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I went to Menards in St. Ann, MO. to purchase a Firearms Safe that was listed as in stock on their website. When I arrived at the store the employee informed me it was not in stock. After arguing with the clerk to go and physically check the stock room he comes back 5...
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#1037282
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I bought some pad attached carpet. Rolled it out and rough cut to fit room. It laid there 4 days. It had waves in it and absolutely would not lay flat. Worked on it for days. Contacted customer service. they gave me solutions for an area rug. Told them it was carpet,...
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Anonymous

Anonymous Did you use a carpet stretcher when you installed it? No? Then why did you even think you could install carpet in the first place? Maybe hire someone that knows what the f the...

Anonymous

Anonymous What do you want them to do? The offered to give you a refund or re-order the carpet. Carpet is shipped on the mill on a roll. They aren't going to make it in your home so you...

3.3
Product
I didn't like
  • Unhappy with ddefective product resolution
#1037058
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I didn't realize that you cannot fix an online order by phone, you have to ONLY use email. I tried to change one part of the order without cancelling the rest. The email message said to cancel the whole order and replace. But there is a 25% restocking fee even if you...
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Anonymous

Anonymous they have a policy to not pull orders for pick-up until the customer is physically at the store, even if it has been paid for. Doesn't matter how or when it was ordered. This ...

2.2
#1036766
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Menards Rebate Review

#1035316
1.0
Two complaints. Rebates voided and unresolved since January. Poor service from Cedar falls Iowa store and manager on duty.
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Menards Rebate Review

#1026570
3.2
I am trying to find out how I can check to see where all my rebate program money is. I believe that they were taken by somebody or not approved by Menards. I have found no way to track the amount that I sent in
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Short Review for March 11, 2017

#1019719
3.4
Beloit Menards customer service horrible. Wont be back shopping at Lowe's from here on
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Short Review for March 09, 2017

#1018993
2.4
Sold me the same broken stove twice in four days
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Bought washer within a couple of weeks and two loads of wash machine made loud noise and would not fill with water or work. Tried to return they wouldn't let me because delivery person took it out of box and we used it twice. Return policy only 7 days on appliances...
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Anonymous

Anonymous If you are beyond the return window then you MUST contact the MANUFACTURER!!! To make a post blaming a INNOCENT PARTY really goes to show that YOU are ignorant. PLEASE dont be...

Anonymous

Anonymous They didn't refuse your return because the driver took it out of the box or that you used it twice. Your return was refused due to it bing a couple of weeks after you got it. ...

2.6
#1035906
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I went to menards in des moines iowa on 14th street I had went to the garden center and got 500 brick for landscaping ask for help 2 time and got no help went to talk to the mang named james and I got the run around about were short handed people called out sick.. but...
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Anonymous

Anonymous The fact is, when you go to a big box lumberyard they don't have a lot of yard help to help you load your product. This is why the prices are lower than at a full service yard...

Anonymous

Anonymous what part of "self service diy store" don't you understand. All of the full service diy stores got run out of business years ago by places like Menard's because everyone is on...

2.2
I didn't like
  • Mang james did care
  • Attittudes
#1035850
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I bought a string trimmer that doesn not work they will not accept a return or refund Instead they told me to take it to a repair shop I will not buy another lawn product here
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Anonymous

Anonymous Why do you feel you deserve special treatment? Their return policies are clearly posted and there are signs in the area of the gas powered equipment letting you know that gas ...

My 81 year old mother bought a lawn mower. She was unable to start the mower needing more strength to do so. She attempted to return it to the Lancaster store and a manager named Mike told her you need to push it at the same time as you pull the cord to start it....
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Anonymous

Anonymous Just look at the signs posted around the mowers. They are pretty clear that once you've put gas in a mower it isn't returnable. Menards can't send it back to the manufacturer ...

Anonymous

Anonymous Why aren't you mowing your 81 year old mother's lawn so she doesn't have to do it?

#1033268
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I purchased kitchen cabinets from menards they where on display, the floor model, when we purchased them the lady told us when they start taking them down we will be notified, no problem. Months go by we go to the store there still up the store is also in the process...
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March 24, 2017 I purchased two kitchen counter tops from Menards(Emerson Ave), was told there were 3 in stock. informed the guy that I was in a car, will pick them up the next day. The following day, I got a truck, went to the store only to be told that they only had...
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Product
#1032973
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unboxed the spa tub and found broken plumbing parts took it back and they did not have another tub in stock so the plumber is waiting on the tub and the store in indep said they don't have another one and we had to drive another 50 miles one way to get another one...
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Anonymous

Anonymous *** happens. The store wouldnt know any more than you would that it shipped missing anything and they wouldnt open it beforehand anyway because customers dont like buying pro...

Anonymous

Anonymous How many spa tubs do you expect them to have sitting around? As it was in the box, they obviously didn't know there were broken parts. It's unfortunate but things like this ha...

Product
I didn't like
  • Wait 2 hours
#1032372
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