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I ordered a refrigerator on-line, however, I did go in the store and talk with a sales person. They misinformed me about getting a rebate and 12 mo financing together( I found out later it is one or the other.) They say delivery is $49.99 and they don't tell you that...
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1 comment
NoJoke_2013
#665691

So what exactly was your problem? It seems to me that the only problem was that you didnt read over the fine print.

Of course you should always do that.

Also, Menardsdoes have many products must be special odered if you want a certain color. Dont get mad because they didn't have exactly what you wanted.

Review
#420051 Review #420051 is a subjective opinion of poster.
Loss
$539
Tags
  • sales person
I purchased two Tru Bolt locks from Menards. These are simple security or locker type locks opened with a key. The two locks also have a battery inside with an audible alarm that activates when the lock is moved ever so slightly. I purchased the two locks in September...
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13 comments
Anonymous
#1487690

tumblers for keyed locks can start to catch after only a couple year's use. inside key was stuck and my wife twisted it off; I tried the outside keyway - stuck.

Had to tear out the tumbler.To trulocks' benefit, it was very difficult and if I didn't have access to the inside and outside, I may have not been successful.To the guy above - did you secure the tumblers with the little set screws that should have been included? They are tuff and took a lot of abuse before I could rip them out of the door (little set screws still didn't break)

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Review
#419949 Review #419949 is a subjective opinion of poster.
Loss
$40
Tags
  • Schoon
I bought my frige,stove ,w/d,microwave,toaster,stove hood vac cleaner,less than a year ago.took 6 weeks for fridge.seversl dents inside and out.ice maker Makes 2 trays of tiny cubes p/day.oven .door plastic is broken? missing.repair man has been here twice for the...
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2 comments
Anonymous
#669388

Sounds like a home wiring issue not product issue

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Review
#419548 Review #419548 is a subjective opinion of poster.

Menards in Baraboo, Wisconsin - Didn't receive the help i needed

on friday june 14 i visited you baraboo wi store. i was looking for some landscaping bricks. i went to the garden center, the first lady didn't know about them, but she took me to the ordering counter. the man went with me and i told him i needed more bricks then were on the bottom shelf. there was a pallet on the 2nd shelf, he called an employee to get them down for me, that employee never came although i heard him say on the walkie-talkie, he'd be right there. i waited for 10 minutes and finally opened up the pallet and got them down myself.
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3 comments
Anonymous
#668091

I do think that if you were capable of getting the bricks yourself, you should've done so. It's just silly to sit around and wait for someone to help you with something that's right in front of your face.

On the flip side, if these bricks were that easy to get, the gentleman that took you out to look at the bricks should've just stayed and helped you load them up before he went on his way. Remarkable how five extra minutes would've save this ridiculous headache.

Anonymous
#664694

Here's what really happened. Garden center team members wouldn't know much about them it's not their department, they belong to the Hardware Department 200.

The landscape block belongs to department 100 Building Materials. Now the guy went out there and radioed a fork lift driver who said he would be right over, but when he was on his way over someone else caught him quickly then probably someone else and after all that happened he totally forgot about the bricks.... THIS HAPPENS ALL THE TIME. You can't ignore the people who stop you on the way to where you're going to help and if it's busy enough you will forget about the initial objective.

Fortunate enough you WERE CAPABLE OF GETTING THE BRICKS YOU NEEDED WITHOUT ANY HELP, THANKS FOR TAKING THE INITIATIVE! OH WAIT, you waited around forever for something you were capable of doing to being with in the first place......

Anonymous
#1088942
@Heartless

The guest shouldn't have to get blocks down by them self. It's dangerous.

If one of those blocks were to fall and brake a foot, that would be bad for everyone. The gets busy, the guest should be aware of that and please be patient.

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Review
#418825 Review #418825 is a subjective opinion of poster.

Menards in Green Bay, Wisconsin - Very slow "express" lane/inconsiderate clerk/rude customer

I was spending all of $1.98 for a single item at Menards Green Bay East. A guy got to the Express Lane just ahead of me with 12 items (clearly stated limit is six items). He sat on the counter and proceeded to have a conversation with the clerk, Amber. Obviously it was not questions about his purchases - just chit chat with someone he knew. I tried to be patient. I checked the other registers, but they were backed up. She started to check out his items but would pause every so often to chat. Even after he paid, she continued to chat with him. I finally interrupted this, saying, "Isn't this supposed to be an express lane? Can I get checked out?" She turns to me disapprovingly and slowly proceeds to check the one item. He speaks up and asks what my problem is. I inform him of the six item limit. He looks at my red shirt and says it matches my face. I request to speak to a manager. Amber says nothing, but continues to diss me. I pay. She asks if I still want to speak to a manager. I say no. I will never return to a Menards. My uncle in Eau Claire knows Mr. Menard, and he will hear about this.
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3 comments
Anonymous
#664693

If this is true you shouldn't be very angry with the cashier she was put in a awkward situation. She cant refuse to check someone out because they're ignorant of what the lane limit says. As far as the customer who was rude to you, ha we get treated like that all the time by the people who shop at Menards.

Anonymous
#1088946
@Marty

Where's the fire? You must of been in a big hurry.

Why would you get mad at menards? The other person was the ***

Anonymous
#1089053
@Anonymous

Sounds like the "customer" was amber's boyfriend, relative or co worker and she was giving him special treatment above how the general public is treated. The customer posting here called out their social discussion and the "customer" got mad at the snitch.

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Review
#418486 Review #418486 is a subjective opinion of poster.

Menards in Torrance, California - Not Supervisor Material

I could go on and on about the things I have learned about Menards since my wife started working there but it would take hours But just recently she was called trailer trash by one supervisor and bipolar by another and they get away with this stuff all the time. It may be time to talk to a lawyer. This is an example of the kind of people they promote within the company. they are not even close to professional. They yell at other employees in the middle of the store in front of other employees and guest's. I don't know if it is like this at other stores, I hope not. They also like to enforce company rules when it fits into there mood for the day.
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2 comments
Anonymous
#690568

That's nothing I got called a brain dead teenager by John menard himself.

Anonymous
#662122

It's like that at my store. Management will use company wide policy's against people they don't like.

Then when it's an A$$KlSSER they will just ignore it. The head GM is a total tool. He does not stand behind his team members and will throw them under the bus to make himself look better.

All he does all day is sit at his desk or BS with female employees. He knows nothing about what we sell and does as little as possible.

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Review
#415963 Review #415963 is a subjective opinion of poster.

Menards in Torrance, California - They are incompetent and arrogant

bought ultradeck they screwed and damaged the material 3times and you cant get anybody in customer service the held up our job for 2 months they made NO attempt to help us the Sandusky store gen mgr. hung up on us xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
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1 comment
Anonymous
#662120

I'd hang up on you as well! XXXXXXXXXXXX, next time try attempting to explain yourself more clearly and you won't have an issue using the required amount of words.

Review
#415890 Review #415890 is a subjective opinion of poster.
Minards of Cheyenne, in a military town, will not offer a discount to any of the military contrary to Lowe's and Home Depot. What's up with that? Is profit that important that our military, vets etc. cannot be honored with a simple 10% discount. After all if Lowe's...
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7 comments
Anonymous
#746813

My entire family will no longer shop at Menards till they change there policy.

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Review
#415658 Review #415658 is a subjective opinion of poster.

Menards in Mankato, Minnesota - Replacemen material was also damaged on delivery

Ordered decking, went to get it and found bad pc hid in middle of pile. Ordered replacement pc with no offer made on them delivering it ( I live 1 hour away), had plans on having deck finished for celebration but now had to wait for replacement. Order was even marked, replacement for damaged pc. Pc was also sent damaged. Some people really do not give a *** about there work quality. Felt like ripping the whole works off & returning it but deck was designed and built with this style decking in mind so stuck with having to use damaged pc.
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2 comments
Anonymous
#680665

So one peice was damaged. I have built 4 decks in my life oin my own homes.

And I had to cut some of the pieces. I am guessing you could have to.

Quit complaining about the minor things like this. I would go as far as to think you are one of the very well off customers that visits Menards and think their *** dont stink.

Anonymous
#660233

If you're going to write an argument on the internet where it will live forever it's generally a good idea to put some effort into proper spelling and grammar. As far as your poorly formulated argument is concerned you don't have much of one.

Menards will never deliver items for free or refund you gas money. It's not a part of their successful business model. Delivery is contracted out by Menards and at the best of times they break even on it.

You drove to the store to purchase it you can drive to the store to replace it. The reason Menards can sell at a lower price than Home Depot or Lowes is because of this business model.

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Review
#414633 Review #414633 is a subjective opinion of poster.
Loss
$100

Menards in Burnsville, Minnesota - Return Manager very rude

We bought a outside bench part number 272-0618 from Menards, brought it home and there was a black bench completely different then the picture on the box. we then went back to Menards found one more check it and brought it up to the return desk. The guy called the manager and he said "we'll this isn't the same bench". I said I know that's why I brought it back. Well he keep on saying that was not the same. I then pointed out the part number on the box and picture are the same. He the mumble to the return guy yeah let him exchange it. What rude customer service. I will not return to that Menards store or any other one. I will try Home Depot.
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3 comments
NoJoke_2013
#662248

Oh no because your little bench is going to hurt the company so much. I dont know how they will go on.

Please when people say something like how they will shop somewhere else and you say that to me when i am working all i can think is good.

The best part is you say it like we should care. We dont.

Anonymous
#660227

Part number, you mean the SKU number which stands for STOCK KEEPING UNIT. A part number would be a piece of the unit not the entire thing like you're describing.

From your post it's very easy to tell you were being rude and condescending the entire time.

Don't expect others to be nice to you when you're not being nice. It's sad the world we live in where self entitled people like you can come in rage at someone then you expect them to sit there and take it.

Anonymous
#660073

You might be one of those obnoxious customers who just like *** about everything. The bench you were trying to exchange was not the same, so before the front end manager could do even exchange he had to call hardware.

You have no idea how bad I feel for customer service people who have to deal with *** like you.

Believe me, when customers like you go to Home Depot it is a relief for a lot of Menards Team members, because they don’t have to deal with you any more, good riddance of bad garbage, so to say.

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Review
#414575 Review #414575 is a subjective opinion of poster.