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Kearney is a great Menards store!

Went into the Kearney Menards store to buy some doors, windows, toilets and countertops. Everyone I talked to in the store was very polite and helpful. One guy stuck out at me the most I bought all my oak 6 panel doors and jeldwen windows from a young millwork manager Garrett I believe his name was helped me through everything showed me the different types of doors and windows what they offer the pros and cons very honest.pleased to say we got everything installed and everything works just as I imagined. I will be showing in the Kearney Menards every time I need something. Thank you Menards!
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4 comments
Anonymous
#778009

Dear Garett's mother,

thank you so much for posting this positive comment in the hopes it will offset all of the negative feedback on this forum reguarding Menards. Perhaps the everlasting F rating with the BBB both Menards and our "rebates international" division will be less of an issue as well.

We personally will verify Garrett gets the all mighty 10 cent raise twice a year so he can help pay rent to you.

Perhaps Garrett might even treat you to a happy meal with this added income. Thank you again for bringing Garrett into the world and more important thank you for your posting

Menards management

Anonymous
#782691
@Anonymous

You are rude, Do you have nothing better to do.

Anonymous
#776049

Obviously, you are a new customer. If you could please give me Garrett's full name and position, according to the new customer to guest relation manual he has pushed you beyond menards current sales program.

Our policy has changed which now menards will now offer only mediocre service, it seems as though Garrett has advanced to level 3 in our new manual.

I will contact the Kearney manager, whom by the way I personally know, and see to it that Garrett is offered a position of greater importance in our program. Thank you for posting such a brilliant comment about the great customer representatives we have working here at menards, next time you come in the store I will see that you receive an additional 11% discount.

Anonymous
#776063
@Heartless

You're an *** and anyone that believes what you post is clueless.

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Review
#472052 Review #472052 is a subjective opinion of poster.
Service
Menards Manager
I bought sale items 2 different times at Menard's in Avon, IN. In both instances, they wanted me to take to cash back then re-purchase the item at full price. They were very rude and refused to give me an e mail address for Menard's corporate office. The manager...
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6 comments
Anonymous
#774690

WHY DONT YOU HAVE A RECEIPT? Why is it the stores responsibility to make up for your inability to hang on to receipt!?

Why should they break the rules for YOU? I wouldn't of given you anything back without a receipt!

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Review
#470587 Review #470587 is a subjective opinion of poster.
Loss
$25
I bought a security camera system around 2:40pm lane 4 drove home relized my receipt isn't with me Called the store on 73 & L street omaha nebraska.They informed me that they indeed f ound it n sumone tried to use my receipt And due to the criminal they did not...
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8 comments
Anonymous
#794482

Grammar schools must suck in Omaha

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Review
#468241 Review #468241 is a subjective opinion of poster.
I ordered close to 7.000.00 worth of roofing that's special order and it takes 15 days or longer right how about 30 days then when they delivered things were missing the driver said too bad its not my problem take it up with menards I did I gave them an a good reaming...
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3 comments
Anonymous
#763331

I have contacted the store manager at the greater Muskegon store to advise, please be patient and menards will make this transaction as easy as possible. If II would have been managing this store you could have spoke directly with me and problem solved.

In order to serve our guests better, I am now in charge of all menards complaints and it is my responsibility to better those bad experiences rather than make them more difficult, as I have in the past.

I have offended many of you and from now on I will personally deal with every complaint in all of our stores through this site. Happy Kwanza everyone, and please remember to sign up for health insurance as President Oboma has and we should also to make this work.

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Review
#466116 Review #466116 is a subjective opinion of poster.
The reason of my message is regarding the bad customer service I received on behalf Menards in Schaumburg, IL. On 12/14 I got a snow blower (from store display)with my Menards Credit Card; on 12/16 attempted to use it for the 1st time and as soon as I turned it on, it...
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14 comments
Anonymous
#770848

Hey heartless here, how is everyone doing? hope kwanza was a real thing for you, like is was for me.

Did everyone sign up for Obamacare like our president ordered us to do, hope so we have to make this work that's what uncle joe says too. Anyway I have to admit after reviewing the above complaint, listen I Am currently re-writing the entire menards employee work manual, this guest was right! If the employee told you to return th item, we should take it back " no questions asked".

I realize we sell inferior quality, Chinese made products with gas motors on them but that does not let us off the hook to make sure they will run after the sale. I am currently speaking with store manager to see if we can resolve this problem by making a full refund.

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Review
#464932 Review #464932 is a subjective opinion of poster.
Walked into Menards in Terre haute Indiana this morning an over heard an Menards employee degrading another employee of Menards. The female employee was being very loud speaking to another female employee about the gentleman (Menards employee) thats disabled. Stating...
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3 comments
Anonymous
#760456

What you should do is speak to the head manager about this matter. I have an adult mentally handicapped daughter working in a fast food place and she overheard one of her co-workers telling another employee that she couldn't do a lot of things because she was a "retard." When my daughter came home and told me about it, she stated that she had started to cry when she overheard it, and one of the managers took her her back to the kitchen to comfort her.

I emailed the head quarters about it and received a phone call from one of the higher ups, who stated he had talked with the head manager of the business and all the employees were going to have to be retrained in how to work with all types of people, etc. Within a short period of time the worker who had made the comment ended up being fired along with her boyfriend. The funny part is they were both on the slow side(mentally,) however not enough to be called mentally handicapped. A lot of people don't think before they speak.

This incident should definitely be reported to the head manager and then if nothing is done about it, take your business elsewhere.

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Review
#464782 Review #464782 is a subjective opinion of poster.

Menards in Forsyth, Illinois - Out of stock on my order

I ordered several item from Menards to be delivered to my home, that was at a cost of $75. I knew I would have to wait for one special order item for 3 weeks ,which they told me and I didnt mind.When everything was ready to be delivered to me (25 days later) they called and said they were out of an in store item and I could take a refund. If I wanted to haul a 20 foot item 30 miles to my house I wouldnt need to spend $75 to have it delivered, and delivery is just that, they dont unload anything, they pick it up with a fork lift and set it down where they want, not where you want it. I am disabled ,I will only shop at lowes and Home depot from now on. Home depot has better items and cheaper prices anyway
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3 comments
Anonymous
#829612

lol at your statement that Home Depot is cheaper than Menards. Menards takes great pride in ensuring that their prices are the lowest.

Anonymous
#757896

I believe your delivery comment but you last comment is a bunch of BS. If Home Depot had better items and cheaper prices only and *** would have bought elsewhere.

Anonymous
#757891

"Home depot has better items and cheaper prices anyway." TROLL! Everyone knows Home Depot is way more expensive.

QUALITY = HIGHER PRICE. JUNK = LOWER PRICE.

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Review
#463665 Review #463665 is a subjective opinion of poster.
Tags
  • bad service delivery damaged
We purchased a Poulan Pro 21" snow thrower "On Sale" in October for $399. We were told it had much more power than a 2 cycle thrower. Our first snowfall came December 8th. About two inches of light fluffy snow. We started it up and it vibrated like it was going to come...
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4 comments
Anonymous
#760969

Don't buy any power equipment with a cheap motor made in China. You got exactly what you paid for...a cheap piece of junk that won't last.

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Review
#463341 Review #463341 is a subjective opinion of poster.
Loss
$399

Menards in Chicago, Illinois - Bought their reversable decking

Bought Menard's reversible deck boards (made by Midwest Mfg.) and the display shows a slight fading of this product. The product is very nice looking in the store. So I Installed it on my porch and after three weeks it started to turn to a pinkish brown color it is just ugly. Went to the store in Hanover Park Illinois and they basically said tough contact our main office. Well they don't seem to care either I have been getting the run around from them and they say that they don't care their not going to replace or refund this product but they keep selling it even though they know it has problems. Called the BBB but they can't seem to make them do anything.
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2 comments
Anonymous
#829613

Wtf do you think happens to things when they sit in the sun?????

Anonymous
#757906

The BBB has no power, It's funny that people think the BBB can do something to retailers. All they can do is give them a grade then it's your responsibility to become aware of it and choose not to shop there.

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Review
#463169 Review #463169 is a subjective opinion of poster.
Loss
$116
I went to buy some boards and the sales rep asked for my phone #, when I told him I did not know it, he became very belligerent. He informed me I needed it to go into the lumber yard. After looking in my wallet for several minutes I located my number on a scrap of...
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14 comments
Anonymous
#942762

You're coming OUR yard. You don't let people into your house that you don't know their name right?

Neither do we. Plus most efficient way when guests call in and have no idea what they actually bought.

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Review
#463150 Review #463150 is a subjective opinion of poster.
Service
Menards Sales Manager