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Menards in Minneapolis, Minnesota - Motorized shopping cart dies in middle of store and employees laugh

A month ago I injured my left leg due trip and fall issue on my own personal property and have had to wear a support brace while the injury heels. Between that, being middle aged, and heavyset I have had issues walking distances but able to drive to help maintain my independence and employment. Last week in the late evening I went to the local menards store to do some browsing since my injury has significantly limited my carpentry and mechanical hobbies. As I exited my car I observed one of the cart collecting employees wearing the crossing guard type vest driving a motorized shopping cart aimlessly in a figure 8 pattern in the parking lot. I flagged him down and he came over and told my I was more then welcome to use it. Being I had the motorized cart to use for the duration of the visit the young man was even generous enough to place my crutches back in my car and closed my door for me. Everything was going fine until I approached the area with the outdoor furniture. Right in the middle of the display area the motorized cart quits operating leaving me stranded. Unfortunately this area tends to be somewhat isolated from the rest of the store since above the outdoor furniture area is a low ceiling with a floor above where I believe they overstock larger size items. Being in the late evening the store is on the slower side and no one in the immediate area however observe 2 male employees loitering by the service desk so I look over to them and yell "hello, the cart quit working can you give me a hand please" They look at each other and smirk, laugh and walk away in different directions, neither is towards me though. I sat there for 10 minutes waiting for assistance, until another 2 employees walk by one of which I recognize as a manager who's always in a bad mood no matter what. I politely tell her I was shopping and the cart died can I please get some assistance. She replies "sir, we provide these carts for convenience only and if the cart is broken you personality will be held responsible for any and all expenses" and then said she will see what she can do. Finally another 10 minutes later a younger couple who is browsing the furniture area also, recognized my distress and offered to assist me. I explained the cart died leaving me stranded and the store staff is a farce and absolutely useless. I can limp short distances with the brace but considering the size of the store and distance to my car I need help. All I'm asking for is for someone to either retrieve my crutches from my car or get a wheel chair for me or something so I can leave. The man offers to go out to my car with the keys while his wife stays with me. He returns a couple minutes later with the crutches and assists me to stand up and even helps me out to my car. On the way out I observe one of the younger gentlemen salesmen who laughed at walked away from me at first. He was holding a wide dusting mop while socializing with a younger female co worker. When he sees me this time he smirks and actually had the nerve to preform an obscene gesture by rapidly reciprocating his hand up and down the top of the wood mop handle. The couple also observed the carless offensive demeanor of the employee and told me they will be going elsewhere if thats the type of people they hire here. I wanted to call the menards corporate office to discuss the frustrating situation only to find out they only communicate though e mail. So I type out a letter describing this situation and get back some prewritten generic "form letter" from "Ray" Hopefully writing on here about the poor customer service menards provides has some effect on this mismanaged company. thank you
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5 comments
Anonymous
#1006423

The guy named Ray is John Menard himself. That's how he signs his responses to Guests.

Anonymous
#1004887

FYI: Being middle aged is NOT a disability. Being fat is not a disability. If you can't handle walking, maybe you should stay home and stuff your face some more.

Anonymous
#1004899
@Anonymous

And another thing how dare you ask store staff to provide any form of customer service on a slow evening. Socializing with staff ALWAYS supersedes assisting some old fool.

P.s. If I was there I'd laugh too

Thank you

Menards employee for life

Anonymous
#1008984
@Anonymous

Menards employee for life??? LMFAO!!!

Oh I don't doubt that statement for one second! And, I hope you enjoy your little retail job collecting carts, because you won't ever be able to do anything else in life. How's it feel to be uneducated, ignorant, ugly and not able to earn more than the Federal mandated minimum wage?!!!

Pathetic loser, who's laughing now! NOT YOU!

Anonymous
#1008913
@Anonymous

If a customer is requesting assistance from a employee who company time being paid I would assume laughing at the customer's face, walking away for no reason, then simulating a offensive and lewd act would be the absolute last thing the employee should do. Perhaps Menards holds themselves to a much lower standard then other businesses.

Even fast food restaurants are considerate enough to carry the food tray to the table, or open the doors for elderly or physically challenged customers. The way multiply employees responded to this situation I would think would be a absolute embarrassment.

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Review
#662362 Review #662362 is a subjective opinion of poster.
Reason of review
Poor customer service

Menards Door Installation Review

3.2
Details
Ordered a door that my wife wanted. Was gonna surprise her by installing it on our anniversary. That day has came and gone. Still have no door that I have paid for.
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Review
#662316 Review #662316 is a subjective opinion of poster.
Reason of review
Poor customer service

Menards don't honor there Rebates

1.0
Details
Menards in Peru, IL doesn't honor there rebates, don't shop there because they will *** over like they have so many. They especially try to sell you this Cabot stain 5 gallon with 35.00 rebates each and don't tell you the real price till you get top the register then they convince you that you will get these rebates that they don't even honor or send to you. What a *** place this is to shop. They don't care about your complaints and they just tell you to go shop someplace else if you don't it here. Best to go to Home Depot or Lowe's or even your Ace Hardware store. Those people know what there doing there and they are more honest people to talk to
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2 comments
Anonymous
#1006049

It is still a semi-free country. Go to the others it's your choice. **** you

Anonymous
#1005035

I always get my rebates back you must be doing something wrong. Follow instructions.

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Review
#662311 Review #662311 is a subjective opinion of poster.
Cons
  • Rebate international
  • Store manager attitude
  • Rebate
Reason of review
Poor customer service
Loss
$70
Preferred solution
Give my Parents there rebates. Damn you!!!

Menards - Poor attitude of Store Manager in Plainfield, IL

2.0
Details
Recently went to Plainfield, IL for a refund on a plant and was told by the store manager NO refunds on annuals. Chris the store manager had an attitude about the question and then with a sneer added as I left "Have a nice Day" poor customer service over a $3.50 item. Wrote to Mendards customers service about the store managers attitude and they sent the complaint directly to the store manager the person that the complaint was about so there was NO action taken. Never got a reply from anyone and customer service. Just another example of poor customer service from Menards.
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Review
#661978 Review #661978 is a subjective opinion of poster.
Cons
  • Store manager attitude
  • Refund
  • Head manager
Reason of review
Poor customer service
Loss
$4
Preferred solution
Full refund
3.5
Details
Menards - Guidesman three cell flashlight
as I was using this flashlight the small bulb inside came loose I had this flashlight approximately 4 to 5 months I returned to Menard's in Bismarck, North Dakota store number 3055 customer relation they refused to exchange also I spoke to a supervisor by the name of...
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7 comments
Anonymous
#1298268

so much for their life time warranty took one back go the run around an no replacement

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Review
#661571 Review #661571 is a subjective opinion of poster.
Cons
  • In-store service received on a warranty light
Reason of review
Warranty issue
Loss
$20
Preferred solution
Let the company propose a solution
My biggest complaint is the width of the parking spaces at the Peru, IL store. I have never visited other Menard's Locations so cannot say if this is commonplace for all Menard's locations or not. I drive a full size Pick-up truck as do more than 75 percent of your...
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2 comments
Anonymous
#1047600

Parking spaces have to be a minimum size required by law perhaps park in a loading spot or further in the back where u have less cars. But u will have to walk a few extra feet. Who complains about width of a parking spot

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Review
#661349 Review #661349 is a subjective opinion of poster.
Reason of review
Inadequately sized customer parking spaces
Preferred solution
Someone with some sort of Authority in the construction/store planning department to contact me

I tried to shop at Menards but couldn't as I am a Vietnam era veteran who is wheel chair bound. I

could not find a Menard's that has motorized carts. In the last few years things have got worse but I can make it work for me. I would be willing to rent a motorized cart at Menards because I feel you are the leader in your field like we were in USA Army. How about fighting for me as I did for you resulting in leaving a piece of me behind. I understand the economics of added costs in purchasing and/or leasing motorized carts. I'm sure you have looked at this before how about taking another look so folks like me can go back to Menards?
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3 comments
Anonymous
#1004127

Next time you shop at Menard's, ask the person at the customer service desk to have someone push you in either your wheelchair or one of the ones that they provide. They are supposed to provide you with an employee to push you and help you.

They feel as a company that having electric chairs that run out of power is not a good idea. They also want to provide you with someone to help you reach items on shelves that you may not be able to safely reach, and can also take you directly to items that you may be looking for instead of having you have to go all through the store looking for items.

I am not a big fan of Menard's, but this really makes sense to me. But they really don't do a good job of communicating this policy to their customers. It is their policy to provide you with someone to push a wheelchair and assist you in any way.

Just ask at the entrance customer service desk. If they don't get you someone, go to the main customer service desk in front of the cash registers and they will get someone for you.

MrSharkNasty
#1004720
@Anonymous

You don't know what you are talking about. Speaking as if you know a thing about Menards when you don't know the simple fact Menards calls their customers guest, not customers.

It's a courtesy not a policy, I hope I don't need to explain the difference. It's clear you don't understand the inner workings of Menards. If someone has ever told you that they just told you that to make you feel better.

Menards could run into liability issues randomly pushing guest around in wheel chairs. Here are real Menards policies: cannot tie down a load to a persons vehical, cannot assemble gas grills for a guest, cannot place an item on hold(yet ignorant employees do it all the time) and of course NO MILITARY DISCOUNTS.

Anonymous
#1003963

IF, as you say you are wheel chair bound, why can't you get buy in your own wheel chair? There isn't any law that says businesses have to furnish any type of motorized equipment for their customers to use.

They do it as a courtesy. That being said, if you are wheel chair bound you must have some type of mobility equipment that you could use when shopping. For heaven's sake quit playing the disabled Vet card. Just because you are a Vet doesn't make you any more special than any other disabled person.

IF you TRULY need a motorized cart, chair, or whatever, I'm sure your doctor would be willing to spend an hour or more, with you present while they fill out the necessary paper work for the government. Between VA, Medicare, etc., you should be able to get one of your own.

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Review
#661151 Review #661151 is a subjective opinion of poster.
Reason of review
Poor customer service

Menards non-existent price match guarantee!

3.8
Details
I was purchasing 4 AWG THHN wire for a small project. Home Depot advertised price is 89 cents per foot, but it sells in-store for 71 cents a foot. I only needed 40 feet and since Menards was on the way home, I thought I would stop there. Their price was 1.19 per foot. The guy helping me pulled up the home depot ad on-line and I showed my receipt showing that it sells for the 71 cents per foot, to which the guy tells me "go to home depot, that is cheaper than our cost." I didn't hesitate since Home Depot by far has superior customer service!!!! But the real question is, why doesn't Menards purchase their wire from home Depot and increase their already inflated profit margin? HMMM......
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Review
#660107 Review #660107 is a subjective opinion of poster.
Cons
  • Treatment
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Menards Staff Review

2.8
Details
The store manager at your Fishers, Indiana, store on 96th Street is one of the most sarcastic, prejudice, rude people I have met in a long time. Please inform Chuck that ANYONE can do home improvement projects. In addition, it might be worth mentioning to check and make sure he is not being overheard when making fun of customers. Thank you.
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Review
#659957 Review #659957 is a subjective opinion of poster.
Reason of review
Poor customer service

Menards - Rotary Tiller Review from Pretoria, Gauteng

1.0
Details
I purchased a brand new rotato tiller at the portage store on 6/23/15. Got it home and put it together then went to try and start the item. Nothing. Tried for 4 hours and still nothing. Called the store and they said that they dont return gas powered item at all and i would have to have it serviced under the warranty it came with after being *** with me when i said i wanted my money back. Took item to the service place they told me to take it too and was told it would be 2 to 3 weeks before they could even look at it. Went back to the store and told them this and they(store manager Steve)still refused to return the item saying once you put gas in the item its yours. Working or not. So as of right now im out 500 dollars plus taxes on the tiller that is sitting at the repair shop waiting to be looked at and i cant do the job that i need to do cause of it.
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1 comment
Anonymous
#1001851

Menards has pitchforks on sale this week you can buy so you. Can turn the soil manually.

Thank you,

Your friendly menards team member of the month

Review
#658612 Review #658612 is a subjective opinion of poster.
Reason of review
Damaged or defective