CommentI took the saw back to Menards where I bought it and told them the saw was defective and like to exchange it for one that works. I was told that since I put gas/oil into the saw I had to take it to one of there repair shops. I told the customer service girl that how are you going to know if it works properly or not,if you don't put gas/oil into it and check it out. I told her that I just wanted to exchange it, not to get my money back, but to no avail. I believe since the saw was defective in the first place I should have gotten either my money back or have gotten another saw in its place. I didn't get either one.
I had to use my gas, time, and money to take there defective merchandise to a repair job and wait on them to find out what was wrong with it and what it would cost if anything to fix there defective saw. I feel the matter could've been taking care of on the spot for them just to replace the saw or refund my money back.
 Comments (4) |  |
| 1. Written by Gene, on 06-10-2009 03:23 Yeah menards takes money but don't want to give it back! All i got to say it *** menards and I hope the place burns in *** 4ever! They are a bunch of rip-offs  |
| 2. Written by Menards Worker, on 06-10-2009 00:12 When buying an item most people don't look at warranty and return policy when they buy an item yes people need to but 99% of people don't so don't be blaming the guest for not looking at it. Im tired of all these lame employees beings so rude and mean to guest on here. But i have bought a lawn mower at a computation and ran in to the same problem yes I Tried it as well knowing better. |
| 3. Written by Rick Saenz, on 04-08-2009 20:18 I had the same thing happen to me with a $400.00 PowerWasher. I carefully followed the manufacturer's instructions and found that unit was not operating properly. I have been waiting for over 2 weeks to the unit looked at. The assumption is that the customer is always wrong, before the facts are known. I just got robbed of $400 and I am trying to plan my next move. |
| 4. Written by wondering, on 26-06-2009 17:27 I'm wondering if you checked on the return policy or checked the warranty before you purchased the saw? If you had you would understand that gas powered tools are covered by a manufactures warranty that covers REPAIR at a service center. If the saw ran for half an hour it obviously worked when you started using it. The reason manufacturers have gone this route is that far too many people fail to read the instructions. If you put gas without oil or the wrong mix of oil in the chain saw it will overheat and quit working, which sounds like what may have happened here. If the saw was not properly lubricated it would not be covered ender warranty and YOU will be responsible for the cost of repair. If it was run per instructions it will be repaired at no cost to you. Let's face it, manufactures can not afford to take back abused products and make a profit. |
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