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Absolutely terrible customer service the last 3 times I was there. If its not a rude associate its a rude cashier, but to me the worst is when the dept. manager in Millwork his name was Dave I don't know what his last name is, a tall man with glasses, was so...
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1 comment
Anonymous
#954984

Cashiers would be considered an associate of Menards, I believe this to be a very clear sign that you lack intellect. You do a very poor job describing the issue at hand.

You said vague words such as rude, but how are they being rude? Perhaps they're coming off as rude because you're not listen well or comprehending what they have to say. Perhaps you're coming off as rude and they're feeding of that behavior you exhibit. Finally Home Depot is no better, they pay similar wages, have similar hiring procedures and have just as many reviews like this that Menards does.

You will find that if you become and better consumer the customer service representatives that try and help you will also become better. If you don't know something don't aspect them to know it. Educate yourself on the store policies. Understand they're working long hours for little pay dealing with difficult people who just toss out the receipt and owners manual.

These people take zero personal responsibility and blame everyone but themselves.

Be a better consumer and you will see better service, I PROMISE.

Review
#602149 Review #602149 is a subjective opinion of poster.
Pros
  • Generally favorable shopping
  • Service
  • Prices
Cons
  • Poor customer service
  • Rude manager
Reason of review
Poor customer service
Preferred solution
Teach your people about service to a customer, but you never will so I'll take my money to Home Depot
2.7
Details
I lived close to midway menards but go to maplewood menards. Went to store asked for help finding product and more than 3 people just pointed to where to go. No help at all. No one I came across either knew anything nor acted as though they wanted to be there. One...
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2 comments
Anonymous
#958439

Haven't you ever heard that to forgive is divine? Seriously, it was six years ago, it's time to let it go.

It's not healthy to hold on to anger for so long, especially over something so small. If this is the worse thing that had happened to you in the last six years, I would consider you a very fortunate individual.

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Review
#602093 Review #602093 is a subjective opinion of poster.
Reason of review
Poor customer service
2.6
Details
I was not told about a delivery charge until I had completed the sale. Then they asked whether I wanted the old dryer hauled away. I said "No," just to the garage. I was not told there would be an additional charge. When the delivery guy showed up he said their would...
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4 comments
Anonymous
#1481102

Menards told me in the morning my price for delivery way $59. When I called in the evening the price was $79.

When I asked what happened they said “don’t know” but that is the price. Strange!!!!!

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Review
#601646 Review #601646 is a subjective opinion of poster.
Reason of review
Combo of delivery & poor customer service.
Loss
$49
Preferred solution
Price reduction
1.0
Details
I purchased paint last year and was to get a $7.00 a gallon rebate. The Webster dictionary has the definition for rebate is money back. All I got is a store credit for $70 and I don't need anything. I consider their rebate as baiting me to lock my money into...
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2 comments
Anonymous
#951512

It appears that you must be somewhat literate as you were able to post here. Why is it you couldn't read the ads, signs and the rebate form that all said the rebate is in the form of a merchandise credit? You have nothing to complain about other than your inability to read what's in front of you.

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Review
#600518 Review #600518 is a subjective opinion of poster.
Cons
  • Rebate
Reason of review
Poor customer service
Loss
$70
Preferred solution
Full refund
Tags
  • Rebate

Menards Rebate Review

3.4
Details
If you buy during rebate period and you decide to return after mailing in your rebate. Check your taxes because they don't give all back. taxable amount is always lower!!! Menards stealing money
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Review
#599280 Review #599280 is a subjective opinion of poster.
Reason of review
Problems with payment
3.8
Details
Menards - I went in for a sales item and they were sold out. Since I drove 30 minutes to get there, I asked for a substitution. It took me 2 managers and 40 minutes to get one. Horrible customer service!!
I saw in the ad they had 6-cube cubbies on sale for $19.99, normally $29.99. I wanted to get a couple of those plus some other things, so I drove the 30 minutes from my home to pick them up. When I arrived I notice that the spots for all colors were empty. They had a...
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12 comments
Anonymous
#1007497

Menard's sucks when it comes to customer service, anyway. I am a former employee and I quit because of the way they treated their employees.

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Review
#597576 Review #597576 is a subjective opinion of poster.
Pros
  • Vast inventory selections
  • Store size
  • Products
Cons
  • Response of local management
  • Poor customer service
  • Rude manager
Reason of review
Poor customer service
Preferred solution
I want your employees to be trained effectively and for customer service to be a priority. I would also like an explanation from upper management as to why this situation occurred and well as an apology.
Tags
  • unprofessional attitude
  • Customer Dissatisfaction

Staff Review

2.5
Details
You should put people on the floor that know what they are actually talking about not act like it.
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Review
#596221 Review #596221 is a subjective opinion of poster.
Reason of review
Poor customer service
The clerk didn't ring up my countertop so the order didn't get placed. The sink basin I picked out in store (undamaged) showed up with *** in it. The sales staff seemed to want to do their jobs professionally, but management gave the impression they don't care how bad...
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5 comments
Anonymous
#947025

Dear thief,

We have one less problem without you

Thank you,

Menards staff

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Review
#596205 Review #596205 is a subjective opinion of poster.
Reason of review
Poor customer service
2.4
Details
I ordered a countertop from Menards. Everything went o.k. until my installer tried to put in the sink and it didn't fit. I compared the countertop with the template and the opening for the sink was cut 2 inches too long on the back side. When I contacted Menard's...
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1 comment
Anonymous
#946493

Anybody that has done any amount of remodeling knows mistakes happen. As should a good installer.

A good installer would have checked the measurements on the top to be sure everything was correct before they tore out your old top.

Yes, Menards countertop supplier made a mistake but if your installer had checked the top before they tore your old top and sink out you wouldn't be working in a kitchen without a sink nor as large a labor bill. Your installer is partially to blame for your problems as well.

Review
#594671 Review #594671 is a subjective opinion of poster.
Pros
  • Prices
Cons
  • Response of local management
  • Poor customer service
  • Response of corporate management
Reason of review
Order processing issue
Loss
$300
Preferred solution
Full refund

Menards - Theft Issue Review from Rancho Cucamonga, California

1.4
Details
Menards accuse me of stealing they said i stoled a saw blade 10 inch November 13th 2014, the Menards in Golden Valley you push your cart up to the register they unloaded and run the product through the scanner, I paid them what they told me and went on my way, just today I spent 45 minutes talking to the Golden Valley Police Menards said I stole the blade, the value of the blade was between 14 and 20 dollars I have never stolen anything in my adult life I have worked in multi million dollar homes I am certified to work in a nucular missile launch center I'm a member of their contractors Club last year was a slow year and I only purchased $16,000 in merchandise the year before that $28,000 this does not include what my son , subcontractors purchase for me I have canceled any business that I am doing with Menards in telling everybody what they have done people who know me would tell you you could leave a pile of gold in front of me I would not touch it if it doesn't belong to me I don't want it Menards you suck and I promise you I will find a way by telling everybody what you have done
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1 comment
Anonymous
#945095

You should be aware that you are also telling everybody what you have done.

Review
#594422 Review #594422 is a subjective opinion of poster.