Menards
Reviews and Complaints
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Verified ReviewerDenied credit ‘Fraud’ never happened
- I like the rebate program
- Capitol one credit-crap
Preferred solution: Let the company propose a solution
User's recommendation: If their was a Fraud Alert, why didn’t the Credit Card Company call me, they should have my phone number and probably my wife’s phone.
Complaint against worker at Menards
Your Manager Clarence at your Big Rapids location was rude to me and also made me wear a mask due to the COVID-19 well my doctor told me not to
- Huge variety
- Lack of knowledge by support staff
Preferred solution: Manager removed from management and mask gone
User's recommendation: Stay away the manager
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective Lutron fan light control
I Purchased a LUTRON Maestro Fan /Dim Control #363**** on 7/8/20 with My Menards card. Why I selected this switch was to match it to one I purchased for another bedroom across the hall earlier in the year from your Green Bay store.
I installed the control and ran the fan and light through the settings and every thing worked fine, being the way I am about double checking while running the control up through the settings again the switch started making a clicking noise and all the switch indicators lights went out and the control was dead.
I sent an Email to the Escanaba store where it was Purchased on the 10th of July about the failure and if another switch could be sent to me, the trip to that store, which is the closest to me, is over 120 mile round trip.
As of 4:49 today the 14th of July I have not received any response.
I ordered a new switch from Menards online yesterday which should be here in a cpl days.
I fully understand that things can be defective. I don't understand the lack of any response from your store.
How long would I have to return the switch to a store for a refund?
To make a 100+ mile trip just to get a refund or a replacement isn't going to work with the current situation in the world, I keep my trips anywhere to a minimum.
Please advise on how to proceed.
Preferred solution: Let the company propose a solution
I never get my rebates back over
User's recommendation: Do not trust Menards rebate system
Question about item
User's recommendation: Great customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Wheeling, IllinoisRefund issues
- Convenient
- Unhelpful customer service representatives
- Poor customer service
- Lack of concern for customer needs
Preferred solution: Full refund
Complaint and how I was treated in a store
- Delivery date you choose should be honoredd
Preferred solution: Deliver product or service ordered
User's recommendation: Never pay for delivery
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Burnsville, MinnesotaViolating ada by requiring people with a disability to wear a mask
I was at the Burnsville Menards and was told by the manager that I need to wear a mask to shop in the store. I told him that I cannot wear one because of a medical disability.
He said it did not matter and that was a corporate policy. He is wrong as I went the the Menards, in Virginia, MN and that store does not require customers to wear a mask. I heard of another Menards in Iowa, that does not require a mask.
I was ask by one the people at the front of the store, what my disability was. I told her that it is against the ADA to even ask this.
I am a contractor and have been shopping there multiple times over the last couple of months and no one ever said anything to me. I go in the back, as I am a contractor. They know me at this store. I am in there at least once a day.
I spend 50 - 60 thousand dollars there every year, but I guess they dont care. I emailed corporate and the store manager, with no response. People need to stand up for their rights or they will not have any rights left. I filed a complaint with the ADA, in Washington, no response.
I will contact an attorney next week to see what my potions are. I have shopped at Costco, and their mask policy is the same , but when I told them I have a disability, they said I could go in. When I went to Menards, and was told this, I asked if I could at least do my returns and this was allowed. I was in the store for almost 3 hours and seen at least three of their own employees not even properly wearing a mask.
I pose not immediate health risk. I asked one of their employees if Menards trains them in the proper wearing of a mask and was told no. I told them that I believe if and employer has an employee wear a mask or respirator, that OSHA requires them to be trained to properly wear them, and they are not doing this. If this is such a big deal, they are putting their own employees at risk.
Menards even requires a customer to wear a mask outside.
Menards is a joke. Someone needs to stand up to them.
- Response of corporate management
Preferred solution: Let people with a legitimate disability shop at their store
User's recommendation: Do not shop at Menards. Go to Home Depot or Lowes, as they dont require customers to wear masks.
Rebate question
Only to get you in the door
This 11% off rebate is only to get you in the door and give them more business. Its pretty much a quick and grab store.
You think your saving money.
But you're really not. It takes forever to get the rebate check and Im sure you have to used it in a time frame.
User's recommendation: The have decent pricing, but you can save else where despite the rebate
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Eau Claire, WisconsinOver charged
Preferred solution: Full refund
Put wrong address in rebate firm
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Batavia, IllinoisMask free shopping hours requested
Preferred solution: Let the company propose a solution
User's recommendation: Request Mask Free Shopping Hours!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Milton, IllinoisTreated horribly by the manager
Preferred solution: Let the company propose a solution
Complaint
Preferred solution: Price reduction
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You are just mad because it was hot in the parking lot as you posted your complaint Karen. Open your own store.
Didnt u already make this comment?
The manager and all the workers there deserve a RAISE for constantly put up with whiny little Bs like you, pretending a face mask is too dangerous to wear in your, allegedly, fragile health condition... I'm elderly and have COPD.
While I do find wearing a mask to be terribly uncomfortable, it doesn't interfere with my oxygen machine at all. EVERYONE who's healthy enough to make it all the way to the store CAN wear a mask, they just don't want to.
sHe wasn't being rude to you. He was just trying to get the fact through your thick head that if you want to shop in a Menards store you need to wear a mask NO EXCEPTIONS. If you feel that your health is so poor that you can't wear a mask while shopping have someone else pick up what you need or shop on-line.