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1.0
Details
I have had enough! The store in Washington Illinois must have a policy of letting teenagers run the place. It is not working. My project involved approx. 500 dollars worth of material. I had purchased a bag of galvanized nuts for around 3 dollars and when I got home...
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8 comments
Anonymous
#931017

Most people looking at a clear plastic bag could get a rough idea that half the bag was missing when you picked it up. You should have grabbed another bag or asked for a discount before you took it home.

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Review
#579099 Review #579099 is a subjective opinion of poster.
Reason of review
Poor customer service

Menards in Wisconsin - Ordered product and lies to

2.4
Details
i ordered a nail gun that I can't have sent to my local store. It said in stock ready to ship. A few days later i get an email that says it's now a special order, I contact the customer service which is a joke. I want to be able to call not have someone ignore my emails. They tell me they will look into why it's 2 weeks and my in stock item didn't ship. The only response I get is I'll look into it. I paid to have it here by Christmas and the order tracker has it shipping by the end of January and I can't even get someone to refund my money because it takes them 4 days to respond to an email and they are absolutely no help.
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Review
#575783 Review #575783 is a subjective opinion of poster.
Pros
  • Prices
  • Groceries acailable
Cons
  • Lack of diversity in tools
  • Customer service
  • Quality of products sold
Reason of review
Problem with delivery
Over the past weekend I was shopping at one of the Milwaukee Wisconsin area menards stores for items I needed for the latest household project. The sales staff was unmotivated seeming more focusing on socializing at the service counters with each other instead of...
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2 comments
Anonymous
#923919

As an African American electriction and general contractor for home remodels I personally have been a victim of "swb" AKA shopping while black 3 times over the past 7 years at menards stores. All of which were short tempered security and store staff as well.

The most recent was for bringing in an old rusty tape measure with true value label on the side into the store. The clown security man spent 10 minutes trying to find a stock number for my beat up 15 year old tape measure before the store staff told him to "buzz off" and apologized for his actions.

Unfortunately as a minority race you are prejudged as guilty until proven innocent and even after being proven innocent due to common sense you are then are seen as guilty just for the "h" of if. Hopefully someday everyone will be equal.

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Review
#574952 Review #574952 is a subjective opinion of poster.
Reason of review
overzealous security
Loss
$30
Preferred solution
Price reduction
1.0
Details
I purchased an earth quake gas tiller. When he used it the first time he found it to be far too loud and not powerful and very hard to start. When we brought the tiller back to the store in Cape Girardeau, Missouri, I was told by the return desk attendant that because...
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6 comments
Anonymous
#922410

If these Menard rejects spent more time working and less time scolding the public, just maybe this all knowing shark nasty might advance from lumber stacker to trash collector, I have heard that is a whole $.03 per hour raise. SHOP at LOWES or HOME DOPOT, Menards treats customers WRONG!

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Review
#574061 Review #574061 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Rude manager at menards
  • Refund policy
Reason of review
Poor customer service
Loss
$200
1.0
Details
I went to return a heater vent I had purchased for 12.98 with no receipt and they wanted to give me a return of 7.99! I looked and the price was still 12.98!! Pissed me off with their bad service too
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2 comments
Anonymous
#921080

Nice post! Hold up, you have no information what so ever.

First of all there is not one Menards store in Georgia. Matter of fact they don't even have one store south of Missouri. Second of all it's your job as a consumer to keep your receipt. With out it the best they can do is the lowest sale price or even exchange of the item.

BECAUSE PEOPLE ATTEMPT TO STEAL FROM THEM WITH RECEIPT SCAMS. The item is on sale you purchase it paying $7.99, a few days later it's no longer on sale you attempt to return it with out a receipt and want $12.98 back. You just gained $4.99..... People will take the item off the shelf without paying for it and walk straight up to the return desk and try to return it for cash.

As a consumer it's your responsibility to keep your receipt for proof of purchase. If you expect retail stores to be accountable you the consumer also needs to be accountable. You're lucky they offered you anything at all. They could have simply said no.

You say bad service, I say bad consumer. Do you see how much I wrote compared to you? If we turned this for a grade to a professor I would get an A, and you would get an F. If your going to make such a post in the future I highly suggest you pack it with as much information as you can.

In order to have a real argument you need to be able to support it with facts. However, your ignorance is glaring.

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Review
#573990 Review #573990 is a subjective opinion of poster.
Reason of review
Poor customer service

Online Order Review

2.0
Details
There's nothing like waiting for order to come in and to find out that it was damage even after you call to make sure of no damage before driving over 3 hours to pick it up even try to resolve the issue with the store but they felt you should use touch paint and then offer a 3.00 discount what a joke but when you pay for Quality products you don't seem to get it there or service
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Review
#572666 Review #572666 is a subjective opinion of poster.
Reason of review
Damaged or defective
Menards - Tru-Bolt Electronic Locks are JUNK
Just over a year later the keypad went bad. Paid 85 dollars for the lock. Called company for replacement and they do not have replacement parts!!! Buy a new lock or if its under warranty they will replace it totally at the store. Worst customer service. ...
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12 comments
Anonymous
#1396979

Bought a trubolt lock. 100 bucks.

First rain it got water in and shorted out. Returned and got another.

Next rain shorted the new one out. Never again

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Review
#571575 Review #571575 is a subjective opinion of poster.
Reason of review
Damaged or defective
I agree with the person complaining about this store ~ A Nightmare ~ (!) ~The staff are completely ignorant when it comes to Customer Service ~ I had such a frustrating experience at this store that I vowed to never shop there again ~ It was so bad that I called to...
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1 comment
Anonymous
#921646

Right On! More and more folks are going your direction.

Review
#571146 Review #571146 is a subjective opinion of poster.
Reason of review
Poor customer service
I ordered 2 vanity tops on a Sunday. The total was about $1900.00. I changed my mind, so on Tuesday I went back to cancel the order. They charged me $450.00 restocking fee. The vanity top order had not even been processed yet. I knew this was my fault and expected to...
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4 comments
Anonymous
#939286

I am curious as to know how you would feel if you knew that you pay for a delivery everytime you buy a box of nails. Company's that offer "free" delivery have to pay for that expense one way or another and it's not out of the CEOs pocket.

The reason that I like Menards is because you get exactly what you pay for no extra charge for others delivery or stock holders that want new bugattis. They always and forever have been completely upfront about all of their polices. I truely worry about the future of our country with the number of ignorant consumers/Americans that are physically and mentally unable to ensure they have purchased the correct product before they throw away $2000. I expect my 2 year to not understand the value of a dollar but not an adult that is expected to teach the future of our country.

Watch the movie Taken and take some notes from Liam Neeson who bought only a karaoke machine. Good luck

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Review
#571099 Review #571099 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$450
Preferred solution
Full refund
Tags
  • right thing

Menards in Clive, Iowa - Trubolt Elecctronic Deadbolt Quits after a few weeks

I went through two electronic deadbolts. The first one completely quit. I exchanged it for another one and the second slowly kept having mechanical issues then it finally quit and then the deadbolt part stuck out a quarter of an inch so it was always partially locked. Called the help number and all they told me to do was reset it and when I said I tried that they told me it was probably a spring problem and advised me to exchange it. I will not be exchanging, just returning - this is two I've been through in less than 2 months. Piece of junk.
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2 comments
Anonymous
#939293

You get what you pay for.

Anonymous
#914140

The lock is working perfectly fine. If you are unable to enter your house then nor are burglars.

thank you and happy holidays to all

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Review
#568181 Review #568181 is a subjective opinion of poster.
Reason of review
Damaged or defective