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I ordered close to 7.000.00 worth of roofing that's special order and it takes 15 days or longer right how about 30 days then when they delivered things were missing the driver said too bad its not my problem take it up with menards I did I gave them an a good reaming...
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3 comments
Anonymous
#763331

I have contacted the store manager at the greater Muskegon store to advise, please be patient and menards will make this transaction as easy as possible. If II would have been managing this store you could have spoke directly with me and problem solved.

In order to serve our guests better, I am now in charge of all menards complaints and it is my responsibility to better those bad experiences rather than make them more difficult, as I have in the past.

I have offended many of you and from now on I will personally deal with every complaint in all of our stores through this site. Happy Kwanza everyone, and please remember to sign up for health insurance as President Oboma has and we should also to make this work.

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Review
#466116 Review #466116 is a subjective opinion of poster.
The reason of my message is regarding the bad customer service I received on behalf Menards in Schaumburg, IL. On 12/14 I got a snow blower (from store display)with my Menards Credit Card; on 12/16 attempted to use it for the 1st time and as soon as I turned it on, it...
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14 comments
Anonymous
#770848

Hey heartless here, how is everyone doing? hope kwanza was a real thing for you, like is was for me.

Did everyone sign up for Obamacare like our president ordered us to do, hope so we have to make this work that's what uncle joe says too. Anyway I have to admit after reviewing the above complaint, listen I Am currently re-writing the entire menards employee work manual, this guest was right! If the employee told you to return th item, we should take it back " no questions asked".

I realize we sell inferior quality, Chinese made products with gas motors on them but that does not let us off the hook to make sure they will run after the sale. I am currently speaking with store manager to see if we can resolve this problem by making a full refund.

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#464932 Review #464932 is a subjective opinion of poster.
Walked into Menards in Terre haute Indiana this morning an over heard an Menards employee degrading another employee of Menards. The female employee was being very loud speaking to another female employee about the gentleman (Menards employee) thats disabled. Stating...
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3 comments
Anonymous
#760456

What you should do is speak to the head manager about this matter. I have an adult mentally handicapped daughter working in a fast food place and she overheard one of her co-workers telling another employee that she couldn't do a lot of things because she was a "retard." When my daughter came home and told me about it, she stated that she had started to cry when she overheard it, and one of the managers took her her back to the kitchen to comfort her.

I emailed the head quarters about it and received a phone call from one of the higher ups, who stated he had talked with the head manager of the business and all the employees were going to have to be retrained in how to work with all types of people, etc. Within a short period of time the worker who had made the comment ended up being fired along with her boyfriend. The funny part is they were both on the slow side(mentally,) however not enough to be called mentally handicapped. A lot of people don't think before they speak.

This incident should definitely be reported to the head manager and then if nothing is done about it, take your business elsewhere.

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#464782 Review #464782 is a subjective opinion of poster.

Menards in Forsyth, Illinois - Out of stock on my order

I ordered several item from Menards to be delivered to my home, that was at a cost of $75. I knew I would have to wait for one special order item for 3 weeks ,which they told me and I didnt mind.When everything was ready to be delivered to me (25 days later) they called and said they were out of an in store item and I could take a refund. If I wanted to haul a 20 foot item 30 miles to my house I wouldnt need to spend $75 to have it delivered, and delivery is just that, they dont unload anything, they pick it up with a fork lift and set it down where they want, not where you want it. I am disabled ,I will only shop at lowes and Home depot from now on. Home depot has better items and cheaper prices anyway
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3 comments
Anonymous
#829612

lol at your statement that Home Depot is cheaper than Menards. Menards takes great pride in ensuring that their prices are the lowest.

Anonymous
#757896

I believe your delivery comment but you last comment is a bunch of BS. If Home Depot had better items and cheaper prices only and *** would have bought elsewhere.

Anonymous
#757891

"Home depot has better items and cheaper prices anyway." TROLL! Everyone knows Home Depot is way more expensive.

QUALITY = HIGHER PRICE. JUNK = LOWER PRICE.

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Review
#463665 Review #463665 is a subjective opinion of poster.
Tags
  • bad service delivery damaged
We purchased a Poulan Pro 21" snow thrower "On Sale" in October for $399. We were told it had much more power than a 2 cycle thrower. Our first snowfall came December 8th. About two inches of light fluffy snow. We started it up and it vibrated like it was going to come...
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4 comments
Anonymous
#760969

Don't buy any power equipment with a cheap motor made in China. You got exactly what you paid for...a cheap piece of junk that won't last.

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Review
#463341 Review #463341 is a subjective opinion of poster.
Loss
$399

Menards in Chicago, Illinois - Bought their reversable decking

Bought Menard's reversible deck boards (made by Midwest Mfg.) and the display shows a slight fading of this product. The product is very nice looking in the store. So I Installed it on my porch and after three weeks it started to turn to a pinkish brown color it is just ugly. Went to the store in Hanover Park Illinois and they basically said tough contact our main office. Well they don't seem to care either I have been getting the run around from them and they say that they don't care their not going to replace or refund this product but they keep selling it even though they know it has problems. Called the BBB but they can't seem to make them do anything.
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2 comments
Anonymous
#829613

Wtf do you think happens to things when they sit in the sun?????

Anonymous
#757906

The BBB has no power, It's funny that people think the BBB can do something to retailers. All they can do is give them a grade then it's your responsibility to become aware of it and choose not to shop there.

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Review
#463169 Review #463169 is a subjective opinion of poster.
Loss
$116
I went to buy some boards and the sales rep asked for my phone #, when I told him I did not know it, he became very belligerent. He informed me I needed it to go into the lumber yard. After looking in my wallet for several minutes I located my number on a scrap of...
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14 comments
Anonymous
#942762

You're coming OUR yard. You don't let people into your house that you don't know their name right?

Neither do we. Plus most efficient way when guests call in and have no idea what they actually bought.

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Review
#463150 Review #463150 is a subjective opinion of poster.
Right after I paid for my shopping of more than $ 2,000, the security lady accused me that I put a ridiculous $5 pocket knife on my pocket. That is the worst shopping experience of my whole life! She didn't even wear a badgged with her name, security uniforme or...
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11 comments
AxiomaticRabbit498
#1687836

It just happened to me at the menards I have been shopping at for years, surrounded by cops frisked and then my pockets went through right in the middle of the store in full view of the other shoppers the whole time they kept saying where was the stuff I stole after they realized I was innocent they (the cops ) apologized the menards guy just kept smiling just as he had been doing through all of it, and the other poster is right it’s not about skin color. I’m a 54 year old white married father of two factory worker you can’t get more white bread than that.

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Review
#462476 Review #462476 is a subjective opinion of poster.

Laws and regulations set forth by FMCSA, and the new CSA regulations need to be abided by from Menards.

Menards is by far the worst company I have seen, in regards to following the laws set forth by the FMCSA, and many of the drivers I have met are no better. The loads are not built properly, nor are they hauled in compliance.As a driver myself, I have had to force the Menards I deliver for, to change their practices, or I refused to make the delivery. It is a battle every day, to keep Menards in compliance. We drivers are the ones who will pay the price, if you don't keep a proper log book (and yes you do have to keep a short haul log book, in Michigan anyhow), it is now a $1,000.00 fine. No operating authority, or hauling outside the scope of your authority, more than twice that cost. Heads up, CSA is cracking down on us, and Menards will not pay your fines, they will simply replace you when you are placed out of business. Read the FMCSA book on how to properly load and secure loads, and keep yourself out of trouble. You will learn how illegal Menards loads really are.
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2 comments
justice1982
#754793

As a Contract Hauler for Menards, you are responsible for how the truck is loaded and secured. This is listed in your Contract Hauler Agreement.

The loaders of the trucks are not trained in what over-the-road laws are because they don't drive over the road, you do. Please take the time to work with the truck loaders at your store as to YOUR expectations of YOUR truck. Once the load leaves Menards, it is YOUR responsibility.

As for Menards being "by far the worst company I have seen, in regards to following the laws set forth by the FMCSA," if the law isn't being followed, it is because you are allowing your truck and trailer to break them. Don't blame everyone else because of rules you are supposed to follow.

Anonymous
#764994
@justice1982

Yes you are correct except as stated by a DOT officer to Menards, they are still responsible, and can be held liable by law. Their employees need to be trained how to properly build loads/load trucks.

It makes it easier on all to do this properly, from the start, instead of wasting everybody's time to redo the loads that should have been done right in the first place. Seeing that the driver is responsible, than work with the driver, instead of butting heads. The fines the driver gets are excessive, yes the driver, not Menards. Menards cares more about the money the managers can put in their pockets from bonuses than they are about public saftey, and doing the job right.

OH YEAH, we forgot about the service to the customer Menards is so proud to advertise, but not to live up to. :eek

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Review
#462461 Review #462461 is a subjective opinion of poster.
Tags
  • ddright

Menards in Milwaukee, Wisconsin - Twinkling LED Tree Lights are a Total Rip-Off

Last year I purchased a twin pack of LED "Stay On" tree lights (total of 360 lights) from Sams Club for $22.95. Wanting a little sparkle, I purchased 2 boxes of "Twinkling" LED Tree Lights (70 lights per box) from Menards (the exclusive distributor of those lights) for $14.95 per box. This year when I setup the tree I discovered that only 15 of the 70 LED bulbs actually twinkled. According to the Menards' Customer Service that is exactly how many LED lights are supposed to Twinkle. Nowhere on the box does it indicate that 55 LED lights will Stay On while only 15 will Twinkle. Either it was deceptive marketing or fraud. There is only 1 item I will continue to purchase from Menards, otherwise the rest of my business will go elsewhere.
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2 comments
Anonymous
#757778

yes I have bulbs out on my led lights from them also, they didnt last one full season, they dont go out one at a time 10 to 15 bulbs in a row go out

Anonymous
#754422

Good :p

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Review
#462262 Review #462262 is a subjective opinion of poster.
Loss
$30