Brought in rough openings for 14 storm windows, menrads insisted on adding 1/2 inch to height, we had them triple confirm this was correct... Of course none of the windows fit.
They accused me of being a liar, would not reorder or refund until I agreed to a 250.00 dollar restocking fee. We declined, since mistake was all menards fault. We filed in sall claims court for cost of windows, transportation, prepaid installers fee and legal and court costs. Manager said he did not care and was completely unconcerned.
This company has the worst customer service of any one in the business, a truly unhappy place from the top down.
They don't give a ***. I encourage you to take them to court, they have to at least treat you like a human being while the judge is watching!
Product or Service Mentioned: Menards Customer Care.
Reason of review: Not as described/ advertised.
Menards Cons: Poor customer service, Will not go back to menards.