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Menards in Sandusky, Ohio - Employee was rude

Went in to get a christmas tree and had to ask 3 times for someone to call for help and when someone finally showed up he just threw the box in the cart. When I made the comment that the box was torn and had a huge hole in it the employee was already gone. WILL NOT be treated like I was a big bother. I had to wait around for around half hour. There was all these employees walking around but even after they were called to the area no one would stop and help. I used to really like the store but having second thoughts.
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3 comments
Anonymous
#756406

"Did you try asking of these employees you saw walking around?"

No because mommy was not there to speak for him. Saying can you please serve my son.

Anonymous
#756430
@Anonymous

ha ha ha ha ha! So true! What a WHINER

Anonymous
#756096

Did you try asking of these employees you saw walking around? Sounds like you just stood there and expected something to happen.

The fake trees are not that big or heavy in the time you waited I can assure you could have loaded it yourself :eek . It's amazing how long people will stand around and do nothing cause they're to lazy to do it themselves. As far as the hole in the box goes you should inspect all of Menards Christmas tree boxes at least half of them have *** like that already if not more.

I know I've stocked and sold them for years.

Finally if your expect help be patient and respectful to the people trying to help you. I'm sure you came across as a self centered BlTCH and no one wants to deal with that.

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Review
#462154 Review #462154 is a subjective opinion of poster.
Loss
$200
We bought an Amana washing machine on 10/27/13 and by 11/8/13 it was broke. We returned the whole washing machine back to Menards for a refund and they would not refund our money. They said it was policy not to refund any merchandise after one week. The only way they...
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5 comments
Anonymous
#756101

It's funny you want to blame Menards and then claim even the manufacture thinks its a ***** policy. The manufacture made that piece of junk your trying to return.

If it goes back to the store who do you think pays for it? Menards or the manufacture? IT'S THE MANUFACTURE. 99% of all the manufactures in USA want you to contact them if their is a problem, not the store that sold you the unit.

Be angry with the company that made the unit, not the company that's trying to protect their interest. The return policy is also stated on your receipt :) if your were a responsible consumer you would have read your receipt before the 7 days was up :).

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Review
#462037 Review #462037 is a subjective opinion of poster.
Loss
$369
I saw an advertisement in Manards November 29-30 sale paper for The Spencer Creek Manards in St Peters, Mo, advertising Energizer AA & AAA Batteries on sale for $6.99 for a pack of 16 I thought that was a good price so I drove the 12 miles to get some.and to look...
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3 comments
Anonymous
#751118

If this store was as busy as most on black friday morning that quantity could have easily been in the long lines of carts waiting to be checked out.

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#460768 Review #460768 is a subjective opinion of poster.

Menards in Middleville, Michigan - Purchased a junk Generator

Generator was junk, tried to use was not able to it has been less than a week and they will not take the item back. Tell me it is my problem. I am starting here to warn all customers not to deal with Menards. My next step is the better buniness bureau. Buyer beware it you purchase junk item you are on your own. Missing parts which I was not aware ot at the time of purchase until I got it home. Contacted Menards in Ionia Michigan. I was told tough. Would not resolve the issue. Highly recommend to all consumers do not shop at Menards.
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3 comments
Anonymous
#753063

Welcome to the bend over your at menards club! Doesn't suprise me one bit about the inferior quality they sell at menards.

Want to tell you to see the store manager but you probably know it would do no good anyway. you echo my experience with menards and the best thing to do is shop Lowes or Home Depot, at least they will treat you with respect.

Anonymous
#750452

Just follow the manufactures repair procedure and take it to an authorized repair shop and have it fixed under warranty. This will be done at no charge unless you failed to follow the instructions.

Failure to put oil in the engine or using stale fuel would be your responsibility and you would be charged for repair.

It's just like buying a car. The warranty on the generator calls for repair of the product, not replacement.

Anonymous
#748349

You are very misleading with your complaint. You should at the very least state what Menards told you, not twist their words! This is what Menards really told you!

(ALL PUSH GAS POWERED EQUIPMENT ONCE GAS IS PUT INTO IT CANNOT BE RETURNED TO THE STORE IT MUST BE TAKEN TO A REPAIR CENTER. IT WILL BE COVERED UNDER WARRANTY AS LONG AS YOU DID NOT CAUSE AND IT IS NOT A WEAR ITEM.) They more than likely also told you to contact the manufacture if you're missing pieces. The manufacture will ship them out to you at no cost most the time.

This return policy is a manufactures recommendation for Menards. It is also listed on your receipt and all over the area by the gas powered equipment. Menards employees are not qualified to asset if gas powered equipment have been abused that is why it must go to a repair center.

Menards has had manufactures walk away from them because of them taking to many returns on items that really had no issue to begin with besides a clueless consumer who jacked up their stuff.

As far as the BBB goes, lol :grin . They have no power.

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Review
#459851 Review #459851 is a subjective opinion of poster.
Loss
$675
I went to my local Menards in Wisc. to purchase some plumbing parts to fix my kitchen sink and dishwasher. I was having trouble finding all that I needed and went to the service desk for help. A man there was talking on the phone, so I waited patiently for an...
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6 comments
Anonymous
#746800

Hey oberto0, last night I hid sale items for myself and family members. I then cussed out guests, and played hide and seek to avoid helping them. I'm so unprofessional, you should write a comment to commend me of my "service" and "dedication" to guests.

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Review
#457877 Review #457877 is a subjective opinion of poster.
Loss
$95

Menards in Chicago, Illinois - A little help please..

Another lovely trip to my local menards. I was picking up 12 2-8 10FT 12 2-4 10FT and 20 pieces of drywall. Loaded the lumber, Headed for the drywall asked an employee if they could give me a hand said he would be right with me. So i started to load it myself never saw him again caught another employee walking by and he said one moment i finished loading pulled out of bay and there is both employees helping a guest load 4 1-4 8ft guess they are there to help with the light loads lazy lazy lazy.. i spent over 20.000 dollars at menards last year this year il give it to lowes.
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4 comments
Anonymous
#742813

HERE IS THE ANSWER TO YOUR COMPLAINT

DO WHAT YOU SAID AT THE END OF IT, BECAUSE MENARDS WILL ONLY GET WORSE OVER TIME. THE EMPLOYEES DON'T WANT TO WORK HARD FOR THEIR MONEY. THEY JUST WANT TO BE PAID FOR AS LITTLE WORK AS POSSIBLE.

SO, GO TO LOWE'S OR SOMEWHERE ELSE FOR A MUCH BETTER CUSTOMER EXPERIENCE. HEATLESS KNOWS THIS BECAUSE HE WORKS FOR MENARDS.

Anonymous
#742760

your right! lazy is being kind though.

Rejects seems to be a better word.

The management at menards is so incompetent, this is the way they train the employees. just be thankful you didn't have to deal with the store manager, then your experience would reach a whole new level.

Anonymous
#742650

Lazy? You clearly saw them helping someone else and call that lazy..

Typical Menards Customer. You think your number 1!

Your the best! You should get priority over everyone else!

Lowes has double the complaints that Menards does on here, but you can give them your money if you really want.

Anonymous
#742184

Maybe they were already helping others and didn't want to be rude to that person? Just a thought

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Review
#457538 Review #457538 is a subjective opinion of poster.
I always try my best to be clear and not vague with people. Wanting to spruce up the guest bathroom I picked out a bathroom sink / faucet / and vanity top (countertop) by pointing to and visually and verbally confirming what is displayed is what I want with an...
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3 comments
Anonymous
#739607

Why was the first thing you did was to post a complaint here? You could have saved the wasted time, gone to Menards and found that they took care of your problem. It seems odd that people have to complain when they have nothing to complain about.

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Review
#456346 Review #456346 is a subjective opinion of poster.
Loss
$104
Tags
  • menards wrong order
I bought 4 doors from Menards but I requested to have 2 of them with only one hole for the door handle instead of the conventional 2 holes in each door. I went to the store in 2 separated occasions. I was told on our first visit that a door with one hole could be...
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27 comments
Anonymous
#754811

I do work for Menards and I have not been paid to post. I do however want to say that like a retailers every location is different I am truly sorry you had a bad experience or several at one of our stores, but please don't talk about all of us as though none of us care and calling all of us losers is completely uncalled for, however I hope you all found what you where looking for and the rest of your projects went smoothly maybe one day you will all give us another chance at another location to make a mends.

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Review
#455084 Review #455084 is a subjective opinion of poster.
Loss
$500
Over the weekend I was at my local menards store buying household remoding items to take advantage of their 11% mail in rebate program. Everything was going fine until I was looking at the halloween display items. I Selected a figurine of a "haunted village" which was...
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8 comments
Anonymous
#742733

While I don't agree with anything this employee did, I would point out that most of the phones in the store do not call out of the store. Hardware, for example, can only call in-store. However, they are located right by Millwork and can go over to that desk to use their phone.

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Review
#454954 Review #454954 is a subjective opinion of poster.
Loss
$2000
Tags
  • retail store and hardware

Menards - Item not received--no refund given

I ordered an item online which they say was delivered to my house. I never received the item and they refuse to issue me a credit saying that the item was signed for--but they cannot tell me who signed for it or get me a copy of the signature. Now I have to go through my credit card company to get a refund. I'll never shop here again. Plus they were terribly unresponsive and almost rude to me. And it's impossible to get anyone on the phone in customer service--really impossible--I got forwarded to a voice mail eight times Terrible service Terrible Company
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2 comments
Anonymous
#741617

These direct shipped items are shipped through companies like UPS and FEDEX. Once the product has a tracking number from one of those companies it is out of Menards hands, as they sent it to UPS/FEDEX for shipment.

Your complaint should be taken up with them, not Menards. It isn't their fault that it isn't at your house.

justice1982
#737665

Sounds to me like your issue is with Fed-ex or UPS. I have had this happen with a clothing company out of Chicago.

UPS/Fed-ex have to provide proof of delivery to you and they carry insurance for these types of things.

You can get the tracking number from Menards and then contact the shipper and file a lost item complaint with UPS/Fed-ex. Agree or disagree, this is how these issues are handled.

Or maybe it was stolen off of your porch...can't trust people these days.

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Review
#454917 Review #454917 is a subjective opinion of poster.
Loss
$213