying to cancel an order

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They keep directing me to their website and wanting me to email. Seems like they want to avoid people and ignore them
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Preferred solution: Cancel my order

1 comment
Guest

Where was the order placed? If you placed it with an employee at the store the store would cancel the order.

If you placed it on-line the only way to cancel it is via an e-mail. Chances of canceling on-line orders tend to be pretty slim.

Cynthia P Acr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Niles, Illinois

Menards employees not wearing mask.

I was at the menards in morton grove il at was doing a pick up and the person at the exit of pick up to let us leave a check purchase was not wearing a mask and got really close to my husband to talk to him in the car window. This needs to be fixed so covid -19 does not spread.
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Pros:
  • Total store
Cons:
  • Poor service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Kaycee, Wyoming

Need help concerning a gift card

canceled a order for a freezer way back in May and they returned my refund with a gift card and I wanted my credit card credited with the amount not a gift card.Please cancel the gift card and credit my credit card that was charged the amount of $752.85.Thank you
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Ernestina Khk
map-marker Louisville, Kentucky

Fraud

Some one used my bank account
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1 comment
Guest

So? Did you con tact your bank and file a police report?

Elain Rks
map-marker Amarillo, Texas

Still havent received my rebates

Ive emailed on 2 different times, no one has answered either email, Im getting very frustratedI
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1 comment
Guest

What was the status of the rebates when you tracked them on-line? Did you throw them away thinking the postcards they came in were junk mail?

Anonymous
map-marker Chicago, Illinois

Rebate question

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I never received my 350.00 rebate check and now I have to resubmit my paper work to have them re issue another check. I've never had lost mail before. This is crazy and very inconvenient.
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User's recommendation: They need to maybe have you sign for a larger amount check. Make sure you recieved it.

1 comment
Guest

have you ever received a Menards rebate before? If not, it is a folded post card with advertising for one of their products on the back. If you don't look closely you will toss it out as junk mail.

Anonymous
map-marker Denver, Colorado

Assaulted by door guards today.

I was told I had to wear a mask when I and my wife entered the store. I told them I couldn't breath and their response was; "that didn't matter". I was going in for a short visit anyway and told them to call a cop as I walked past them.
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User's recommendation: Make your complaints known or our freedoms will continue to be removed

1 comment
Guest

If you feel you can't breathe with a mask on stay home. Just keep up with the news and see how many stores are requiring masks.

The masks are there to help prevent people (including you) from spreading the virus to others. Show some consideration for others and wear a mask or stay home.

Stoney Lpc
map-marker Saint Joseph, Michigan

Order ANTG71943

Order was said to be delivered and I didnt receive it
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1 comment
Guest

Was this being shipped directly to you from the vendor or to the store? Have you contacted the store?

Nelsie A
map-marker Glaze, Missouri

*** poor customer service

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My visit today to Menards in Lake Ozark, Mo. was my second and almost my last. The line at Returns was 8 people long. The management person, Cindy, walked to and from the area 3 times in 20 min with no acknowledgement of customers or need for help. The 4th time was to be insulting and condescending to me, after first two scans they said items not theirs and then on 3rd they were. She could not have been more rude. I told her the long wait and her lack of acknowledgement upset me and other customers, she said, I have a bigger fire over there! As a retired management person with a large company I understand customer relationships. This woman could not have acted worst to customers. This was, I hope, not an accurate representative of your company customer service policy.
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Preferred solution: Attitude correction on customer service

User's recommendation: Cindy needs to attend customer service training

1 comment
Guest

I don't think you worked through anything like this. The stores that are open are busier than usual and working without a full staff.

Cut the retail workers that are still working some slack.

These stores are open to sell essential products to maintain your home. If people would stick to essential purchases stores wouldn't be packed like black Friday.

Anonymous
map-marker Grand Chute, Wisconsin

*** poor customer service

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This happens Sunday June 7 2020 11:00 I asked for help for a flat bed cart the employee pointed to where he thought there would be carts and I also told him I needed help picking up a fire pit which was very heavy and he just made excuses I ended up doing it myself and hurting my back and had a stranger in your parking lot to help me put it in my car Really this is absolutely unexpectable P.S. I had the same problem the week before at the WEST SIDE STORE I WILL NOT SHOP AT YOUR STORES I HAVE NOW CUT UP MY CREDIT CARD GOOD DAY
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1 comment
Guest

Exactly what excuse were you given? Having worked for Menards you would often be getting something for a customer you were telling in another part of the store. If you are going to finish helping them in a timely manner you just can't stop and help everyone you encounter on your way.

annierussell R

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Verified Reviewer

Canceled my card

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I just received notice from a credit monitoring site that menards canceled my account with no notification to me as the card holder. I had a zero balance.
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Preferred solution: Let the company propose a solution

Jason L Bqk

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Verified Reviewer
| map-marker Columbus, Ohio

Personally attacked

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I was sad to see that Menards is actively working towards the destruction of our country Be a leader not a profiteer. Making money off of ignorant fear is disgusting. People are trying to get back to their lives and you want to scare ppl into buying your masks to enter the store. Corona has proven to be a farce for politicians to steal trillions while "giving" Americans scraps Having any part of that makes the owners of menards evil and despicable.
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Loss:
$999999
Pros:
  • Variety and selection and i can usually find what i need
Cons:
  • Not trustworthy

Preferred solution: Apology

User's recommendation: Dint go here until they will let you in without buying a mask

1 comment
Guest

You don't have to buy a mask from Menards to enter their stores. You just have to wear a mask to shop in their stores.

It could be a mask you purchased elsewhere or made at home. If you don't want to bring one they do have them available for purchase and if you don't want to wear one you are free to shop at other stores.

Anonymous
map-marker Valparaiso, Indiana

After months of no masks just last week they stated mandatory masks in Indiana and Illinois and Wisconsin.

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Masks have been tested and found they are harmful to ones health and useless. Also the so called infection and death counts are hugely inflated and over counted on purpose to push a Drug vaccine and government control.

Its a Fake panic with certain medias cooperation.

Every year 80,000+ people die of the flu.

Every year one and a half million people die of infectious tuberculosis.

Every day 2000 people die of heart disease.

Every day over 1000 people die of asthma.

Fauci works for the drug companies.

Call Dr. Fauci and Berks admitted that a person dies from heart disease or cancer or some other terminal disease they are still listed as a corona death.

In the solution is eating healthier since most Americans dont 89% of Americans dont even eat the minimum daily requirement of vegetables and fruits. Thats nine out of 10 Americans they also found that Americans who died or in for infected are low in vitamin D selenium and a few other nutrient immunity nutrients and vitamins..

by imposing regulating and promoting a lock down people do not get sunlight. Sunlight increases vitamin D levels on the skin when exposed and they found it states that were in extreme lockdown like New York Illinois New Jersey Connecticut has the highest cases of coronavirus.

Dont be fooled by this ridiculous thing. Do United States has 333 million people

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User's recommendation: Complain to management. Elected officials and police

Anonymous

Order online

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I order some items June 1st only for them to be rerouted back to the shipper. I was waiting for this order for 10 days .I will never order online again from them @@!!!
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Loss:
$101

Preferred solution: Full refund

1 comment
Guest

Why was the order sent back to the shipper? Did the delivery service have a problem with the address or what was the reason given?

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