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3.7
Details
I bought a YS-400 Yard Sport UTV from Menard's. They were made on a contract run by a company in Carrollton, Texas, just 4 blocks from where I used to live. I had a few problems but Menard's did work them out (with a little prodding). I wanted a "Certificate of Origin"...
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2 comments
Anonymous
#1019997

What is the phone number to the manufacture in Texas? I need a electrical diagram.

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Review
#540625 Review #540625 is a subjective opinion of poster.
Reason of review
Fair pricing
The freight cars I recently purchased 279-0863 the couplers are not comparable with my Lionel trains you have not answered my email about my problems.i emailed you within. The last 3 weeks and have not gotten an answer,do you answer your emails? I have contacted the...
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Review
#540440 Review #540440 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$50
Preferred solution
Let the company propose a solution

Menards in Minot, North Dakota - I VERY MUCH DISLIKE THE JINGLE...

4.5
Details
My shopping experiences at Menard's over the years have been largely good ones with one notable exception; The "Jingle" seemingly played endlessly in the store. I find it very annoying and hope that a fine company such as Menard's would consider a new "catchy tune" or better yet a variety of "old country and bluegrass music", "Elvis and The Beetles" etc. Anything but that tiresome, never ending "shop Menard's" now played without relief. The present situation accomplishes one thing for me - I want to get out of the store ASAP. Another idea I personally would like to see is easier internet access to our local store.
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4 comments
Anonymous
#889143

Try working there. It plays every 7 minutes.

Anonymous
#888897

The key to advertising jingles is that people recognize it. Not like it, just recognize it. Mission accomplished!

Anonymous
#878009

Hearing "save big money" over and over is not anywhere as annoying as the direct tv staff menards invites into their stores to preform an act one small step above panhandling. Also try working at menards and having to do *** "blue light" announcements over the intercom to promote sale items in your department.

Anonymous
#877221

Don't count on them changing a jingle that's worked well for 40 years.

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Review
#539938 Review #539938 is a subjective opinion of poster.
Reason of review
Annoying Jingle and difficulty in reaching a "living person" by phone.
Preferred solution
Call or email me if you wish to discuss my complaints.

Menards - Return Fee Review

We recently bought a kitchen faucet from Menard's, however when we went to install it we realized we needed a different one. We never imagined that they would charge a 25% resist rocking fee costing us $50 to return a $200 faucet that was brand new. I might as well have thrown the money away. I don't know how they compete with any other stores. I will NEVER shop at Menard's again.
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3 comments
Anonymous
#876418

If you were charged a 25% restocking charge it was because you purchased a special order faucet that they do not stock. They will end up selling it in their bargain area at 50% or less of what you paid for it.

It states on the special order that there will be a 25% restock charge if they even accept the return. In the future don't special order merchandise you aren't sure will fit your needs. If it has to be special ordered it isn't common enough that there will be a great demand for it in the store.

Don't expect anything different at other retailers either. No one wants to get stuck with product that isn't going to sell rapidly.

Anonymous
#876679
@Anonymous

Anonymous is spot on however, he/she left out the part where you were not charged shipping and handling. The restocking fee is to help recover this loss.

Anonymous
#888899
@Anonymous

Kudos to these 2. They obviously understand.

However, I wish the team member would have made that clear to you.

This is a standard practice...even at the other home improvement retailers.

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Review
#539396 Review #539396 is a subjective opinion of poster.

Menards in Abilene, Kansas - Rebate rip off!

How about the rebates! What a joke the 4.37 rebate arrives on a postcard through the mail unharmed. But when you have a $647.88 rebate shipped on a *** postcard mysteriously it never shows up? Imagine that and then they tell you we don't handle the rebates someone else does. After emailing and no reply for two weeks you get an email rebate used in another town sorry no other rebate will be issued! Your SOL, oh and when you redeem a rebate no ID is required you save big money! Should be We Save Big Money. All my money goes elsewhere now.
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2 comments
Anonymous
#876745

Why can't menards just put the rebates in envelopes instead of using loose index cards rebates. If you hide the dollar amount or the fact is is a rebate 99% of mail theft issues will be gone

Anonymous
#876681

Not accurate, large Rebate require an ID to use. This policy was put into place about 1.5 years ago.

To prevent theft.

And Menards Rebates are handled by Rebate International. A company owned and operated by Menards, but they claim to resource it out to avoid mail and consumer errors.

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Review
#539288 Review #539288 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$648
Preferred solution
Let the company propose a solution

Menards refuse to return my money

2.8
Details
Bought a 16 x 7 garage door at menards paid $435. Store closed soon after and I didn't picked up the garage door. I went to another menards store, told them what happen. After a year or more of investigation I was told that I was right and they would give me a store credit only. I said I want my money back not a store credit due to the amount of money owed me but Menards refused my request. I want to take legal action against Menards because they are actually stealing money from me. They would have arrested me if I took a $2.00 item from them.
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4 comments
Anonymous
#883152

Menards has closed a number of stores in order to tear them down and build a larger store on the same land.

Anonymous
#882661

I'd be interested to know which store you purchased it from. I don't think Menards has ever closed a store...

Anonymous
#875663

You realize Menards is not a warehouse to store your stuff til you need it right...when you purchase something you need to pick it up ASAP....also per return policy plastered all over the store and on your receipt it says after 90days you get a store credit. Shoulda been proactive dummy..at least your even getting money back

Anonymous
#875423

Why didn't you pick up the door when you bought it? It takes 4-6 weeks for the store to close after the closeout starts for the store to actually close.

Close out items are sold with the intention you take them with you or have them delivered right away. I expect you purchased the door at least 6 weeks before the store closed or you would have taken it with you as you would have known the store was closing soon. As you more than likely purchased the door at least 6 weeks before the store closed and then went to another store at a later date it's entirely possible there was more than 90 days from the time you purchased the door and the time you requested a refund.

Their refund policy states that refunds after 90 days from the purchase date will be in the form of a store credit. In the future don't buy products and expect a store to store them for you, they aren't storage warehouses.

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Review
#538451 Review #538451 is a subjective opinion of poster.
Reason of review
Stealing my money
Loss
$435
Preferred solution
I want my money back with 13 months interest, including pain and suffering compensation!

Menards in Brighton, Michigan - Delivery service

1.3
Details
I purchase a deck package from menards (which they designed for me). I paid for delivery of the deck and noticed after starting construction, that they had sent a lot of wrong sizes for my deck. When I called them and explained that most of my order was wrong and I would like to have them pick up the wrong stuff and deliver the correct wood, they said they would but I would have to pay for delivery again. I wrote the corporate office and the very short letter that I got back said....sorry they made a mistake and they would exchange the wood BUT I would have to pay delivery again....now if this was my mistake I would gladly pay..but it wasn't...so buyer beware..I took most of the stuff back myself and purchased the correct items at Home Depot...still have 20 footers out front that won't fit in my car!!!
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2 comments
Anonymous
#899711

Why didn't you reject the shipment when they asked you to sign that the delivery was all correct?

Anonymous
#875667

Did you not look over the design to ensure it was correct...sounds like it might be partially your fault. I wouldn't drop that much $ unless I looked it over

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Review
#538271 Review #538271 is a subjective opinion of poster.
Loss
$3000
Preferred solution
Let people know

Menards - Manager Review from Saint Paul, Minnesota

I went menards store in stpaul university I had to return coffee pot store manager said if u have receipt or not I canot return the manager is very bad person I do not think I wil be shoping there any more
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1 comment
Anonymous
#877574

They have a receipt lookup kiosk directly across from the customer service desk. You can find and print your receipt to return your item.

They have a receipt lookup kiosk directly across from the customer service desk. You can find and print your receipt to return your item.They have a receipt lookup kiosk directly across from the customer service desk. You can find and print your receipt to return your item.

They have a receipt lookup kiosk directly across from the customer service desk. You can find and print your receipt to return your item.

Review
#537893 Review #537893 is a subjective opinion of poster.
1.0
Details
Wow Menards.... My husband and I Picked out a sink for the bathroom and went to pick it up. We asked the lady who was working in the department if she can help us... We were we wanted to buy a sink and needed to find it and buy it. She was like…. Ok… so you go get a...
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1 comment
Anonymous
#875195

Lol

Review
#537565 Review #537565 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lumber Review

I went to buy some lumber and had to work for the purchase. I had to go in the store, get a picking ticket, go to regester, pay for it, went to lumber yard. They didn't have it. Had to get refund. Walked out of store, went to THE HOME DEPOT. Went to there lumber yard found what I was looking for. Paid for it at lumber yard gate. MISTAKE MADE, DIDN'T GO TO HOME DEPOT FIRST!
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Review
#537041 Review #537041 is a subjective opinion of poster.