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  • Customers like
    • Prices 8
    • Store size 5
    • Vast inventory selections 5
  • Customers don't like
    • Poor customer service 29
    • Refund policy 13
    • Rude manager 12

I've been a Menard's customer for over 20+ years and have never faced such an embarasing situation till today. My wife and I went to Menards with the intention to buy a patio swing and found one that we both liked and after contacting one of the store workers about the item we decided to purchase it. After about 40 min the worker showed up with the swing in a box but since the box had some serious external damage I asked him to get us one without this issue. The worker left and never returned and subsequently I talked to the... Read more

Was this review helpful? 5 36

The Dubuque, Iowa store has by far the most rude, inept and plain lazy floor employees. I have tried to get answers for products, have some one wait on me and the complete lack of friendly customer service is beyond the pale! This happens every time I shop at that store. Employees standing around while customers are waiting in the few check out lanes that are open, employees having personal conversations while customers are waiting to be checked out or just wanting some questions answered. Thank heavens we have the option of shopping at the... Read more

Was this review helpful? 1 5

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