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On 1/10 I ordered a broiler pan that was to be delivered on approx. Jan 23 - I stopped at the Holland, MI store to follow up No one would help me at the store.

I was very disappointed with "no customer service" from the employees. I was sent to 3 departments and no one helped me. I contacted Whirlpool and this item could be shipped the next day. At least someone could try to follow u p on the order or me.

Should I cancel and order it directly through Whirlpool? I have always respected the good customer service from Menards up until this time.

I await your reply as soon as possible. Thank you

Product or Service Mentioned: Menards Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $25.

Preferred solution: Let the company propose a solution.

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FYI- everytime I order something from Menards I check their website for updates. Idk if this will help in you situation or not but that's what I do.