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  • Customers like
    • Generally favorable shopping 5
    • Prices 5
    • Vast inventory selections 5
  • Customers don't like
    • Poor customer service 26
    • Refund policy 13
    • Rude manager 11
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I've been a Menard's customer for over 20+ years and have never faced such an embarasing situation till today. My wife and I went to Menards with the intention to buy a patio swing and found one that we both liked and after contacting one of the store workers about the item we decided to purchase it. After about 40 min the worker showed up with the swing in a box but since the box... Read more

Was this review helpful? 5 36

The Dubuque, Iowa store has by far the most rude, inept and plain lazy floor employees. I have tried to get answers for products, have some one wait on me and the complete lack of friendly customer service is beyond the pale! This happens every time I shop at that store. Employees standing around while customers are waiting in the few check out lanes that are open, employees having personal... Read more

Was this review helpful? 1 5

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