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Menards - Trim Board Review from Russellville, Indiana

1.0
Details
Menards provided all material to build my house. Their estimator missed 8,800 in wood. So I paid. Menards estimated my drywall 1000 short. I paid. Final straw, menards underestimated my trim board by 500ft costing me 600 dollars. They had professional drawings, from a contractor. However, their negligence costed me almost 10,000 dollars. I feel like they purposely gave me an improper bid to win the contract. One mess up, I understand; multiple mess ups. Means gross negligence on menards behalf.
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1 comment
Anonymous
#997700

Based on the fact there's hardly any money in boards and drywall I don't think it mattered where you went to get those things. $10000 at menards or $10000 at depot.

As far as trim board I am impressed with the quality of the trims since there is little waste meaning I buy less of them. Plus if you had something estimated it shows what you planned on buying.

Wouldn't you notice the quantities were less than other estimates? Its pretty hard to miss that much trim on either end so buck up and take responsibility for being just as *** as the possible first time estimator.

Review
#652160 Review #652160 is a subjective opinion of poster.
Reason of review
Problems with payment

Menards - Online Order Review from Omaha, Nebraska

1.0
Details
I have been using Menards for a year. It has been going on for the last 4 months trying to get orders straight or delivered in a reasonable amount of time it's been a complete fiasco. Every order placed in the last 4 months has been wrong. They're changing items and sending stuff I didn't order it's ridiculous. For someone who spends $100,000 a year you think you would get good service not at Menards. The general manager is useless. He has no idea how to improve the issues at hand. I pay for a delivery and it's always wrong. I have to spend my time and money to return the wrong items and get the right ones. Do you think they will do anything about it? Not even a Menards hat. I am personally going to Lowes and Home Depot from now on. It's nice to know that they don't need my money very bad. I would like to see Menards boycotted. An angry former customer.
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1 comment
Anonymous
#995999

Your problems can't be that big if a hat would have kept your business.

Review
#651355 Review #651355 is a subjective opinion of poster.
Reason of review
Order processing issue

Menards in Cape Girardeau, Missouri - Cape, MO sold lumber they didn't have in stock

1.0
Details
Went to buy some 1x3 deck boards and drove to the lumber shed to pick them up.....the guy never could find them and I had an apt and had to leave. Next day I went and got a refund. Bought an expensive yard statue there and the paint started chipping within a month, Same with the fountain. Stood at the power washers for over 30 mins....no customer service. Wanted a unstained cabinet and waited over 30 mins and left, came back next week and finally tracked someone down and they said they would be a highlift to get it off the top shelf. 30 mins later someone finally shows up on the forklift. Got the cabinet home and unwrapped and huge scratch on the front. Stained it and the cheap plastic draw carriers broke. So I had to fix that. Very cheap, glued together with a plastic angle holding the staples in place. Don't wait your time, go to LOWES!
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1 comment
Anonymous
#997702

There's a good saying for your situation. You get what you spend.

If you're too cheap to order something nice and sturdy, then don't waste your time.

Also, did you notice the people around you probably asking the employees for help? You should have done so in the first place.

Review
#650898 Review #650898 is a subjective opinion of poster.
Reason of review
all of the above
Loss
$550
Preferred solution
never go back

Refund Policy Review

I think your refund policy sucks it is not a true refund if you have to use it at your store!!!
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Review
#650455 Review #650455 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
i bought a roll of window tint this weekend from your washington il store . i got help from one of the store workers. i told him i was tinting the windows in my motorhome. which he had me in the home improvment area so i told him again this is for a motorhome not my...
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4 comments
Anonymous
#996373

So your expectation was that someone at a home improvement store would be an expert on motorhomes? Why were you even going to a home improvement store for automotive parts?

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Review
#648539 Review #648539 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
I bought a deadbolt and handle combination and another door handle and I wanted them to be key alike . One employee helped me to set up , but she started to do the combination kit and I explained to her all she need to do with the single handle , and she was really...
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2 comments
Anonymous
#1006136

How about this? If you want a lock re keyed - pay a locksmith!!!

A retail employee being poorly paid and with 4 or 5 minutes trying did her best. I'm sure you thought that a $4 re key was a deal and didn't want to pay more.

This is the stupidest service Menards offers. Better yet just suck it up and use two keys!!!

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Review
#647986 Review #647986 is a subjective opinion of poster.
Cons
  • Terrible customer service
  • Milrite girl and manger
Reason of review
Poor customer service

Menards in West Bend, Wisconsin - Poor customer service

3.0
Details
I was in Menards to buy a water softner for my home. I found the one I wanted and it was on the top shelf. I asked a sales person if he could help me get it down. He said I will call someone and walked away. I waited for 15 minutes and finally went to see if I could find someone else to help me. I found another sales person and she said she would go get a flat cart and be right back. Well I waited another 10 minutes and still no one. Now in all this time that I have been waiting I have seen about 15 employee's walking around or just standing around talking to one another. Finally just went and got a cart my self and loaded it. Then I get to the registers and the check out lady said "your not suppose to be using that cart" I just looked at her and said "well if you had employee's who did their jobs and help people then it would be on the right cart". What is up with the stores now a days? No respect for the customer. If it was not for us then they would not have a job.
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1 comment
MrSharkNasty
#995096

Interesting story, it's exactly just that a story. At first you say it's on the top shelf and you needed help to get it down, however eventually you just did it yourself....

How did you magically get it down without help???? Then some how you find a cart you're not allowed to use, which is IMPOSSIBLE. Menards has two types of carts that could be off limits to you, but I can assure you they're not. The odds are even lower that you would randomly find one of these carts because they are ALWAYS IN RECEIVING UNLESS THEY HAVE FREIGHT ON THEM.

HERE'S THE NEXT PROBLEM, water softener is stocked at the front of the store by the doors near the registers!!!!!!! I see no respect issue here for customers. You came across two employees who more than likely got caught up in helping someone else delaying your help. They did not treat you poorly or disrespect you.

15 other employees ignored you, however you just ignored them right back.... Those employees I promise you did not work in that department or they would have charged right over and helped you.

Here's the real problem if your story is in fact true you wasted at least 25 minutes of your life waiting for someone to help you for something you clearly could do yourself! It always amazes me how lazy and STUPlD people are, they would rather stand around forever doing nothing so someone else can do it for them instead of just doing it themselves from the very beginning.

Review
#647981 Review #647981 is a subjective opinion of poster.
Cons
  • Rude sales personal
Reason of review
Poor customer service
Ordered cabinets from Menards in Cheyenne. We live 60 miles away, 3 trips to get it ordered because only 1 gal could do the ordering. Sink cabinet special-buy 10 cabinets, get a free upgrade. I asked for the tilt down sponge holder (have to have that) but also got...
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5 comments
Anonymous
#1070245

Menards...... Taking the service out of customer service since they opened their doors.

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Review
#647936 Review #647936 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$450

Menards - Contractor Program Review from Columbia, Maryland

I'm a contractor of 30yrs I was very upset and concerned today when I called my contractor sales rep at massilion oh store this morning to be told there is no longer a contractor program ! How do you as a company who's slogan is (were your supplier not your competition ) expect to portray a real supply / lumber image when 1st it was bonus and commissions were taken from reps then the sore lost boom trucks and limited sales persons to 1-day a week servicing us builders and now this ? Unreal if your just another retail based box store then be honest. ! It's a real shame I really thought this co was a major step above the competitor ? Hello dang home Depo / lowes even have (pro-desk) ! This is a real kick in the gut to your loyal bill paying contractors .
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1 comment
Anonymous
#992727

They still offer the same products. You'll just have to stop in the store or shop on-line. The stores that lost the on the road sales reps unfortunately had reps that were cutting deals and doing things they shouldn't have been doing.

Review
#647113 Review #647113 is a subjective opinion of poster.
1.3
Details
We were in the clearance section of the lawn and garden section of Menard's, over by the flower pots in the clearance section. I found green plastic trays to go under the flower pots, 8", in the clearance section, clearly marked 19 cents. Everything else on the shelf...
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2 comments
MrSharkNasty
#995103

Anonymous from Minneapolis, Minnesota said it perfectly. However, I have somethings to add.

YOU WERE FIGHTING OVER PENNIES! THAT'S RIGHT PENNIES, 55 cents vs 19 cents to be exact!!!!!! Are times that hard for you that you need to stand around wasting your time to save 36 cents per unit??

She sighed because this thing happens all the time because of guest flinging items around with ZERO RESPECT to the store and it's workers. Then they have to deal with people like you who are making a big deal about PENNIES!!!!!

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Review
#646946 Review #646946 is a subjective opinion of poster.
Cons
  • Rude manager
  • Customer sevice
Reason of review
Poor customer service
Loss
$3
Preferred solution
Let the company propose a solution