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Sunday morning 9:30 four cash registers open with 8-10 people in line. What's wrong with this picture? I would like to see more personal checking out when there is more than 4-5 persons in line. When looking around there is plenty of employees just standing around just...
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7 comments
Anonymous
#865580

Just because there are people working does not mean that they know how to run the register. We are trained for days on a register and tested thoroughly to see if we can run it correctly.

It takes one press of the wrong button to screw up the whole transaction. We do our best.

Give us a break once in a while. You dont see me going to the place you work and pointing out everything that you do wrong.

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#512582 Review #512582 is a subjective opinion of poster.
After a major reroofing project...Filled out rebate forms...like jumping through hoops. Expecting a cash refund, which I specifically asked about. Was sent a in store credit. I needed the CASH to pay the tax on taking money from a IRA early. When I called to ask...I...
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9 comments
Anonymous
#865581

Are you an ***? It says on the rebate slip you send in that it is on and in store credit.

Do you not read a contract before you sign it? Do you not read the headline of the paper before the story?

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#512040 Review #512040 is a subjective opinion of poster.
I went to Menards because I was and told them exactly what I wanted. A low-maintenance deck with the dimensions. I also went to Home Depot for the same thing. I ended up buying the Ultradeck with uv protection (is that the fusion) I just got it down so it hasn't faded...
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Review
#511819 Review #511819 is a subjective opinion of poster.
Loss
$2000
I ordered over $1500 in wood for delivery. When I came to the customers home to build I noticed 1/2 of the pile of wood was broken and had came loose from the straps. I was told when the delivery driver dropped it off he threw it down and problems happened. I called...
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4 comments
Anonymous
#853581

You bought it from Menards, then you hired a delivery driver. The problem occurred with the delivery driver, so that's who you need to speak with.

This isn't a difficult concept.

I can believe half the wood was damaged. Wood doesn't have to be 2x4s, it could easily be 1/2" plywood or something else that's pretty easily breakable (not demolished, but easily could have corners snapped off, etc).

Could also be wood siding, or a myriad of other things that are not what is traditionally considered "lumber". It just says "wood".

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#509889 Review #509889 is a subjective opinion of poster.
Loss
$500
Menards has lost another customer... and statistically 10 more after this! I live 1.15 miles from a Menards location in Tipp City, OH and have frequented this location for nearly 4 years with continued frustration. The last straw... what retail outlet waits to have 0...
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3 comments
Anonymous
#838866

Talking with a customer service representative will not change anything about how Menards order items. Matter of fact Menards system is highly effective.

It much quicker than having a human do it and it greatly reduces errors. Do you have any idea how many different products Menards sells, now imagine having to manually place an order for each and everyone of those once the quantities begin to get low. What most people do not understand is that Menards normally and most major retailers do not have endless volumes of stock. It simply does not work that way and the last thing a retailer wants to do is buy more than they can sell.

And sometimes simply supply cannot keep up with demand, that falls onto the manufactures shoulders.

The only thing Menards ever sells out of is sale items (reread my supply and demand comment or try googling it) or items they low stock because they're not quick movers. It's very obvious from your argument you lack knowledge with manufacturing and retail.

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#508608 Review #508608 is a subjective opinion of poster.
Loss
$50
Menards Management Review from South Bend, Indiana
I had a roofer, who was highly recommended by Menards(against store policy) not tarp my exposed roof when 2.8 inches of rain entered. Damages were extensive throughout the house. $83,000, 3 permanent injuries ,33 months later I have been in legal battle to win my...
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8 comments
Anonymous
#953252

I mean why would Menards pay for your hiring of a shotty worker. Do you have to pay Menards when they hire a bad worker?

No? OK just making sure. I hope this was a lesson for you to teach to your students. There is a real world and living under a rock doesn't help you any.

Wake up...smell the roses and do something for yourself. America home of the freedom to be whatever you want to be; you just have to work for it.

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#507870 Review #507870 is a subjective opinion of poster.

Menards - Review about Bad Customer Service from Darien, Illinois

Bad customer service . They do not know how to treat customers. This is the Melrose Park store in IL
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#507791 Review #507791 is a subjective opinion of poster.
Max rebate was for 20 qts only purchased 10, sent in 2 rebate forms for 5 qts ea, they sent one and ignored the other their web site for tracking is a joke will not accept the rebate #. Naturally store just refurs you to web site. If you are a vet. home depot. lowes,...
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5 comments
Anonymous
#843677

You are incorrect about the double tax. That is simply not true.

If you contact the rebate company, they will fix it. I've done this a dozen times for customers in mhy store and the rebate company makes it right 100% of the time.

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Review
#507673 Review #507673 is a subjective opinion of poster.
Loss
$10

Menards - Review about Receipt Mistakes from Morrow, Ohio

I had a problem with items on my receipt not matching my actual purchase. I asked to speak to store manager of woodstock store (jason). He did not care to help me and barely made eye contact with me while trying to explain ripping me off. His explanations didn't even make sense. Then he changed his story several times. management to date.
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Review
#507617 Review #507617 is a subjective opinion of poster.

Menards - Review from Richton Park, Illinois

I have been with the company many years .. No wage increase for over 6 years.. Finally offered raise if passed compentcy test ... Ask questions I never was given answers to .. So I failed test .. Talk about discrimination .. Menard's doesn't want to help the poor man struggling .. Unfair test and not legal
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4 comments
Anonymous
#856065

Really guys? The competency tests ask *** like: what's the square footage of a 12x10 room.

Or: "if you're selling 100 square foot of tile, and you should factor in 5% waste, how much do you actually sell"? Now, they DO make the tests harder for managers, i've been told.

But a part timer's test should be so easy that people that don't even work there should be able to score at least 50-60% (you need 70% to "pass"). Also: If you were the owner of a business, and after 6 years someone proved to you that they did NOT learn anything about the job that they have working FOR YOU, would you really give them a raise???

Anonymous
#838077

Like anonymous said below you should know this stuff by now. And if you don't you shouldn't be getting a raise.

Problem is corrupt managers who give the answers to their friends who don't know the answers. But have no problem letting someone they dislike struggle and fail the test.

Anonymous
#838867
@SharkNasty

Great news I passed my test today with a 100% score.

Anonymous
#837400

The items on the test are based on the basic knowledge you should have in your department based on the length of time you have been in the department. There is nothing on the tests that you shouldn't have learned from basic training, in home training, talking to vendor reps, taking time to look at displays and packaging of the products you handle on a daily basis.

If you didn't pass the test you aren't trying very hard to gain the knowledge you need to answer the basic questions a customer might ask you. If you aren't working at gaining this knowledge you aren't ready for a raise.

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Review
#507562 Review #507562 is a subjective opinion of poster.