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Staff Review

2.5
Details
You should put people on the floor that know what they are actually talking about not act like it.
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Review
#596221 Review #596221 is a subjective opinion of poster.
Reason of review
Poor customer service
The clerk didn't ring up my countertop so the order didn't get placed. The sink basin I picked out in store (undamaged) showed up with *** in it. The sales staff seemed to want to do their jobs professionally, but management gave the impression they don't care how bad...
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5 comments
Anonymous
#947025

Dear thief,

We have one less problem without you

Thank you,

Menards staff

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Review
#596205 Review #596205 is a subjective opinion of poster.
Reason of review
Poor customer service
2.4
Details
I ordered a countertop from Menards. Everything went o.k. until my installer tried to put in the sink and it didn't fit. I compared the countertop with the template and the opening for the sink was cut 2 inches too long on the back side. When I contacted Menard's...
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1 comment
Anonymous
#946493

Anybody that has done any amount of remodeling knows mistakes happen. As should a good installer.

A good installer would have checked the measurements on the top to be sure everything was correct before they tore out your old top.

Yes, Menards countertop supplier made a mistake but if your installer had checked the top before they tore your old top and sink out you wouldn't be working in a kitchen without a sink nor as large a labor bill. Your installer is partially to blame for your problems as well.

Review
#594671 Review #594671 is a subjective opinion of poster.
Pros
  • Prices
Cons
  • Poor customer service
  • Response of corporate management
  • Response of local management
Reason of review
Order processing issue
Loss
$300
Preferred solution
Full refund

Menards - Theft Issue Review from Rancho Cucamonga, California

1.4
Details
Menards accuse me of stealing they said i stoled a saw blade 10 inch November 13th 2014, the Menards in Golden Valley you push your cart up to the register they unloaded and run the product through the scanner, I paid them what they told me and went on my way, just today I spent 45 minutes talking to the Golden Valley Police Menards said I stole the blade, the value of the blade was between 14 and 20 dollars I have never stolen anything in my adult life I have worked in multi million dollar homes I am certified to work in a nucular missile launch center I'm a member of their contractors Club last year was a slow year and I only purchased $16,000 in merchandise the year before that $28,000 this does not include what my son , subcontractors purchase for me I have canceled any business that I am doing with Menards in telling everybody what they have done people who know me would tell you you could leave a pile of gold in front of me I would not touch it if it doesn't belong to me I don't want it Menards you suck and I promise you I will find a way by telling everybody what you have done
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1 comment
Anonymous
#945095

You should be aware that you are also telling everybody what you have done.

Review
#594422 Review #594422 is a subjective opinion of poster.

Menards in Saint Joseph, Missouri - Bathroom vanity nightmare

ordered 60" vanity base, St.Joe, Mo. on 1-6-15 was told it would be in within 7 days of the special order. The order actually came in 6 days-yea! Drove 25 miles to store to pick up vanity and top. Top is correct but vanity is brown and not the white I ordered. Box labeled white. Now I am told I can't get replacement till 3-25-15!!!! That's insane! The mfg. doesn't answer phone calls or e-mails from this Menard's Mgr. told me they are having issues with this vendor MAGICWOODS products made in Indonesia. They need to drop Magicwoods as a supplier. Their customer service STINKS!
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Review
#594283 Review #594283 is a subjective opinion of poster.
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

Other Product Review

I do not think I was treated fairly by the Menards company, read my review on the pissed site! The one about Grand Island
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Review
#593428 Review #593428 is a subjective opinion of poster.
Reason of review
Poor customer service

Menards - Staff Review from Warsaw, Indiana

Was shopping at the Menards in Warsaw Indiana and over heard a GM yelling at one of his employees. This store was very busy this day and the we're people everywhere, the employees were doing the best they could. The GM was yelling at him for having stuff in the back isle of that certain department. The employee tried to explain they were so busy and he was getting to it right now and the GM continues to tell at him, in front of people. Absolutely ridiculous and uncalled for. I would like to report this certain GM if I knew who to report him too.
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2 comments
Anonymous
#944006

All too typical. GM's are used to this treatment by the corporate office and it just runs downhill from there. Very little positive reinforcement at Menards, rather than catching an employee providing good service and praising an employee they would rather belittle a person for something like a little freight or project not being done that should be secondary to customer service.

Anonymous
#955373
@Anonymous

wow, when did you become expert on 287 Menards GMs management styles? if a situation caused a danger or safety issue I would hope a little passion would be expressed to keep me and my family safe. A sorry after something falls or trips someone is too late!

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Review
#593104 Review #593104 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
Purchased unit because i have a large family and Menards has washers in stock. Persuaded to buy LG because of 10 yr warranty. 11 days later washer breaks, it will NOT work. Menards will not take back washer, was told they can't because they won't be able to resell...
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8 comments
Anonymous
#968525

anonymous you are that corprate fixer that still is filling folks with lies... had both washer&dryer(maytags) bought there also washer lasted 2 yrs with 3 service calls,now it is in a scrap yard,dryer lasted 1yr with 4 calls and the service man(a&e service,their guys) said it was missing 2 of the 3 trans bolts from the factory thats why the belts kept falling off and see's this kind of thing all the time with their units,as they are built to menards specs not maytags save big money,shop a real store

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Review
#593026 Review #593026 is a subjective opinion of poster.
Cons
  • Response of corporate management
  • Refund policy
  • Poor customer service
Reason of review
Poor customer service
Loss
$719
Preferred solution
Full refund
Bought 3 credit slips totaling around 3300 for 2450. Menards told me I could buy and use the credit personally when I had the credit authenticated. Few days later they stopped all three credit checks. I took them to court today and am awaiting results from...
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5 comments
Anonymous
#979999

So you what I'm hearing is you are in possession of stolen merchandise...typically I think you'd be the one being taken to court. ***.

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Review
#591172 Review #591172 is a subjective opinion of poster.
Reason of review
Problems with payment
Resolved
1.0
Details
I ordered something at 10:30 pm. I decided I wanted to cancel it at 11:30pm. I contacted them online and said I no longer want the purchase. This morning I check my e-mail and it says the order is too far along in the process. I tried to cancel an hour after and...
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6 comments
Anonymous
#1215258

First off I've never heard of a 255% restocking fee. It's a good thing Menards processes orders quickly so a person can get his order on time. anonymous

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Review
#591066 Review #591066 is a subjective opinion of poster.
Cons
  • Cancellation
  • Thr
Reason of review
Order processing issue
Loss
$25
Preferred solution
Full refund
Tags
  • Order Cancellation