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Menards in Beloit, Wisconsin - Same issue with self propel

First off I am a middle aged woman. I bought this from Menards mid summer 2014. This is the biggest POS I have ever bought. The self propel stopped working after 2 mowings and the cheap plastic lever to raise the mower broke in two, hard to start, I have had my boyfriend tighten everything up for me twice and he has to come over and do it again because I can't cut my front lawn without the self propel because it's on a hill. I have used it a half a dozen times and it is junk. What a waste of my hard earned money. I came online to look for some info and found these reviews. Menards doesn't even sell this brand online this year so they know it was junk too.
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4 comments
MrSharkNasty
#984445

You made the error that caused this problem yet you angry with Menards....... Sadly you represent the average USA consumer.

You are the type that makes working retail a nightmare. Get over yourself and learn from this.

Anonymous
#984479
@MrSharkNasty

The genuine issue is the retailer menards selling poor quality Chinese junk in all departments that only frustrate and disappoint the public. Menards does not sell brand name mowers such as simplicty, toro, honda, or ariens.

Only off brand no name junk at menards which service centers don't have parts access to. Shame on the retailer in this case and their untrained and unmotivated staff that operate as corporate's puppets

Anonymous
#997721
@Anonymous

If you took some time to research you would have come across Brute in the menards lineup. It is made by Briggs and Stratton.

Briggs & Stratton is the world's largest manufacturer of air-cooled gasoline engines primarily for outdoor power equipment.  So if this customer did some research they would have *** on a simplicity, toro, honda or any other mower. By the way your statement is now invalid.

Anonymous
#981949

What brand was it so we can laugh at you for being cheap?

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Review
#632188 Review #632188 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$250
Preferred solution
Full refund
1.0
Details
ys 200 has had problem starting. took it to a repair shop sat there for two weeks and they called me up and told me to come and get it. the problem was not found. sat in the garage for several months. just by luck it stared. I used it for several months. it shut...
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1 comment
Dick Blazer
#983415

Put a new battery in it

Review
#631753 Review #631753 is a subjective opinion of poster.
Cons
  • Loss of money due poor product
Reason of review
Bad quality
Loss
$2300
Preferred solution
Let the company propose a solution
Brought in rough openings for 14 storm windows, menrads insisted on adding 1/2 inch to height, we had them triple confirm this was correct... Of course none of the windows fit. They accused me of being a liar, would not reorder or refund until I agreed to a 250.00...
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5 comments
Anonymous
#1411329

I hope you win your lawsuit against Menards!

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Review
#631628 Review #631628 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Will not go back to menards
Reason of review
Not as described/ advertised

Menards in Kalamazoo, Michigan - Accused of theft even after manager see video an then we showed him how to read video

1.0
Details
when checking out we didn't get our bag that had our spickt handle in it when I told them manager viewed viedoe an said my boyfriend put it in his pocket so I went an got him to come back in and the manager showed us the video and we could see that we didn't take it another customer got his stuff put with ours and he left the store so the manager lied when he told me my boyfriend put in his pocket I know we don't steal what an awful day at menards for us 879 mall drive portage mi we will never shop there again people steal yes but for the manager to look at video an say we pocketed it then show us on video that we didn't well were never coming back an sure will spread the word what a bogus manager
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4 comments
Anonymous
#983599

You sound like someone whose boyfriend went to jail for stealing from Menards. Now you're all stressed out and you're really talking like how you wrote.

And this is the whole elaborate story you've come up with to get people's sympathy.

Acting.

Anonymous
#980312

Hard to take you serious when you have zero clue how to write a proper argument.

Anonymous
#980620
@Anonymous

You must be a Menards manager

Anonymous
#980280

Was that one big sentence? lol

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Review
#630984 Review #630984 is a subjective opinion of poster.
Cons
  • He lied
  • Rude manager
Reason of review
manager lied to us an the whole store
2.4
Details
Menard's did the same thing to me, after only one use and less than 10 days of purchase, the mower seized up and would not run. I cleaned it up put it back in the box and tried to return it, but they said it had gas in it. The Lawn Devil is junk, the self propel was...
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7 comments
Anonymous
#978152

More often the not, the reason the engine seizes up is the owners failure to follow the instructions and put oil in the engine. This is why the manufacture doesn't simply replace the mower.

The warranty covers repairs due to manufacturer defects. If you take the mower to a service center and the problem is a defect it will be repaired at no charge. If due to lack of oil, you are out of luck. You can't expect manufactures or stores to take the loss due to abused equipment.

This is no different than the warranty on a car that you pay a lot more money for. Bet you've never been given a refund on a car that needed repair after you bough it.

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Review
#628065 Review #628065 is a subjective opinion of poster.
Reason of review
Damaged or defective
I have an email address I only use for certain things. I figured applying right through a company's website would be ok. Wrong!! I get multiple emails everyday now from spam job sfinding sites. The first job on every one of them is MENARDS!!! I'd like to call and...
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Review
#627875 Review #627875 is a subjective opinion of poster.
Reason of review
Poor customer service

Menards - Rug Review from Chicago, Illinois

I ordered several rugs online from Menards. On one the binding was frayed. On another the binding was an ugly color that was not visible in the picture or mentioned in the description. Two others the colors in the pictures were not accurate. I was surprised when I returned them and was charged $144.00 surcharge. As I shopped I saw FREE SHIPPING 20 times on each page. Nowhere did I see that I would be charged 25% restocking fee - not as I shopped or when I completed my transaction. It was buried on another page under return policy, online purchases....2nd paragragh. Fees a are exorbitant and unnecessary. Lowe's does not do this. Menards has lost my business.
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1 comment
Anonymous
#976965

Restocking fees are common on special order products when you use a big box store. You did not pay for shipping, however it still cost Menards money for shipping and packing.

This is a way for Menards to recover the lost profit. When you return an special order product you do not pay shipping on the STORE LOSES MONEY AND GAINS NOTHING. I bet you did not complain about the free shipping and packaging!!!!!!!

Restocking fees also assist with shipping the items back or covers for the unwanted space it's now taking up in the store. Believe it or not SHELF SPACE COST MONEY.

Review
#627444 Review #627444 is a subjective opinion of poster.
Reason of review
Problems with payment

Menards in London, Ohio - Extremely rude people

2.5
Details
This store has a girl that works there Katie and she does not care about the customers at all. They should fire her. The store manager is also a ***. Then delivery is even more of a joke. You ask them to help you make the lifting easier and they are stinking lazy. Then they say we will be there early in the morning and they get to your home at noon. The whole day is shot. This store needs to close down. Then to make matters worse when a price is wrong they can't fix it at the register. You have to walk all the way to the other end of the store and get your receipt changed. Then you have to wait in line for a long time because there is one person behind the customer service counter that doesn't speak very good English. I need to call Paul menards and really let him know how this store is run. A joke!
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1 comment
Anonymous
#977247

Paul Menard drives a car....

Review
#627007 Review #627007 is a subjective opinion of poster.
Cons
  • Wrong prices charged
Reason of review
Poor customer service
Tags
  • Menards Bad review
We have been a valued Menards shopper at the poplar bluff store since it opened. We used to drive to cape. My parents are in the bussiness they spend alot several hundred dollars in there when they come. We where in there a couple of weeks ago not sure why or reason...
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1 comment
Anonymous
#997794

A store has the right to follow anybody. If you really weren't suspicious it wouldn't bother you.

Most times people that notice someone is following them are actually suspicious and tend to watch for employees. Quit your whining and enjoy shopping at depot where you wont find any body to help let alone follow you.

Review
#626936 Review #626936 is a subjective opinion of poster.
Reason of review
Poor customer service

Menards in Fort Wayne, Indiana - MENARD'S DOESN'T CARE!!!!

I purchased a complete remodel for my bathroom for Menard's. IN the total amount of $4,619.07. My items were suppose to be delivered to the store by 3/31/15. My contractors started work on 4/13/15. But my counter top did not come in until 4/21/15. The contractors are gone and as you can guess I have NO BATHROOM IN MY HOUSE!! Menard's also ordered me the wrong cabinet which took 3 wks to come. Yep you got it. The new cabinet will not be in until 5/18/15, I hope. Again I HAVE NO BATHROOM IN MY HOME!!! Menard's refunded me $37.07 for the cabinet, nothing for the very late counter top. I have to pay the contractors to come back. I LIVE IN A ONE INCOME FAMILY HOME. This is a big deal to us. Our grandkids can't even come over. WE HAVE NO BATHROOM!! Octavia
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3 comments
Anonymous
#992076

Menards does not and can not promise delivery dates on special order merchandise. They are at the mercy of independent vendors to supply and ship those products and a number of factors can impede that. I advise you not to hire a contractor until you have your items in hand.

Anonymous
#981015

You spent 4 grand on your bathroom??? But the cabinet was only $40 hmm sounds weird to me.

I only managed a top selling plumbing dept for 3 years. Also whyd you tear everything apart before the materials even came in...

Anonymous
#975961

First, Menards only sells the materials for your project and do not get involved with any labor. I am surprised that your contractor would start remodeling a bathroom without verifying that the materials were at the job site and that they were indeed what he needed to complete the job.

Anytime you custom order material there can be delays in delivery for any number of reasons. In the future make sure you have everything you need to complete the project before you tear the old room apart, no matter who is supplying the materials.

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Review
#626099 Review #626099 is a subjective opinion of poster.
Cons
  • Service
  • Terrible customer service
  • Will not go back to menards
Reason of review
Poor customer service
Loss
$4619
Preferred solution
Price reduction
Tags
  • menards wrong order