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Menards non-existent price match guarantee!

3.8
Details
I was purchasing 4 AWG THHN wire for a small project. Home Depot advertised price is 89 cents per foot, but it sells in-store for 71 cents a foot. I only needed 40 feet and since Menards was on the way home, I thought I would stop there. Their price was 1.19 per foot. The guy helping me pulled up the home depot ad on-line and I showed my receipt showing that it sells for the 71 cents per foot, to which the guy tells me "go to home depot, that is cheaper than our cost." I didn't hesitate since Home Depot by far has superior customer service!!!! But the real question is, why doesn't Menards purchase their wire from home Depot and increase their already inflated profit margin? HMMM......
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Review
#660107 Review #660107 is a subjective opinion of poster.
Cons
  • Treatment
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Menards Staff Review

2.8
Details
The store manager at your Fishers, Indiana, store on 96th Street is one of the most sarcastic, prejudice, rude people I have met in a long time. Please inform Chuck that ANYONE can do home improvement projects. In addition, it might be worth mentioning to check and make sure he is not being overheard when making fun of customers. Thank you.
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Review
#659957 Review #659957 is a subjective opinion of poster.
Reason of review
Poor customer service

Menards - Rotary Tiller Review from Pretoria, Gauteng

1.0
Details
I purchased a brand new rotato tiller at the portage store on 6/23/15. Got it home and put it together then went to try and start the item. Nothing. Tried for 4 hours and still nothing. Called the store and they said that they dont return gas powered item at all and i would have to have it serviced under the warranty it came with after being *** with me when i said i wanted my money back. Took item to the service place they told me to take it too and was told it would be 2 to 3 weeks before they could even look at it. Went back to the store and told them this and they(store manager Steve)still refused to return the item saying once you put gas in the item its yours. Working or not. So as of right now im out 500 dollars plus taxes on the tiller that is sitting at the repair shop waiting to be looked at and i cant do the job that i need to do cause of it.
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1 comment
Anonymous
#1001851

Menards has pitchforks on sale this week you can buy so you. Can turn the soil manually.

Thank you,

Your friendly menards team member of the month

Review
#658612 Review #658612 is a subjective opinion of poster.
Reason of review
Damaged or defective
1.0
Details
I used your deck planner on line and then went to the store to order material. I told the person at the order area that the planner would not let me configure the build I needed and explained to him what I needed. He said he could take care of it. I ended up with the...
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Review
#658465 Review #658465 is a subjective opinion of poster.
Cons
  • Loss of money due poor product
  • Rebate program
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Menards in Eau Claire, Wisconsin - Damaged merchandise

3.2
Details
we custom ordered a garage door & service door, when contacted it was in we got home and all they gave us was the hardware for the garage door, forgot to give us the panels. We live in Chippewa Falls so that meant another trip to get the panels. Service door has dents and scratches as does the garage door panels, we spend a lot of money using a Menards credit card and we pay it in full every month or so. I would expect excellent quality merchandise. We live in Chippewa Falls that meant another trip to get panels.
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1 comment
Anonymous
#1000848

How could you not notice that the panels weren't there? The hardware box is only 2" thick.

As for the dents and scratches on the service door, you should have asked for a different one. There is cardboard around the frame but the door is exposed, very easy to see if it was damaged when you picked it up.

Yes, they may not have loaded the complete door but as a responsible consumer you should take a look at what you are leaving with, especially if you made a long drive to pick the order up. Being a little more observant on your part would have saved the drive back.

Review
#657617 Review #657617 is a subjective opinion of poster.
Pros
  • Rebate program and sales
Cons
  • Poor quality and unwilling to make it right
Reason of review
Damaged or defective
2.0
Details
In June of 2013 i went into menards in Chesterfield Mi and had an employee do my fence design on the computer. I then ordered the fence and paid for delievery. The day my fence got delievered i was missing part of the order. So i made another trip to the store the...
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Review
#655977 Review #655977 is a subjective opinion of poster.
Reason of review
Damaged or defective
1.0
Details
I am a home builder, who personally spent over $60,000.00 at my local Menards in one year time (with receipts to prove it). One night I had my 3 and 7 year old sons with me while I picked up some supplies for a project. My 3 year old got hurt threw a fit so I picked...
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5 comments
Anonymous
#1047604

That Gm was fired. And u should have been given the option to pay for such as long as u had $11 cash no police should have been called. Makes me think there maybe more to this story.

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Review
#655492 Review #655492 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.0
Details
Bought a brand new Poulan Pro push mower that was on sale for a couple hundred dollars. I put gas in it and it would not start, I had thrown away the box prior to that and it had the receipt in it. It was NEVER used, because it would not start. I took it back to the...
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1 comment
Anonymous
#999812

Your first problem is throwing away your receipt. You purchased a product with a 2 year manufacturer warranty.

How can you prove when you bought it without a receipt. Next, you failed to comprehend the signs posted in the area of the mowers that told you you couldn't bring it back once you put gas in it. The warranty requires you take it to a service center.

If you didn't agree with that policy you should never have purchased it there. You only have yourself to blame for the situation.

Review
#655079 Review #655079 is a subjective opinion of poster.
Cons
  • Refund policy
  • Treatment
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • embarrasment
  • Rude store clerks

Kitchen Cabinets Review

1.0
Details
Ordered new kitchen cabinets and appliances from Menards and they screwed the kitchen cabinets up and the counter tops and their dishwashers SUCK!!!! Been without a kitchen for 7 weeks waiting on the correct order to come in. We have 3 little girls so you can imagine my frustration with no kitchen to feed them in.
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Review
#654552 Review #654552 is a subjective opinion of poster.
Reason of review
Bad quality

Menards in Wichita, Kansas - Lousy Maytag Dryer

When Menards came to Wichita, Ks I bought a Maytag dryer that I thought was a good product and price. WRONG! For two years 4 months, Maytag kept sending me notices to buy a warranty and after going into the third year guess what happened? Maytag stopped sending out notices to buy a warranty and the drying went out and would make a loud grinding noise and the body started to rust. I am on SSD and needed this dryer because of health problems (chronic pain). Menards sold me a piece of junk that was probably fixed to last 2yrs.
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2 comments
Anonymous
#1001415

I mean you obviously had plenty of chances to buy the warranty...if that's not a sign I don't know what is.

Anonymous
#998269

Why are you complaining about Menards rather than Maytag? You chose to buy a Maytag appliance which like most appliances comes with a 1 year warranty.

Menards and the manufacturer of almost every appliance you buy offers an extended service plan to cover the repairs beyond the first year. This would be true of any other store you could have bought the Maytag dryer at as well.

Don't blame the retailer for products you feel have failed you...blame the Manufacturer. As you look back, would the cost of the service plan Menards or Matag offered have been worth the cost?

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Review
#654304 Review #654304 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Menards Complaints