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Menards - Disrespectful Customer Service Review from Chicago, Illinois

Menards has no respect or appreciation of women customers. Was at the Morton Grove, I'll store today and wanted to ask a questio regarding hard top gazebo (not an inexpensive item). Went to one of the free standing help stations (that's a joke) and the guy turned around and said What do you want? I turned, left my cart with items in it and left the store and went to Lowes. Money paid by women goes toward your salaries just like the money paid by men.
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1 comment
Anonymous
#853569

I know what you mean, I hate when I go to ask someone a question and they ask me what I want. They must really hate women there to try to help them.

He should learn, next time he should just stand there and stare at you with a blank look on his face until you start talking. How dare he ask what you want!!!!!

Review
#485777 Review #485777 is a subjective opinion of poster.

ACCESSING THE MENARDS BIG CARD WEBSITE TAKES OVER AN HOUR IF AT ALL

Each time I attempt to access the website, it always take me to another site and on and on and on. Under its web address, it just takes me anywhere, as now I am double pissed. Menard, for God's sake, have a person that knows what they are doing to set up your website to be customer friendly. I still haven't paid my bill - guess again I will have to walk into a store. WHEN I am not at home it takes me to the nearest store when all I want to do is to make a payment. if a new web site is implemented the customers who use the web to pay their bill should be notified, don't you think?
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Review
#485776 Review #485776 is a subjective opinion of poster.
I asked at the service desk where to pay for 15 bags of mulch so I could drive to the back to get it. The woman said, "Go to building supplies". I went to building supplies. He didn't take my money, but issued me an invoice for 15 bags. I asked him if I paid him. ...
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5 comments
Anonymous
#816546

It is lazy people like you who make me hate my job at Menards (I am in the process of looking for a different job) so many times people come in to ask where something is & I specifically tell them, might I add I am on a register & I cant leave my register otherwise I would show them where its at & then they respond "Oh thats way on the other end of the store I am not going to walk that far" And I even had one guy tell me to tell my manager that a certain product should be closer to the door so customers dont have to walk so far to get it. So *** dumb. People suck.

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Review
#484616 Review #484616 is a subjective opinion of poster.
DO NOT SHOP AT MENARDS ... CUSTOMER SATISFACTION IS NOT THE COMPANY'S GOAL ... LIKE THEY CLAIM ON THE CORPORATE PHONE RECORDING. We purchased singles at 7 p.m. on a Saturday for $21.98 a bundle from the Menards on the south side of Cedar Rapids, Iowa, which also...
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8 comments
Anonymous
#812477

for all the menarded employees, please get on a govt. program and collect you mental disability checks. We don't want your comments here!

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Review
#482801 Review #482801 is a subjective opinion of poster.
Loss
$150
Menards customer service ONLY communicates via US Mail. I sent in all the details two weeks ago and just received a copy of a letter that they sent to the door manufacturer, asking them to contact me about the issue. This could have been done in a day, via phone or...
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8 comments
Anonymous
#813657

What happens when the phone calls are made and they say a new door is being shipped out and it never shows? I bet you would wish that they had done it on paper so you don't have to go through the hassle of reexplaining again? Sounds like accountability and keeping a legal record to keep the manufacturer honest to me.

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Review
#482494 Review #482494 is a subjective opinion of poster.

Menards in Saint Louis, Missouri - Hot Buy ***

I made a special trip to Menards to pickup a garden hose timer that went on sale yesterday for $24.98 only to find out that they only had two to sell in the St. Louis region and those were long gone. After talking to the department manager and assistant store manager they could only reference the ad which said,"while supplies last". Translated that means, "Hi sucker, come in for something we don't have (but at a great price) so you will buy something that is not a great price" I guess integrity is something Menards just does not stock.
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3 comments
Anonymous
#829602

So you couldn't have called verifying they had the timer??

Anonymous
#803188

It sounds like your life is over now because you didn't get this timer. I'm sure Menards is more pissed than you are because they under estimated the demand on this item. Best advise to your is to move on.

Anonymous
#803152

If you see an ad with a hot price that says limited to stock on hand get there as soon as the sale starts. If you can't get there right away call and see if it is still in stock before you go to the store.

It's no different than a black Friday 5 hour sale. Many of those items are gone in the first hour.

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Review
#481947 Review #481947 is a subjective opinion of poster.
Tags
  • Hot deals
Chose $500 in Patriot lights during their Feb sale. At the checkout we were charged the regular price listed on the shelf. When we challenged the sale price, the supervisor at the O'Fallon, IL store insisted the price we were charged was the sale price. Menards is...
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6 comments
Anonymous
#813659

I have been shopping at Menards for a long time now. Make sure you look at the sign.

It will tell you that the tags reflect the sale price.

Don't worry I made the same mistake. I felt pretty *** when I realized the answer was right in front of my face all along!

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Review
#481213 Review #481213 is a subjective opinion of poster.

Menards in Niles, Illinois - Sale price does not ring in at cashier

not the first time either...i get the to cashier and if i didnt pay attention i would have been charged 200 dollars instead of 150 for a fan! insane! 50 dollars more! took 10 minutes for someone to find the fan and my husband had to go with him. the whole time i am standing at the cashier with two small children. all the sudden the cashier looks at me and tells me i owe 189 total. i looked and her and had no clue she was talking to me. all the sudden i realized she was talking to me. i asked her about the lamp. she said yes i got the sale deal. like it was a reward due to my diligence. unreal. i paid and swore i will never be back at that store.
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2 comments
LogicalOne
#800388

oooh excellent post Anonymous. Agreed, every person should work retail just to see how it really is.

Couldn't have said it better myself.

Probably wasn't her money, is was probably her husband's. :upset

Im slowly starting to like your posts Anonymous 8)

Anonymous
#800122

What more than likely happened here is that they were putting up the sale that will be in tomorrows paper. It can take several hours to put up all the sale prices and yes it starts before the store closes.

Be happy you got the sale price today rather than having to come back for a price adjustment tomorrow.

You also got to double dip as you not only got the sale price but the 11% rebate as well. You should try working retail for a month or two and perhaps your attitude would change.

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Review
#480967 Review #480967 is a subjective opinion of poster.
Loss
$50
Today I confirmed why I closed my credit card with Menards years ago and only go there when I have no other choice. I purchased an item tagged at $9.99 and was charged $12.99. When I noticed the receipt, I spoke to the customer service person. She sent someone to...
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7 comments
Anonymous
#829604

Actually, considering that Home Depot and Lowe's is nation wide while Menards is only in a handful of states Menards ranks consistently well statistically.

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Review
#480509 Review #480509 is a subjective opinion of poster.
Sent in three rebates totaling over $150 in rebates to Rebate International through Menards. All three were sent in on time. Never got one rebate. Never any contact available for rebate international. Resubmitted the rebates on three different occasions with no...
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5 comments
Anonymous
#954640

I applied for a rebate in excess of $100 fall 2014 but haven't heard a word back. Really disappointed

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Review
#479505 Review #479505 is a subjective opinion of poster.
Loss
$160