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Sold damaged, returned patio table as new.
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Jun 30, 2008 Menards complaint |
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We purchased a patio bistro table at the Jackson, MI Menards 6-20-08. The carton had been retaped but we thought it was only handling damage. What a surprise when we got home, it was easy to tell this table had been sold and assembled before. The paint was chipped on all 4 corners of the table, yet it was sold as new!! The exchange process cost over 75 miles round trip and 3 hours elapsed time. What a waste of time because of careless employees at Menards. They didn't offer anything extra for our gas, time, & trouble.
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1. Written by Cool Cashier, on 24-08-2008 08:36
I currently work at Menards at the Service desk and this table situation was not your fault. It is our job at the desk to carefully inspect returned items to see if they are damaged or used and if so, they must be defected and thrown away/sent back to manufactuer. I am not sure what Menards you other people work at, but that is our rule. So I am sorry that happened to you. Someone was just too lazy to check out the item.
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2. Written by Tom, on 17-07-2008 23:56
If the box was broken and torn, maybe you should of used more common sence. Menards does not have a problem with guest inspecting the product inside a shaby looking box. Thats all you had to do or just pick another box.
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3. Written by Objective observer, on 17-07-2008 15:28
Funny how "fella" and "yeah, I work there" blame the customer for a fradulant action. At least menardsguy is trying to reason with an unhappy customer..fella does end up making a good point, just shop somewhere else that really does care. With associates like the foremention, why put yourself in that position.
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4. Written by fella, on 08-07-2008 21:17
good point. i think there are a lot of people who suspect that menards somehow controls the oil markets, and gets a kick out of making people drive back and forth. possibly ride a bike/walk/move closer??
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5. Written by Yeah, I work there, on 04-07-2008 11:58
Maybe you should move closer to every possible destination that you might be travelling to. That way, I won't have to listen to you complain about how far you have to drive. Or maybe they could put all the stores in the world on casters and bring them to your driveway at your whim. If you dont want to drive, than don't. I am sick and tired of hearing people complain about how far they have to drive, or how much gas costs. If you don't like it, than do something about it. Work and shop closer to home. Stop making stupid trips to buy patio furniture, drive a more fuel efficient vehicle, or just plain drive less. If you want to complain about gas prices, call BP, if you don't like to drive, than walk. Please, just stop whining
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6. Written by menardsguy, on 01-07-2008 01:33
what table was it exactly that you bought? just curious. Should you have gotten a table in bad shape? no. Should you have checked a damaged box before you left? yes. If you thought the box was damaged from handling what's to say the table wasn't damaged due to handling. I've opened many a boxes for people because the box was in bad shape. Most of the time the product inside is just fine. I have found things that look i repeat LOOK like they have been returned when i know for a fact it is new. The product was just damaged in the shipping and recieving process. Word of advice...always check a product if the box is damaged!!!
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7. Written by fella, on 30-06-2008 23:17
maybe next time, you'll use your head and actually check inside the box to inspect your purchase beforehand. i bet any associate with a box cutter would have been happy to help you out with that. thanks to your own ignorance and stupidity, you wasted your time and money. blame this on yourself, and hope that you've learned a lesson in the process.
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